Instructional Designer/Trainer California College of the Arts
The Instructional Designer/Trainer works with IT leadership, functional partners, and all members of the campus community to facilitate the successful adoption and use of the technologies that are a part of the Workday Student implementation, in order to satisfy the business needs of our academic, student, and administrative units. Workday Student is a large, complex system that once implemented, will provide students, staff and faculty with a modern technology framework for managing curriculum, student records, financial aid, student accounts, academic plans, and student success. By launching Workday Student, the entire community of students, faculty and staff will need to adapt to a new set of tools and technology for performing everyday tasks related to these functions.
Under the oversight of the Director of Customer Solutions, the Instructional Designer/Trainer will play the lead role in the development and delivery of a comprehensive change management and training plan to support the campus' transition to and successful adoption of Workday Student. In particular the Instructional Designer/Trainer will focus on designing job aides and training content that supports end users in adapting to changes in process, adoption of new behaviors and conceptual frameworks, and utilization of new systems and technology. The Instructional Designer/Trainer will work to drive faster adoption, greater ultimate utilization and higher proficiency in the system, such that the transition to Workday Student is successful across the organization.
Encompassed within this effort, the Instructional Designer/Trainer will be responsible for designing a framework for providing effective technical documentation and training for end users. This framework will consider the big picture of all end user self-help materials and training programs, and offer a mechanism and construct through which all end user support content should be created and delivered.
Instructional Design (70%)
Assess and Plan Training
Conduct a comprehensive analysis of impact of Workday Student on various stakeholder groups, including faculty, students and staff
Participate in team meetings and system implementation testing and other activities, in order to become an expert user across the system, focused on understanding and then documenting the end user experience
Develop a comprehensive and multi-pronged approach to support the successful adoption of Workday Student for each stakeholder group before, during and after launch
Maintain positive and proactive relationships with stakeholder groups throughout the project
Design and Develop Content
Design a framework for providing effective documentation and training for end users across all systems
In collaboration with functional partners, lead the design and development of guide documents, job aides, and other training materials for end users
Through testing, and throughout the launch period, assess the effectiveness of training content, and refine as appropriate for maximal adoption success
As defined by the change management plan, design, convene, and co-lead group trainings and workshops, in partnership with the functional and technical leads
Project Management (10%)
Develop a comprehensive change management and training plan for Workday Student
Plan, schedule, assign, and monitor tasks as necessary to complete the plan
Report regularly to the Workday Student project manager status of executing change management plan
Experience and knowledge in principles and methods of instructional design.
Experience effectively designing and developing instructional programs, from inception to conclusion.
Experience delivering high quality, and demonstrably effective training materials and programs.
Demonstrates strong analytical, problem-solving ability to get at the root cause of issues, project planning and implementation skills and decision making abilities.
Possesses strong consulting, relationship building, and strategic thinking skills.
Demonstrated track record of participating on high-performance teams working toward challenging goals.
Applies strong verbal, written communication and presentation skills.
Demonstrates ability to learn quickly, reason, synthesize and generalize based on information obtained.
Demonstrated understanding of how people go through a change and the change process
Experience with project management approaches, tools and phases of the project life-cycle
Experience translating technical information, especially as relates to software, to a non-technical audience.
Experience working on the functional/change management aspects of IT systems implementation projects in roles such as business process analyst, training lead, or change consultant.
Bachelor's degree in related area and/or equivalent experience/training. Advanced degree preferred.
Minimum of two years' relevant work experience related to the disciplines of instructional design, change management methodology, communication planning, training/performance support and organizational readiness
Minimum of one year relevant work experience in a technology-based environment
Knowledge of common collaborative applications, i.e. Google Apps, videoconferencing, group chat platforms.
Experience working in student information systems, or other enterprise level platforms.
Experience in higher education.
Experience consulting with faculty. Alternatively, experience in consulting with other professionals such as attorneys, physicians, or scientists.
Background and understanding of organizational development strategies.
Location San Francisco
Application Instructions Applicants are required to attach a cover letter and resume. Incomplete applications will not be considered. Recommended document file formats are Word or PDF. If there are multiple attachments, we recommend compressing/zipping your files into a zip format file. There is also a place in the application for you to provide a link to large documents. Please submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions.
Application Deadline For staff positions, screening begins immediately and continues until the position is filled.
EEO Statement As an educational and cultural institution, California College of the Arts has a responsibility to provide access and opportunities for all people, with special attention to supporting groups historically underrepresented in higher education.
We believe that a culturally diverse campus is integral to academic excellence, and our student, faculty, staff, and trustee bodies should reflect the diverse world in which we live, with attention to race, ethnicity, religious creed, national origin, age, sex, sexual orientation, gender identity or expression, and ability.
California College of the Arts is an equal opportunity employer and encourages applications from individuals who will contribute to its diversity.
Founded in 1907, California College of the Arts (CCA) is an independent art college with 21 undergraduate programs in architecture, design, fine arts, visual studies, and writing. The college also has graduate programs in architecture, comics, curatorial practice, design, design strategy, film, fine arts, visual and critical studies, and writing. Through these programs, the college has created a dynamic and interdisciplinary environment. Diverse cultural perspectives enrich the CCA community and the college believes that continuing to expand the horizons of the students and faculty is essential to achieving its educational objectives. With campuses in Oakland and San Francisco, CCA currently enrolls 1,950 full-time students.