The Web support specialist provides web support to all academic units in the College of Arts and Sciences. This position provides day-to-day maintenance of the College's web pages with a good visual eye. In support of the College's function and key messaging, this position evaluates the effectiveness of the College's website, generates reports, and suggests and implements improvements.
Essential Duties and Responsibilities
1. Post digital content on college web sites.
Using the university's web content management system, update existing pages and create new pages and layouts for all college web sites; add and remove elements with ease
Ensure compliance with university brand guidelines.
Review pages for accuracy.
Maintain the site structure for consistency and ease of use
Manage requests from multiple departments in a timely manner.
Attend relevant meetings to keep informed of ongoing changes from University Marketing and Communications. Test and document new features as needed.
Review for and ensure compliance with web accessibility guidelines.
Use Google analytics to track traffic and optimize content.
Find appropriate photos and illustrations and prepare them for posting, including sizing and basic photo editing
Input college events on university e-calendar.
Update on-line phonebook for Office of the Dean.
2. Generate visuals for College events
Print materials like programs and posters
3. Construct and disseminate e-newsletter and other electronic announcements. Use the University's CMS templates to create a e-newsletter from copy provided Create periodic email event announcements
4. Other duties as assigned.
1. Recommends initiatives and implements changes to improve quality and services. 2. Identifies and determines cause of problems; develops and presents recommendations for improvement of established processes and practices. USING DATA - DRIVEN MODELS 3. Maintains contact with customers and solicits feedback for improved services. 4. Maximizes productivity through use of appropriate tools; planned training and performance initiatives. 5. Researches and develops resources that create timely and efficient workflow. 6. Prepares progress reports; informs supervisor of project status; and deviation from goals. Ensures completeness, accuracy and timeliness of all operational functions. 7. Prepares and submits reports as requested and required. 8. Develops and implements guidelines to support the functions of the unit. 9. Keep current with emerging technologies (content management systems, database systems) through relevant channels, including Office of Marketing and Communications, Alumni Association and Development. 10. Keep current with university style and brand guidelines.
Provides Work Direction
May provide work direction to student employees.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.
This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.
Considerable time is spent at a desk using a computer terminal.
May be required to travel to other buildings on the campus.
May be required to attend conference and training sessions within Bay Area or in- or out-of-state locations.
May be required to occasionally travel to outside customers, vendors or suppliers.
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.
Typical office environment.
Mostly indoor office environment.
Offices with equipment noise and frequent visitors.
Offices with frequent interruptions.
Strong knowledge of English syntax, punctuation and spelling.
Familiarity with databases.
Knowledge of web applications and tools, including, but not limited to: MS Office, Photoshop, HTML , CSS , content management systems, Google Analytics, Acrobat Pro and multimedia applications.
Expert customer service, networking and interpersonal skills, including strong consultative skills to work with internal and external constituents.
Superb writing and editing skills.
Demonstrated visual literacy.
Demonstrated ability to work cooperatively with others and maintain relationships with internal and external clients.
Ability to perform accurately in a detailed-oriented environment. Ability to maintain professionalism while managing multiple and competing priorities.
Ability to effectively communicate ideas and concepts in different formats to audiences of varying skill levels.
Ability to work independently and self-direct when solving problems.
Ability to adapt to new technologies.
Education and/or Experience
High school degree required. Bachelor's degree preferred.
One to three years of experience with web and other digital communications.
$20.14 - $21.72 hourly, commensurate with experience
Santa Clara University, a comprehensive Jesuit, Catholic university located in California's Silicon Valley, offers its more than 8,000 students rigorous undergraduate curricula in arts and sciences, business, and engineering, plus master's, Ph.D., and law degrees. Distinguished nationally by the fourth-highest graduation rate among all U.S. master's universities, California's oldest operating higher-education institution demonstrates faith-inspired values of ethics and social justice.