As part of Keck Medicine of USC, USC Verdugo Hills Hospital is the only community hospital in the Foothills area of Los Angeles backed by an academic medical center. With its 40-year legacy of personalized care from expert physicians, experience nurses and a dedicated staff the community has come to know and trust, USC–VHH brings patients the latest medical advancements and 24/7 emergency services. Join this world-class team providing highly-specialized care, up-to-the-minute research and innovative clinical trials.
Statement of Purpose: The Shift Supervisor is a Registered Nurse with recognized leadership abilities and sound clinical skills who will actively supervise a designated nursing station on a designated shift. Reporting to the Clinical Coordinator, and working collaboratively with the Coordinator and the Nursing Director, the Shift Supervisor is responsible for staffing, scheduling, problem-solving, performance improvement, job performance evaluation, setting expectations, working with Directors and preceptors in the orientation and training of new employees, and other supervisory responsibilities of a similar nature.
Makes appropriate decisions and is able to provide rational explanation.
Investigates issues and incidents and follows- up with director and others as needed.
Reviews all Notifications Forms prior to submission to Director for patterns or trends of staff. Reviews this information periodically with Director.
Bases decisions on potential impact to others and the organization.
Listens, remains open-minded, and is approachable
Demonstrates collaborative behavior.
Demonstrates effective problem solving skills.
Escalates issues to Nursing Director or higher as needed, ensures staff follow chain of command.
Manages conflict constructively.
Interacts with others in a constructive manner, encourages expression of ideas, and displays respect for differing opinions.
Role models professional behavior and customer service.
Collaboratively coordinates patient care and services with other departments.
Attends and contributes in Nursing Leadership Council.
Ensures a clean, neat environment, and keeps up with necessary structural/cosmetic repairs, in collaboration with the director.
Evaluates staff on clinical performances, coaches staff during year and completes annual performance review documentation and submits to Nursing Director.
As requested, delivers performance evaluations directly to staff.
Performs counseling with staff as needed. Develops performance improvement action plans with Nursing Director as needed.
Works with Shift Supervisors to ensure monitoring of attendance, overtime usage, and missed Kronos punches, independently counsels/coaches staff.
Monitors the Shift Supervisors performance and their implementation of action plans for improvement of clinical care or other administrative areas. Coaches/counsels Shift Supervisors as needed.
Leads all orientation of new staff to department, ensures all paperwork is current and complete with submission to HR.
Conducts 30, 60 and 90 day evaluation of new staff in collaboration with the Nursing Director. Ensures any problem areas of performance are addressed with the new employee prior to the 90 day evaluation.
Leads all education of department staff in collaboration with the Education Department, ensuring all paperwork is completed or Healthstream modules completed by staff and self.
Manages own time effectively. Able to organize and prioritize responsibilities
Manages organization of Shift Supervisors and assists as needed with guidance on organizing of shift work.
Regularly monitors all overtime with Shift Supervisors and coaches/counsels staff. Provides regular reports to nursing director with action plans for improvement.
Manages the staffing per budgeted unit hours per patient day and provides monthly updates to Nursing Director on any deviations.
Ensures the Shift Supervisors flex staff as needed for census fluctuations and changes in patient care needs.
Reviews unit needs for additional/new supplies per physician request, ensures Nursing Director receives regular reports.
Monitors equipment needs and repairs in collaboration with the director.
Knowledgeable in Title 22 requirements, DNV regulations, CMS regulations or other regulatory agencies. Educates staff to regulations and provides guidance to Shift Supervisors as needed.
Provides regular reports to Nursing Director of staff practice/care and coaches /counsels staff as needed.
Evaluates staff performance against policy and standards in discussion with Shift Supervisors.
Assists Shift Supervisors with interventions and evaluations for care need.
Serves as a resource for all staff and provides direction for clinical follow-through. oEnsures hourly rounding and walking report occurs. oEnsures all clinical practices are monitored for adherence to policies or standards and coaches/counsels staff.
Leads clinical projects for improvement of care and creates audit tools for monitoring of projects. Collates information gathered by staff and creates reports for Nursing Directors.
REGULATORYAGENCYREQUIREMENTS: Stays current with knowledge of the following and regularly updates staff on changes or reviews information with new hires.
