ABOUT STANFORD UNIVERSITY AND RESIDENTIAL & DINING ENTERPRISES:
Stanford University, located between San Francisco and San Jose in the heart of California's Silicon Valley, is one of the world's leading teaching and research universities. Since its opening in 1891, Stanford has been dedicated to finding solutions to big challenges and to preparing students for leadership in a complex world.
Residential & Dining Enterprises (R&DE), the largest auxiliary organization at Stanford University, supports the academic mission of the University by providing the highest quality services to students and other members of the university community in a sustainable and fiscally responsible manner. The Department is the steward for one-third of Stanfords physical plant and has a $234 million annual operating budget. R&DE comprises 800+ staff in the following divisions: the Office of the Senior Associate Vice Provost (SAVP Office), Student Housing, Stanford Dining, Stanford Hospitality & Auxiliaries, Stanford Conferences, and a team of four R&DE strategic business partners: Finance & Administration, Human Resources, Information Technology, and Communications. R&DE houses 13,000+ students and their dependents while serving over 6.5 million meals annually to students, conference, catering, retail, and concession guests.
Maximize maintenance crew productivity across shifts and work groups through effective, customer-oriented scheduling while controlling the backlog of emergency, routine, renewal, and preventive maintenance work orders.
Plan, organize and schedule work flow including corrective, preventive, and predictive maintenance work, project support and normal operations tasks to meet priority demands, and long and short term projects; compile daily, weekly, and multi-week schedules for facilities operations and maintenance work.
Assists manager with establishing time standards for work performed by staff. Follows up, problem-solves, trouble-shoots processes, communicates scheduling information and status of maintenance work issues with customers and staff.
Monitors, tracks, reviews, analyzes open work orders, work order aging for assigned shops. Establishes work priorities to meet operational needs and minimize work order backlog. Keeps Manager appraised on current status of shop work order backlogs and aging.
Balance preventive maintenance work schedules while providing timely customer service on reactive work orders.
Follow-up, problem-solve, trouble-shoot processes, communicating scheduling information and status of maintenance work issues with customers and staff; perform follow-up response to after-hours, holiday, and weekend calls.
Determine work plan, priority, available work force, and other criteria, review plans and schedules with associated management. May perform work site visits
Monitor, track, review, and analyze open work orders and work order aging for assigned maintenance groups. Establish work priorities to meet operational needs and minimize work order backlog.
Enter, manipulate, analyze and extract data using a computer maintenance program; design and prepare reports.
Identify opportunities to improve processes, planning or performance through analysis of work order flow, project demands and expectations; review utilization and cost data to recommend corrective actions for cost reductions.
Assist in establishing time standards for work performed, as needed.
Coordinate parts and material acquisitions for planned work; as needed. Communicate with vendors concerning parts needs, status, tracking and follow-up.
Effectively uses technology including work order system, Internet, departmental and University-wide databases, e-mail, spreadsheet applications, etc. Prepares and presents building maintenance-related reports, spreadsheets, charts and graphs.
* - Other duties may also be assigned
Education & Experience:
Associate degree and three years related, demonstrated work order scheduling experience, or a combination of education and relevant experience.
Knowledge, Skills and Abilities:
Analytical ability and skills to operate a computerized maintenance program and produce reports.
Demonstrated ability to manage short deadlines, changing priorities; and to follow a disciplined work process.
Knowledge of facility maintenance procedures and systems; understanding of preventive maintenance.
Ability to quickly learn the maintenance service-provider roles of each shop, the roles of contract services, proper sequencing of repair work, and facilities and construction terminology as related to the performance of maintenance work.
Working knowledge of applications such as Excel, Word, PowerPoint, Project.
Occasionally climb (ladders, scaffolds, or other), twist/bend/stoop/squat, reach/work above shoulders, grasp lightly/fine manipulation, use a telephone, writing by hand, lift/carry/push/pull objects that weigh up to 20 pounds
Rarely; kneel/crawl, grasp forcefully, sort/file paperwork or parts, lift/carry/push/pull objects that weigh >40 pounds.
Ability to obtain and maintain a California Non-commercial Class license.
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
Requires 24-hour response availability seven days per week for emergency situations.
Must comply with the California Vehicle Code and Stanford University requirements when operating university-owned vehicles.
Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu
Located between San Francisco and San Jose in the heart of Silicon Valley, Stanford University is recognized as one of the world's leading research and teaching institutions. Leland and Jane Stanford founded the University to "promote the public welfare by exercising an influence on behalf of humanity and civilization." Stanford opened its doors in 1891, and more than a century later, it remains d...edicated to finding solutions to the great challenges of the day and to preparing students for leadership in a complex world. The University's thriving diverse community is comprised of nearly 7000 undergraduate students, 9000 graduate students, 2000 faculty members, 1900 postdoctoral scholars, and over 11,000 academic and administrative staff in seven schools including several interdisciplinary research centers and institutes. The campus spreads over 8000 contiguous acres and nearly all undergraduates live on campus. Stanford offers bachelor's and master's degrees in addition to doctoral degrees (PhD, MD, DMA and JD) plus a number of professional and continuing education programs and certifications. More at http://facts.stanford.edu and http://www.stanford.edu.
Stanford University is an equal opportunity employer and is committed to increasing the diversity of its faculty. It welcomes nominations of and applications from women, members of minority groups, protected veterans and individuals with disabilities, as well as from others who would bring additional dimensions to the university’s research, teaching and clinical missions.