The University IT Business Partner role is a position which establishes and nurtures productive working relationships at all levels with Stanford's schools and departments to understand their academic and administrative business strategies, and to help shape their current and future use of information technology. The Business Partner strives to accelerate clients' longer-term objectives by seeking opportunities to leverage existing University IT services (across Administrative Systems, IT Services, and the Information Security Office) and by establishing partnerships for developing new services. Serving as trusted advisers within Stanfords schools and departments, the Business Partner influences IT strategic plans and identifies and presents value in the application of technology resources and services to promote Stanfords mission.
Build and maintain long-term strategic partnerships with key stakeholders, including Associate Vice Provosts, Administrative Deans, CIOs and IT Leaders to promote and facilitate productive collaboration opportunities.
Gain a deep understanding of our clients business needs and share perspectives on progressive business ideas and emerging technologies to drive and deliver transformational change.
Combine IT experience and expertise in working with clients key issues and initiatives, including digital disruption, industry convergence, enterprise transformation and innovation.
Seek out new services, service enhancements and University efficiencies that align with client business needs and enable clients to efficiently execute their IT strategy
Collaborate with an innovative team of colleagues with technology development and delivery to create service strategies and plans that support an organization's overall business strategy
Collaborate with Clients and Service Owners to analyze service value, identify and present Return On Investment (ROI) of Information Technology
Identify Business Development best practices, promote service awareness and service value delivery
Define clients and markets and bring a unique voice to service management, maintaining alignment with an audience whose needs routinely shift and change
Develop service proposals and close new business agreements by coordinating with clients and service managers
Actively participate in promoting high client satisfaction levels; review client satisfaction survey results and present recommendations for corrective actions and continuous improvement.
Consistently look for ways to improve internal processes and gain efficiencies to achieve higher levels of performance
*Other duties may be assigned.
Education and Experience
Bachelor's degree and ten years of relevant experience or combination of education and relevant experience in IT leadership and strategy.
Knowledge, Skills and Abilities:
Experience successfully managing long term client and vendor relationships
Analytical expertise with experience in calculating return on investment for IT
Familiarity with ITIL (esp. Change Management, Service Management; Problem Management)
Masters degree a plus
The successful candidate will be purposeful, thoughtful, flexible and creative, bringing openness to change, knowledge of technology, and strategic breadth. At least 10+ years of progressive experience in complex, client-focused IT environments, including direct experience as an IT practitioner or senior level consultant.
Demonstrate exceptional customer relationship skills and client relationship management experience; work collaboratively with clients, service managers, vendors etc.
Technology expertise and leadership required, ability to assess technical solutions and designs against business requirements to determine fit for client needs and maintain credibility with a technical audience of CIOs, IT Directors and Senior Technologists
Ability to develop and maintain knowledge of evolving trends in technology (e.g., Cloud, Mobility, Analytics, Social Media), and apply these to define opportunities for client organizations to deliver new business capabilities and efficiencies.
Ability to see how business, technology and operations all intersect, and present compelling value propositions that have clear benefits for our client community
Prior experience with Decision Support and Predictive Analytics and other tools such as Tableau, Salesforce CRM, MS Office, Microsoft Project, Splunk etc.
Collaborative leadership skills, ability to achieve results via cross-functional teams and manage complex problem resolutions
Exceptional written and verbal/presentation skills, including the ability to effectively communicate in both highly technical and non-technical environments. Effective listening skills, with demonstrated ability to build constructive feedback loops. Experience writing effective proposals and success in establishing service agreements
High level of accountability and follow-through, strong results-orientation
Able to work with minimal supervision, and maintain grace even with the most difficult of clients
Strong understanding of organizational dynamics with the ability to influence and effect change
Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the Universitys Administrative Guide, http://adminguide.stanford.edu/.
Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
Located between San Francisco and San Jose in the heart of Silicon Valley, Stanford University is recognized as one of the world's leading research and teaching institutions. Leland and Jane Stanford founded the University to "promote the public welfare by exercising an influence on behalf of humanity and civilization." Stanford opened its doors in 1891, and more than a century later, it remains d...edicated to finding solutions to the great challenges of the day and to preparing students for leadership in a complex world. The University's thriving diverse community is comprised of nearly 7000 undergraduate students, 9000 graduate students, 2000 faculty members, 1900 postdoctoral scholars, and over 11,000 academic and administrative staff in seven schools including several interdisciplinary research centers and institutes. The campus spreads over 8000 contiguous acres and nearly all undergraduates live on campus. Stanford offers bachelor's and master's degrees in addition to doctoral degrees (PhD, MD, DMA and JD) plus a number of professional and continuing education programs and certifications. More at http://facts.stanford.edu and http://www.stanford.edu.
Stanford University is an equal opportunity employer and is committed to increasing the diversity of its faculty. It welcomes nominations of and applications from women, members of minority groups, protected veterans and individuals with disabilities, as well as from others who would bring additional dimensions to the university’s research, teaching and clinical missions.