Employment Status: Full-time, regular "exempt" position, included in the Management Personnel Plan (MPP).
Work Schedule: Monday through Friday, 8:00 am - 5:00 pm.
First Review Deadline: This position will remain open until filled. Applications will be reviewed beginning June 21, 2018.
Please attach a cover letter, resume (or curricula vitae) and diversity statement. The diversity statement may include your interpretation of diversity, inclusion, gender equity and must include specific examples of how your educational/professional experiences, background/philosophy has prepared you for the role you are applying for at California State University, San Bernardino. (Maximum 250 words)
POSITION OVERVIEW Reporting to the Chief of Police and Director of Public Safety, the incumbent leads and directs the Department of Parking and Transportation Services. The incumbent manages and assesses the effectiveness of services within Parking and Transportation, which is an auxiliary (self-supporting) program. The units within Parking and Transportation are 1) Permit Sales and Processing; 2) Alternative Transportation; 3) Citation Processing; 4) Business Information Systems, which includes budgeting and financial forecasting; 5) Parking Enforcement, and the initial review of Parking Appeals; and 6) Wayfinding and Event Parking.
Parking facilities at CSUSB include two, multilevel parking structures each with about 750 spaces and several surface lots with an overall campus total of about 8,300 parking spaces. The campus population during Fall Quarter 2017, was about 20,000 students and 2,000 faculty/staff employees. CSUSB is under the jurisdiction of the South Coast Air Quality Management District and must comply with clean air mandates to reduce the number of drive-alone motor vehicle trips to the campus. Thus, the director is responsible for ensuring campus compliance with Rule 2202, and reporting, annually, the campus's progress toward achieving a 1.5 Average Vehicle Ridership (AVR).
The director supports campus planning initiatives by performing parking demand analysis and projections of the four major groups which require consideration: 1) student commuters; 2) student dorm residents; 3) faculty/staff, and 4) visitors and event patrons. The director needs to have knowledge of database record keeping and reporting, especially toward the writing and retrieval of the parking permit and parking citation records. In summary, the director has overall responsibility for administering a safe, effective and economical parking and alternative transportation program at a large, complex and growing public university with represented faculty and staff employees.
TYPICAL DUTIES Duties may include, but are not limited to, the following:
Oversee the daily needs of the parking and alternative transportation programs. Manage the department's budget; review permit pricing and service fee structures and propose fee increases when necessary; review alternative transportation incentives and propose changes, if needed.
Develop financial and operational data, reports and charts to be used as documentation, planning and to assist with management decision-making.
Develop and maintain a professional, diverse and customer focused staff by leading, supervising, educating and providing technical guidance to staff; offer feedback to staff when needed; establish job performance duties and standards, and write performance evaluations. Make personnel decisions regarding selection, training or development of staff, or take corrective action when necessary.
Promote a work environment that values integrity, problem-solving, collaboration and transparency among staff throughout the department.
Have knowledge of database file structures so as to understand how parking permit and parking violation data are written to and retrieved from T2, and understand how the database runs scheduled tasks or generates on-demand reports.
Review, propose, develop and write policies and procedures.
Strategic Planning and Outreach
Work with campus constituents to develop and implement plans to both grow and optimize parking facilities or infrastructure, and alternative transportation services or programs.
Collaborate with Facilities and Campus Planning and Design and Construction to develop and implement capital programs (which includes gauging their affordability) and major facility maintenance or repair work.
Define the department's long-range performance and operational objectives, presenting and explaining these to campus officers.
Program Development and Analysis
Establish medium and short-range goals by defining which services to offer or programs to support; conduct cost/benefit analysis and feasibility studies for programs or services; monitor programs and services by determining what metrics to use to report progress or shortcomings.
Oversee and measure the effectiveness of travel demand management programs including the contract with OmniTrans (public transit), and the privately contracted transport service between CSUSB and the Palm Desert Campus; lead or assist in the negotiation of these contracts.
Serve as liaison to the city, community or public entities regarding parking, traffic, transit, bicycling and related sign issues.
