Mathematics Department Information Technology Analyst
The Harvey Mudd College Mathematics Department seeks an Information Technology Analyst to provide specialized IT support to its faculty, staff and students. We are looking for a highly collaborative person who will thrive in an academic environment and partner well with the members of the Math Department and with Computing and Information Services (CIS). The Analyst will support the information technology needs of a dynamic and vibrant department, ranked as among the best in the U.S.
The Analyst will join an initiative to define a vision for IT services in the Math Department. This provides a unique opportunity for the successful candidate to shape the Analyst role and to help build an IT services model that will support the department into the future. We anticipate that the new model will require CIS to provide day to day operational IT support, allowing the departmental IT Analyst to provide more specialized support. The Analyst will also work closely with Academic and Research Computing Services, a unit of CIS, to provide educational technology and high performance computing resources to the department.
Salary commensurate with qualifications and experience.
About Harvey Mudd College:
Located in the heart of Claremont, California, 35 miles east of Los Angeles, Harvey Mudd College is a highly selective undergraduate liberal arts college offering degrees in science, technology, engineering and mathematics. HMC enrolls about 800 students and is a member of The Claremont Colleges, which comprises five undergraduate colleges and two graduate institutions. According to students, professors, and alumni, what makes Harvey Mudd distinctive is its collaborative, cross-disciplinary nature. The working environment is built on collaborative relationships between and among all members of the campus community and a deep commitment to the College’s mission to educate students “so that they may assume leadership in their fields with a clear understanding of the impact of their work on society.”
Summary of Job Responsibilities:
The Information Technology Analyst position will, in the first year, have two major components.
First, the Analyst will join the Mathematics and Computing and Information Services (CIS) departments in an initiative to combine resources in order to provide excellent IT services to the Mathematics faculty, students and staff. This initiative has three overarching goals:
Define a vision for Information Technology Services in the Math Department.
Define the role of the IT Analyst position so that the duties and responsibilities of the position focus on IT needs that are unique to Math or that serve the education and research missions of the department.
Foster strong relationships between Math and CIS so that:
CIS can provide consistent services to the department
The respective roles of CIS staff and the IT Analyst are clear
CIS can effectively partner with the IT analyst and provide backup for that position
While participating in this initiative, the Analyst will initially be on special assignment and report to the CIO. We expect that this assignment will last until the end of the Fall 2018 semester, at which time the position will report to the Mathematics Department Chair.
The second major component is ongoing support of the Mathematics Department. While the initiative proceeds, the ongoing IT support of the department needs to be maintained. The Analyst will work closely with the CIS department staff to ensure that day to day operations continue.
DUTIES AND RESPONSIBILITIES
Vision & Planning for IT in the Math Department
Actively participate in the development of a strategic plan for IT in the Math Department, which will include:
Services to be implemented and/or discontinued
Specification of roles
Actively participate on the CIS Math Initiative team and help to complete the creation of a comprehensive overview of the needs and expectations of faculty, staff and students. (“the overview of needs”).
Work closely with the Academic and Research Computing Services team to design the educational and research technology sections of the strategic plan.
Work closely with the CIS management team and other CIS staff to articulate the IT support for student capstone experiences (Theses and Clinics).
Assist in presenting the IT strategic plan to the Math Department Chair, the IT advisory committee and the department; play a leading role in implementing the plan, once approved.
Ongoing IT support
Actively support the CIS User Support Team in providing frontline day to day service to Math faculty, staff and students. The CIS User Support team provides a basic set of services that includes desktop, laptop and mobile device support (Mac, Linux, Windows, IoS and Android), printer support, AV support, tier one networking support, and application support (eg. Office applications, G Suite, Presentation software, Sakai learning management system etc).
Provide ongoing support to faculty, staff and students in the use of software such as Mathematica, Matlab, R and LaTeX.
Participate on the CIS Linux Support Team initiative, helping the team provide a variety of Linux support services for faculty and students across the College.
In the role of Website Content Editor for the Mathematics Department,
Update and maintain the relevant sections of the college website at hmc.edu/mathematics
Assist in moving the remaining content from the old website at math.hmc.edu to the hmc.edu/mathematics site
Participate in annual training on accessibility issues
Stay abreast of accessibility issues by learning from the Student Accommodation Advisor, on-line resources, and attending workshops as needed
Review quarterly accessibility reports for the website and resolve issues in a timely manner
Support the College goal of reducing barriers to accessing electronic content where feasible and appropriate
Create and maintain needed documentation.
Attend and actively participate in CIS Math Service Initiative team meetings, CIS department and unit meetings, Math Department meetings (as required) and other Claremont technical meetings.
Attend conferences, training sessions or other professional development events as required.
Other duties as assigned
Demonstrated ability to work with faculty, students and staff in a higher education setting, maintaining a professional demeanor
Demonstrated ability to work well with staff from other departments, vendors and consultants in a team-oriented environment that is fast moving and customer centric
Demonstrated verbal and written communication skills to effectively convey complicated technological issues to non-experts
Demonstrated ability to learn quickly and thrive in a fast paced environment
Ability to adapt to rapid changes, as well as to deal with ambiguity and occasional lack of clarity as plans are worked out
Interest in proactively obtaining constructive feedback to foster constant improvement of services
Skill in listening to expressed user needs and finding solutions to meet those needs
Enthusiasm for identifying new technological solutions and bringing them to the attention of faculty and staff
Knowledge of specialized mathematical software such as Mathematica, R, Matlab etc. to assist faculty and students in research and teaching efforts
Some proficiency in all three major desktop operating systems (Apple OS X, Windows, and Linux)
Basic to intermediate knowledge of Linux in order to participate in the College’s Linux support team.
Knowledge of LaTeX
Knowledge of learning management systems such as Sakai, Blackboard or Canvas to support faculty
Appreciation for the teaching of mathematics in an environment with very high standards
Knowledge of WordPress or similar content management systems in order to fill the role of Mathematics Department website content editor
Undergraduate major or minor in Mathematics or related field
Knowledge of Google G Suite for Education
Skill in using Footprints or a similar ticketing system
Knowledge of and interest in the field of scientific computing
Hours: Regular office hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. Individual employee hours may vary in response to the needs of the department or College. All employees are expected to maintain a regular schedule (which is not necessarily 8:00am to 5:00pm) and alert their colleagues when they will be making significant departures from the schedule.
Classification and Status: This is a full-time, benefits-eligible, non-exempt position.
Reporting: This position will initially report to the CIO and will transition to reporting to the Mathematics department chair upon completion of the initiative, which we anticipate will be the end of the Fall 2018 semester.
Please visit www.hmc.edu/employment to view a complete job description for this position and obtain information about how to submit an application. Information about HMC’s competitive benefits package is available at www.hmc.edu/hrbenefits.
Deadline to apply:
Position will remain open until filled.
Harvey Mudd College is an Affirmative Action/Equal Opportunity Employer. Qualified applicants will be given consideration for employment without regard to age, race, gender, national origin, sexual orientation, protected veteran’s status, disability, or any other characteristics protected by applicable law.
The Claremont Colleges, a consortium of five undergraduate liberal arts colleges, two graduate institutions, and Claremont University Consortium, which provides shared institutional support services, is reminiscent of the Oxford-Cambridge model. The undergraduate colleges include Pomona College, Scripps College, Claremont McKenna College, Harvey Mudd College, and Pitzer College. The two graduate institutions include Claremont Graduate University and Keck Graduate Institute.