The University of California, Berkeley, is one of the world's most iconic teaching and research institutions. Since 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world. Berkeley's culture of openness, freedom and acceptanceacademic and artistic, political and culturalmake it a very special place for students, faculty and staff.
Berkeley is committed to hiring and developing staff who want to work in a high performing culture that supports the outstanding work of our faculty and students. In deciding whether to apply for a staff position at Berkeley, candidates are strongly encouraged to consider the alignment of the Berkeley Workplace Culture with their potential for success at http://jobs.berkeley.edu/why-berkeley.html.
Application Review Date
The First Review Date for this job is: 12/16/2016
UC Berkeley's University Health Services (UHS) is a comprehensive campus-based health center providing fully accredited primary medical care, counseling and psychological services and innovative health promotion programs for students, faculty, and staff. The UHS provides on-campus medical and mental health care and coordinates off-campus care through a network of community specialists and hospitals. Departments serving students include general medical, specialty and urgent care clinics, counseling and psychological services, social services, laboratory, pharmacy, physical therapy, radiology and health promotion. In addition, the UHS administers a major medical insurance plan, the Student Health Insurance Plan. Learn more at https://uhs.berkeley.edu/
The Physical Therapy department supports the mission of the UHS through the provision of physical therapy prevention and treatment services to the campus community. The unit emphasizes prevention of injury, biomechanical analysis, and post-injury or post-surgery treatment.
Clinic Reception/Administrative Support:
Greets patients, verifies eligibility, and accurately completes registration of patients.
Answers telephone calls and refers to appropriate personnel, as needed, to meet patient needs. Takes clear and accurate messages.
Schedules/Reschedules patient appointments using a computerized appointment system to maximize clinic efficiency.
Works within specific guidelines to properly assess the status of patients in regards to priority in scheduling.
Maintains the waiting list to ensure cancelled appointments are filled.
Directs or escorts patients as necessary. Assures that patients leaving the clinic have appropriate instructions, forms, and referral information.
Prepares authorization for patients requesting outside referral.
Assists in maintaining smooth clinic operations and optimal patient flow.
Demonstrates the ability to multi-task, set priorities, be extremely organized, and take initiative in carrying out duties.
Obtains medical records, x-ray results, and various forms, from internal and external sources, for Physical Therapists as requested.
Coordinates and schedules meeting times for Physical Therapists.
Provides administrative assistance for Physical Therapists.
Ensures clinic handouts are fully stocked.
Demonstrates courteous and service oriented behavior at all times when interacting with patients, families, UHS staff, and others contacting the department in person or via telephone.
Respects and guards confidentiality of patients and other staff members
Problem solves patient relations and actively addresses complaints, concerns and suggestions. Identifies and brings issues to the manager's attention.
Anticipates interpersonal conflict and intervenes to promote resolution of conflict. Deals with conflict on a one-to-one basis.
Demonstrates a strong working knowledge of UHS systems, services, and procedures so that patients receive accurate information and instruction.
Attends staff meeting or reads minutes when not able to attend. Takes meeting minutes. Actively participates in discussion, problem identification, and resolution.
Requests and accepts constructive criticism.
Demonstrates responsibility and accountability for work.
Respects the rights of others. Establishes effective working relationships with other members of the health care team, patients, and families.
Demonstrates flexibility - accepts assignments willingly and discusses concerns with manager.
Shares knowledge in a constructive manner.
Coordinates/Collaborates with other team members to meet unit/UHS goals.
Demonstrates knowledge of and applies safety principles as identified by UHS.
Patient Care Under direct supervision of Physical Therapists:
Anticipates the needs of the therapists and provides assistance, as required, to maintain clinic efficiency.
Assists with delivery of ultrasound, electrical stimulation, light, paraffin and iontophoresis treatments to patients.
Prepares and administers heat and cold treatments as instructed.
Instructs and monitors patients in the performance of exercises prescribed by the Physical Therapist.
Monitors the safety of patients during exercise/treatments.
Reports any adverse/abnormal outcomes of treatment to the patient's therapist.
Clinic Maintenance and Supplies:
Helps monitor the department for general order and safety and reports any concerns to manager.
Demonstrates the ability to use equipment safely and correctly.
Performs minor equipment checks and cleaning as necessary.
Anticipates the needs for commonly ordered clerical and clinical supplies and equipment.
Orders, folds, and distributes linens within the department.
Monitors gel and lotion stock. Fills bottles as needed.
Cleans treatment tables, mats, and balls with disinfectant.
Cleans treatment rooms and gym of soiled linen and items used throughout treatment.
Skilled at providing high quality customer service and effectively prioritizing multiple tasks and responsibilities.
Excellent interpersonal communication skills.
Strong written communication skills.
Excellent organizational skills with accuracy and attention to detail.
Ability to maintain confidentiality and use discretion while handling sensitive patient matters.
Computer literacy, including working knowledge of word processing programs.
Sensitivity to ethnic, cultural and lifestyle diversity.
Comfort working in a dynamic, changing organization.
High School diploma or GED required. Bachelor's degree is preferred.
Knowledge of clinical information/appointment systems.
Familiarity with and/or a strong interest in physical therapy.
Salary & Benefits
$21.75 - $24.98 per hour. Salary commensurate with experience.
For information on the comprehensive benefits package offered by the University visit: http://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
How to Apply
Please submit your cover letter and resume as a single attachment when applying.
This title code and classification has been designated as a sensitive position and requires successful completion of medical surveillance and credential verification processes.
Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
This position has been identified as a Mandated Reporter required to report the observed or suspected abuse or neglect of children, dependent adults, or elders to designated law enforcement or social service agencies. We reserve the right to make employment contingent upon completion of signed statements acknowledging the responsibilities of a Mandated Reporter.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see: http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf For the complete University of California nondiscrimination and affirmative action policy see: http://policy.ucop.edu/doc/4000376/NondiscrimAffirmAct
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.