Provide leadership for continuous improvement of parking and transportation systems communication mediums (Webpages; paper postings; signs; etc.).
Establish credibility and illustrate knowledge of parking and transportation programs in order to add value to the university, and to be included in campus-wide discussions and planning sessions where higher-level decisions are made.
Understand Parking and Transportation's dependency on other campus departments for their support and buy-in toward change and growth.
To perform this job successfully, an individual must be able to perform each essential function. The requirements listed below are representative of the knowledge, skill, and/or ability required.
California Vehicle & Penal Codes, legislation and pending legislation that may affect Parking & Transportation practices, programs, services and funding;
Applicable local, state, and federal laws and appropriate sections of the California Administrative Policies and Education code;
Working knowledge of, parking and transportation resources affecting local, CSU, state and national programs;
Working knowledge of or ability to quickly learn University infrastructure, campus practices, policies and procedures and legal limitations or options;
Transit and trip reduction guidelines and local area air quality management regulations;
NIMS/SEMS emergency management principles and emergency preparedness practices;
English usage, spelling, grammar, and punctuation;
Modern office methods, practices, procedures and equipment; and
Microsoft Office software products, particularly Word, Excel, and Access.
Assist in the administration of public safety, law enforcement and transportation programs in a fair and objective manner;
Consistently apply Department/University policies, applicable laws, directives and supervisory mandates and identify, develop and implement new University policies where appropriate;
Conduct research, monitor, interpret, and report on how these mandates/regulations may affect or relate to Parking & Transportation services, programs, and campus compliance;
Monitor and report on legislation and/or regulatory agency mandates that would require university action/compliance;
Initiate actions, define problems, collect data, establish facts, and draw valid conclusions and to interpret applicable laws using sound judgment by gathering data, reasoning logically, and drawing valid conclusions;
Demonstrate strong fiscal management and analytical skills including budget development, planning, and implementation, accurate revenue/income projections;
Make effective decisions and sound judgments in a fast-paced environment; maintain composure under pressure and during emergency situations;
Effectively handle customer service issues, present information, and respond to concerns and questions from varying groups, such as managers, customers, and the general public;
Use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems;
Exercise considerable judgment and discretion in effectively establishing and maintaining positive working relationships, support of a culture of mutual respect and effectively collaborate with all levels of the organization;
Plan, coordinate, direct and evaluate the work of subordinate staff engaged in various professional, technical, and clerical functions;
Lead by inspiring, motivating and mentoring others toward goal achievement;
Effectively operate in an environment that requires discretion and confidentiality;
Quickly learn and apply a variety of CSU and CSUSB policies and procedures and collective bargaining agreements;
Set and multi-task priorities and deadlines to ensure that multiple projects are consistently completed in a timely manner;
Foster a strong customer service culture requiring a very high level of diplomacy and professionalism; and
Communicate clearly and concisely, both orally and in writing.
Education and Experience: Bachelor's degree from an accredited university in Business Administration, Public Administration, City, Regional, or Transportation Planning, or a closely related field. At least five (5) years of progressively responsible professional work experience in parking and/or transportation services or a closely related field is required including a minimum of three (3) years of management/supervisory experience. Higher education or public parking operation experience is preferred.
Licenses and Certificates: Possession of a valid California driver's license or the ability to obtain by date of hire. Possession of a Certified Administrator of Public Parking (CAPP) certification or the ability to obtain within twenty-four (24) months of employment.
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.
This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter. Visit the Human Resources Conflict of Interest webpage link for additional information: http://hrd.csusb.edu/conflictInterest.html
This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096)
California State University, San Bernardino offers a challenging and innovative academic environment. The university seeks to provide a supportive and welcoming social and physical setting where students, faculty and staff feel they belong and can excel. The university provides students the opportunity to engage in the life of the campus, interact with others of diverse backgrounds and cultures, as well as participate in activities that encourage growth, curiosity and scholarly fulfillment. Through its branch campus in Palm Desert, the university mission extends to the Coachella Valley.