Job Title: Informal and Social Learning Lead (4164U) #24845
Job ID: 24845
Location: Main Campus-Berkeley
Full/Part Time: Full-Time
Department Human Resources
The University of California, Berkeley, is one of the world's most iconic teaching and research institutions. Since 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world. Berkeley's culture of openness, freedom and acceptance—academic and artistic, political and cultural—make it a very special place for students, faculty and staff.
Berkeley is committed to hiring and developing staff who want to work in a high performing culture that supports the outstanding work of our faculty and students. In deciding whether to apply for a staff position at Berkeley, candidates are strongly encouraged to consider the alignment of the Berkeley Workplace Culture with their potential for success at http://jobs.berkeley.edu/why-berkeley.html.
Application Review Date
The First Review Date for this job is: April 30, 2018. For full consideration please apply by May 16, 2018.
Central Human Resources is valued as UC Berkeley's proactive people partner while utilizing the following HR Strategies:
One HR: Bring clarity and efficiency to HR processes and structures through cross-team collaboration and transparent communication.
People: Use development opportunities beyond training to create deeper engagement, higher trust and better performance.
Culture: Apply Berkeley brand to developing a shared 'enterprise contributor' mindset among all employees.
The Learning and Development team at UC Berkeley is seeking someone to join the Central HR team in the role of Informal & Social Learning Lead. This person will design and curate a series of ongoing informal and social learning activities in diverse formats and lengths to instill a culture of lifelong learning across the University. We seek an agile learner with experience working with technology solutions to support learning programs, a solution mind-set, and experience in design thinking. The successful candidate will work with the L&D team and campus leadership to develop and deliver scalable learning solutions that will positively impact the L&D of Berkeley's 6,000+ staff. These efforts will directly involve designing, conducting and supporting supervisory, management, technical and non-technical training efforts for campus staff and faculty. The selected individual will work with campus business units, Campus Staff Orgs and the L&D team to determine training needs and develop appropriate training programs, technology and learning approaches accordingly.
Job Scope: Uses advanced technical expertise in the area of informal and social learning, professional training and development concepts and campus objectives to resolve complex training issues and needs assessment initiatives. Works on highly complex performance and /or training issues where analysis of situations requires an in-depth evaluation and understanding of campus strategies and business objectives. Exercises judgment in selecting methods and techniques for building a culture of continuous learning thought informal and social learning. Additionally, the successful candidate will possess a mind-set of continuous improvement and the ability to constructively challenge and lead change in order to support the L&D function moving towards its future state. We seek a proven track record of identifying stakeholder needs, designing or sourcing innovative, leading-edge development solutions that demonstrate a return on investment, and insightful knowledge of the informal and social learnings spaces. The person we seek will act as a learning consultant in the areas of informal and social learning to all members of the UC Berkeley Central HR Learning and Development team, as well as the broader Human Resources team, to build and deliver a variety of learning solutions. Additionally, they will collaborate with our marketing and communications team to build a cohesive strategy to promote various development programs to foster employee learning and development within UC Berkeley. Key Responsibilities Apply advanced knowledge of informal and social learning to resolve highly complex training issues and needs assessment initiatives. Oversee the implementation of informal and social learning activities and professional development opportunities for new and continuing UC Berkeley staff. Identify obstacles to high performance in partnership with the Director of L&D and work in collaboration with organizational development and learning and development colleagues as needed to address the informal and social learning needs of UC Berkeley staff
Work collaboratively and effectively in a diverse environment with others across the organization, important external contacts, and members of campus management at all levels to resolve highly complex performance and /or training issues, where analysis of situations requires an in-depth evaluation and understanding of campus strategies and business objectives. Serve as a liaison with central campus offices related to learning and development, making their content and materials related to informal and social learning available to all UC Berkeley staff serving as an advocate for professional development Serve as a liaison to all campus staff orgs and communities of practice to ensure effective partnerships with their efforts Continue to assess peer institutions and sister campuses for best practices in the areas of informal and social learning, and collect and disseminate best practices on the Berkeley campus
Initiate and design highly complex informal and social learning strategies to ensure effectiveness of current and new training initiatives. Using expert knowledge of the informal and social learning methodology, making the tools and support systems available to campus to create networks advancing this form of learning Oversee and measure the progress in advancing new informal and social learning networks on campus
Exercises independent judgment in selecting methods and techniques for creating of an informal / social learning culture. Engage a continuous learning to stay abreast of informal and social learning national trends, policies and practices, and local process updates to ensure developed systems are kept current Ongoing professional development in the informal / social learning field
Provide guidance related to informal and social learning to other staff members in Training & Development and Strategy & Operations teams, other campus units and/or project team participants. Meet with teammates and others on campus in the capacity of expert advisor in the area on creating and engaging staff with informal and social learning programs Lead teammates and others on campus through the process of creating new informal and social learning projects and the continuous improvement cycle needed to keep such programs relevant
Use considerable discretion to determine methods and procedures for new informal / social learning assignments and initiatives. Research industry best practices and create business case documents to justify requests and advancements in informal and social learning tools and technologies for campus
Establish evaluation criteria for measuring desired results and impact. Using expert knowledge of the evaluation of informal and social learning network strategies, build a strategy for measuring success in the UC Berkeley campus structure
Prioritize work assignments, conduct extremely complex and varied analysis of issues or concepts and develop resulting recommendations. Work independently with minimal oversight to move projects forward Engages with leadership during check-in meetings to discuss proposed strategies and progress toward agreed upon goals
Assume responsibility for the informal / social learning program portfolio and budget. Oversee the implementation of informal and social learning activities for all staff on the UC Berkeley campus Provide detailed annual budget projections and plans to supervisor for approval and rollup into the larger L&D budget at Central HR
Advanced analytical skills to conduct analysis and develop recommendations, demonstrating organization and problem-solving skills. Advanced knowledge of informal and social learning and advanced understanding of how work in this area impacts other areas in human resources and the campus. Advanced knowledge of informal and social learning training and delivery methodologies, organizational diagnosis and campus and business strategies. Advanced verbal, written and interpersonal communication skills and advanced presentation skills, including the ability to draft and deliver key messages across diverse stakeholder groups and create strong written communications. Advanced knowledge of campus policies and procedures. Deep familiarity with online content platforms, social networks, online learning and using these and other informal and social learning tools to create a strong, user-centered program (e.g. YouTube, Twitter, Lynda.com, Coursera, LinkedIn Learning) Prior experience managing and engaging communities of practice and virtual communities to build an informal learning culture Experience with virtual learning facilitation and instructional design Ability to perform and project manage multiple tasks simultaneously, work well under pressure, and function in an environment with budget and time constraints Established track record of creating and curating engaging learning content from start to finish Bachelor's degree in related area and/or equivalent experience/training Minimum 3 years of experience designing, creating and/or curating a variety of learning content assets including video, live workshops, podcasts, and online courses
Salary & Benefits
For information on the comprehensive benefits package offered by the University visit:
Please submit your cover letter and resume as a single attachment when applying.
Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.