Job Requisition Number: 23084. As a national collegiate leader, the University Health ServicesÃ Tang Center provides comprehensive medical, mental health, insurance and health promotion services to all UC Berkeley students, and a variety of health programs for faculty and staff. Services are designed to minimize the impact of illness, emotional distress and injury on studies and work. UHS provides on-campus medical and mental health care and coordinates supplemental needs for off-campus care through a network of community specialists and hospitals. Services are provided Monday-Friday from 8:00AM to 8:00PM and on weekends. The Tang Center is closed on holidays. Learn more at uhs.berkeley.edu
The Clinic/Medical Assistant 1 supports clinicians and health care team members in providing for the needs of our patients and rendering the best possible care. Performance reflects a sound knowledge base pertinent to skill level in assigned clerical and administrative support duties, data collection, all aspects of patient care management, and completing assessments. Provides care for the comfort and well being of patients. May be assigned to various units in UHS.
Clinic Reception 1. Greets patients, verifies eligibility, accurately completes registration of patients using correct forms. 2. Answers telephone and refers to appropriate personnel as required to meet patient needs: Takes clear and accurate messages. 3. Schedules/reschedules patient appointments, using computerized appointment system to maximize clinic efficiency. 4. Demonstrates priority setting ability and organizational skills. 5. Assists in maintaining smooth clinic operations and optimal patient flow: demonstrates initiative in carrying out duties. 6. Directs or escorts patients as necessary. Assures that patients leaving the area have appropriate instructions, forms and referral information. 7. Trains and orients new personnel as directed by CA Supervisor. 8. Other duties as assigned.
Intake and Patient Care 1. Access EHR and documents appropriate chief complaint and all patient interactions according to established guidelines. 2. Takes temperature, pulse rate, blood pressure, weight as indicated per unit Guidelines including (pulse oximetry and peak flow as indicated). and rooms patient as per unit guidelines. Documents findings and reports abnormal findings to RN. 3. Assists clinicians with examinations and procedures, using sterile techniques if indicated. 4. Instructs patient in specimen collection and performs specific testing (if training and competency have been validated) as defined by assigned unit, i.e., check visual acuity using Snellen chart, performs spirometry and urine dipstick, etc. 5. Assists with wound care according to standards of unit. 6. Fits, applies ace wraps, slings, crutches and instructs patient in use of same. 7. Applies splints and instructs patient in use of same if certified to do so. 8. Removal of uncomplicated/basic splints & casts if training and competency have been validated 9. Explains and performs phlebotomy procedures accurately, efficiently and with minimal discomfort following laborator guidelines as to proper patient identification if certified to do so. 10. Reports, intervenes appropriately and documents unsafe conditions and/or adverse patient conditions. Completes incident reports as per UHS protocol.
Clinic Maintenance and Supplies 1. Demonstrates ability to use equipment correctly and safely. 2. Keeps inventory of supplies and restocks in assigned area, as needed, including patient education material 3. Informs purchasing department of stock needed as per guidelines. 4. Unpacks and shelves goods received 5. Cleans rooms in assigned area as per protocol. 6. Process contamincated articles, prepares packs for sterillization, and sterilizes equipment as needed and per infection control guidelines, if trainig and competency have been validated
Communication 1. Respects and guards confidentiality of patients and other staff members. 2. Demonstrates courteous and service-oriented behavior at all times when interacting with patients, families, and UHS staff. 3. Recognizes interpersonal conflict and intervenes to promote resolution of conflict; deals with conflict on a one-to-one basis. 4. Attends staff meetings and keeps abreast of current issues when not able to attend. Actively participates in discussion of problem identification and resolution. 5. Requests and acccepts constructive criticism.
Professional Standards 1. Demonstrates responsibility and accountability for own practice. 2. Respects rights of others. Establishes effective working relationships with other members of the health care team, patients and families. 3. Demonstrates flexibility; accepts assignment willingly or discusses concerns with Clinic Manager. 4. Shares knowledge in a constructive manner. 5. Coordinates and collaborates with other members of the team to meet unit/UHS goals. 6. Demonstrates knowledge of and applies safety principles as identified by UHS. 7. Seeks to improve skills and knowledge and meet job related goals. 8. Demonstrates punctuality to work and required meetings. Maintains attendance and follows call-in policy as per UHS guidelines.
Perform other duties as assigned by supervisor.Ã¯ Minimum of 6-12 months in a high volume medical setting that includes medical assisting and medical receptionist duties and appointment making. Ã¯ Knowledge and experience using computer skills, medical terminology and experience with basic medical charting; knowledge of electronic medical records. Ã¯ Ability to organize, coordinate and complete projects effectively and within deadlines. Ã¯ Well-developed people skills and the ability to remain calm under pressure; demonstrated sensitivity to ethnic, culture and lifestyle diversity. Ã¯ Excellent customer service skills. Ã¯ Graduation from high school [or GED] Ã¯ Current BLS
Preferred Qualifications: Ã¯ Current Medical Assistant certification
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.