Santa Monica Travel & Tourism, Inc. is a non-profit, non-member organization governed by a board of 11 community individuals. SMTT is the official travel and tourism promotion agency for the City of Santa Monica. It is our job to promote Santa Monica and encourage visitors to stay longer and enjoy more of what our destination has to offer. SMTT operates five (5) locations: Visitor Information Kiosk in Palisades Park; Visitor Information Center at the Santa Monica Pier; Visitor Information Cart on the 3rd Street Promenade; Visitor Information Center on Main Street; and, a Mobile Information Vehicle. For more information, please visit www.santamonica.com.
This position acts as the project lead for all SMTT services related to clients, partners and community. This includes stakeholder meetings, and SMTT involvement and/or sponsorship at community and industry events (ie Chamber of Commerce, CalTravel, US Travel Association). The Client Services Manager also serves as the key contact to partner venues, restaurants and attractions and in conjunction with group sales manager, develops opportunities to drive business to these partners. This position also helps support group sales efforts through organizing and conducting site inspections and educating clients on SMTT’s client service programs.
Oversee SMTT client services budget and deliverables for FYE 16/17 budget.
Management of Client Services Assistant including goal setting and performance review in partnership with Business Development Team Managers.
Act as lead project management for large scale service programs both internally and externally. ?Serve as lead on in-house meeting and event planning such as quarterly DOSM and Roundtable meetings. ?
Leads planning and staffing for iAm Santa Monica classes. ?
Serve as SMTT liaison for any designated City discussions and subsequent reporting to SMTT leadership on planning and development of new or re- constructed meeting space, venues, hotels or public space used for groups or events. ?
Manage client services assistant and direct staffing on key citywide services, events and ad hoc programs as assigned. ?
Represent SMTT as a spokesperson in daily interactions with clients, SMTT partners, industry programs and events. ?
Lead planning, staffing and execution of community events (in partnership with Director of Visitor Experience where appropriate) ie community festivals, Chamber of Commerce events, holiday BID events.?
Serve as key liaison to SMTT dining, event venue and attraction partners, and look for opportunities to increase business to these partners. ?
Work with all SMTT departments to build cohesive strategies to help educate partners and local community, including fam tour planning for business development, MICE and media.
Qualifications & Requirements
Bachelors or Associates Degree or equivalent or 4 years of related meeting planning or client services roles and/or training or combination of education and experience. ?
Proven customer service skill set and business etiquette practices; hospitality and retail industry a plus. ?
Strong leadership, interpersonal and delegation skillset. ?
Excellent oral and written communication skills. ?
Strong organizational skills and ability to multi-task. ?
Knowledge of office computer software, including Microsoft Office, Point of Sales
Systems, PowerPoint and Excel. ?
Must have use of vehicle while conducting SMTT business. ?
Must have California drivers license, clean driving record, registration and auto insurance. ?
Knowledge of SMTT CRM or similar client management database. ?
Knowledge of Santa Monica area and hospitality background a plus. ?
Experience in hiring, training and coach/counseling staff essential. ?
Strategic thinker and nimble manager. ?
Must be willing to work evenings, weekends and holidays. ?
Must be able to travel (up to 50% of work schedule) for various SMTT ?
programs/business, industry trade events and client activities. ?
SMTT is an at-will employer. Either SMTT or the employee may terminate the employment relationship at any time, for any reason, with or without good cause or advance notice. ?
Physical demands and the work environment described here represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to engage staff with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk and reach with arms and hands. Must be able to lift 50 lbs. and perform repetitive motions 50% of the time.
This is a fulltime salaried-exempt position that includes sick, vacation, 401K and a generous benefits package (medical, dental and vision).
How to Apply:
To apply you must submit your cover letter and resume, salary requirements along with any reason why we should consider you for employment.
You will not be considered for employment if you fail to follow the application instructions. We do not accept phone calls, walk-ins or emails.
Additional Salary Information: Full-time salary exempt position, with 100% employer paid medical, dental and vision.
Santa Monica Travel & Tourism (SMTT), formerly Santa Monica Convention & Visitors Bureau, is a private, non-profit corporation formed in 1982 and is funded by the City of Santa Monica’s general fund and the Tourism Marketing District assessment. Under contract to the City of Santa Monica, the purpose of SMTT is to promote Santa Monica as a conference, business and leisure travel destination. As a ...sales and service organization, SMTT acts as the marketing representative for local businesses and the community as a whole.
Santa Monica Travel & Tourism also provides five visitor center locations with friendly, trained and knowledgeable travel counselors; Visitor Guides and Maps; foreign language line; and information on attractions, hotels, dining, museums, galleries and entertainment.
Santa Monica Travel & Tourism works to increase visitor expenditures, tourism revenues and local employment through promotion of the area as a travel destination.