At Cox, we connect people to the things they love. Now we'd like to connect with you. Cox Communications is looking for sharp talent to join our team and be the voice of our brand.
The Supervisor Field Operations is responsible for supporting the growth of the system by assuring customers receive the highest level of quality service during installation and repair of all Cox communications products and developing and implementing strategic plans to achieve department goals regarding the acquisition and service of customers. Coordinate with all functional departments (both corporate and region) regarding the optimization of overall business efforts.
Primary Responsibilities and Essential Functions
Supervises the performance of Universal Home Technicians (UHTs) for a designated geographic location including installation and servicing of residential/commercial video, high-speed internet, telephone services, and home security systems. Assures the delivery of the highest quality services to end users, establishes, and maintains standards for satisfaction of the end users.
Assures the delivery of the highest quality services to end users, establishes, and maintains standards for satisfaction of the end users.
Provides direction and guidance in the preparation of programs to assure adequate training and development of personnel to ensure optimal performance of individuals.
Assures company compliance with safety regulations while promoting safety awareness among employees.
Manages the field service operation to ensure that both short and long-term operation objectives and financial goals are met.
Assures a smooth integration of new products and service offerings into the field service operation.
Coordinates with various operating units within Cox Communications to ensure the maximization of profit potential and cost reduction and the provision of excellent service and sales.
Works in possible hazardous situations including, but not limited to, inclement weather, construction site environments, confined spaces, and various residential customer situations.
Ensures the completion of scheduled work within budget by monitoring daily production of work completed.
Ensures the quality of installs and repairs meet specified standards and customer expectations.
Identifies customer concerns and resolves customer issues expeditiously and accurately and identifies trends and coaching opportunities for employees.
Integrates new technologies and services into regular installation and service operations.
Provides direction and participates in the repair of major technical problems and helps to resolve complex customer problems.
Performs regular job inspections and ride-along with Vendor’s to monitor and assess technical and customer service skills, job quality, performance and GO95 compliance.
Improves field performance efficiencies by coaching and devloping proper trouble shooting and installation methods.
Assists employees with accomplishing objectives by monitoring performance, providing training, feedback, coaching, and evaluating performance.
Establishes a high standard of productivity and accuracy by effectively interviewing, hiring, and training employees to attain proficiency and high performance.
3+ years’ experience in Telecommunications field. Certification is required in some areas.
Willingness to work a flexible schedule and to attend other meetings outside this schedule as required.
Strong computer knowledge that includes, SharePoint, Microsoft Word, Excel, PowerPoint, etc.
Excellent strategic thinking, interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout the organization.
Excellent written and verbal skills.
Valid State Driver’s License with driving record that meets Cox standards.
AS/AA or BS/BA degree in related discipline
3 years leadership experience in a “services” industry preferred, or similar experience
Field Service Operations or Network Operations experience
Experience in GO95 compliance
Your Career at Cox From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives.
Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare and 401k) and a best-in-class working environment.
Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises. Learn more at: http://www.cox.com/.
Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.
Organization: Cox Communications, Inc.
Primary Location: US-CA-San Diego-5159 Federal Blvd
Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. The third-largest U.S. cable TV company, Cox serves approximately 6 million residences and businesses. Cox Business is a facilities-based provider of voice, video and data solutions for commer...cial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in cable telephone and commercial services, industry-leading customer care and its outstanding workplaces. For eight years, Cox has been recognized as the top operator for women by Women in Cable Telecommunications; Cox has ranked among DiversityInc's Top 50 Companies for Diversity 10 times, including the last nine years. More information about Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com and www.coxmedia.com.