National Patient Safety Goals o Patient identifiers o Unapproved abbreviations o Universal Protocol (Procedural Time Out) o Hand-Off o Medication Reconciliation o Clinical Alarms
Hazardous waste management o Biohazard o Medication o Sharps
OSHA requirements (i.e. no food or drink in clinical areas)
Telephone order (Appropriate, Documented, Signed, Timed and Dated)
Maintains safe practice in the work environment
Correct body mechanics, Electrical safety, Infection Control Procedures including Hand Washing.
DOCUMENTATION Monitors documentation and provides regular reports to Nursing Director on noncompliance with action plan.
Accurately identifies patients that fit Core Measure criteria, provides concurrent review of care and immediately identifies potential fall outs and intervenes to ensure goal of 100% compliance is reached.
Reviews all Great Catch forms and discusses issues with staff, completes follow up paperwork for submission to Great Catch Champion Committee after Director approval.
Champions the processes and projects related to Nurse Sensitive Quality Indicators.
Ensures Shift Supervisors prepare staff schedules with staff input and that all schedules are balanced and fair.
Ensures all assignments are based upon patient acuity and staff competence, and adjusts assignments as needed with Shift Supervisors.
Ensures Shift Supervisors assign break/lunch times and ensures staff relief. Coaches/counsels staff who are noncompliant with proper notification of any overtime.
Active member in professional hospital/nursing activities. o Nursing committees/councils (co-chairs) o Hospital Teams o Unit Based Projects
EDUCATION Ensures patient/family education is provided, creates new tools for education as needed.
LENGTH OF STAY
Concurrently reviews all patients with LOS outside norm and discusses with unit Case Manager plans for continuing care.
Attends Utilization Review committee as needed for LOS issues identified and provides input to solutions.
EQUIPMENT Ensures all staff utilize patient care equipment appropriately and safely according to manufacture guidelines
Sequential compression device
COMMUNICATION Communicates effectively with all members of the healthcare team including patient and family:
Ensures Hand-Off report occurs with all staff
Uses Facility E-mail to provide information or updates to staff Rounds on patients, reviews care plans, discusses satisfaction with care. Coaches/counsels staff on repetitive issues and reviews trends or patterns with Nursing Director.
INTERVENTION Ensures all tasks are delegated based on others' scope of practices and competency. Ensures staff knowledge regarding their role as a patient advocate. Monitors all restraint use and ensures Shift Supervisor is reviewing care needs every shift.
Ensures alternative non-restraint measures first.
Provides second tier review.
Ensures complete MD assessment per policy.
Ensures patient monitoring per policy by rounding with Shift Supervisor and observing care.
Ensures Restraint Audit Form is completed each shift, collates information and analyzes data.
Coaches/counsels staff on incomplete or incorrect charting.
Follows policies and procedures; demonstrates ability to access online manuals and educates staff to same.
Transfers learned scientific knowledge into practical application in applying the Nursing Process. Benner Model – seen as proficient. Continues learning by article review and discussion of same with staff.
ASSESSMENT Reviews patient acuity over time for changes in patient population served, participates in annual review of Patient Classificaton system.
DIAGNOSIS Educates staff to Nursing Diagnosis – proficient in EMR documentation.
PLAN Proficient in EMR documentation regarding plans of care; provides input to add or subtract from EMR templates.
The University of Southern California values diversity and is committed to equal opportunity in employment.
- Eligibility, as defined the California Board of Nursing, to sit for the Registered Nurse licensing examination. - BSN required. - Masters preferred.
- Five years' experience in an acute care setting (based on unit definition). Supervisory experience required.
When the University of Southern California opened its doors to 53 students in 1880, Los Angeles still lacked paved streets and electric lights. Today, the University of Southern California is one of the world?s leading private research universities and operates an integrated academic medical center that serves more than a million patients each year. An anchor institution in Los Angeles, a global ...center for arts, technology and international trade, USC enrolls more international students than any other U.S. university and offers extensive opportunities for internships and study abroad. With a strong tradition of integrating liberal and professional education, USC fosters a vibrant culture of public service and encourages students to cross academic as well as geographic boundaries in their pursuit of knowledge.