The Auxiliary Services Senior Technician (Information System Analyst 2) reports to the IT Auxiliary Services Supervisor and provides day to day support of Overhead Page, Master & System Clocks, 800Mhz radio communications, televisions and distribution infrastructure, Patient Education, Nurse Call and QMatic. This position is responsible for working daily incident tickets and new service requests, as well as providing technical analysis and troubleshooting skills to resolve issues. The incumbent will be responsible for one or more of the following functions and/or activities related to the Clinical/Business operation process redesign: analyzing, redesigning and implementing specific processes for these Communications Systems; designing and setting up the software configuration; defining system data and reporting needs; and/or supporting the Communication Systems users. Additionally, the Auxiliary Services Senior Technician is responsible for the equipment and inventory control for these Systems and related hardware throughout UCD Health.REQUIRED- Detailed knowledge of AutoCAD, Word, Excel, PowerPoint and Visio.- Demonstrated ability to install software and troubleshoot and repair moderately complex problems with these technologies.- Experience managing projects and project teams from inception to completion and knowledge of principals of project management.- Knowledge of building codes related to the technologies supported.- Experience reading and understanding plans and construction documents to interpret and analyze customers' needs and provide alternatives.- Knowledge of technical standards in reference to telecommunications specifications and FCC regulations.- Basic knowledge of incident response procedures.- Demonstrated skills to apply security controls to computer software and hardware.- Understanding of system performance monitoring and actions.- Excellent analytical skills required to effectively understand complex networks and manage administrative, clinical and fiscal information.- Extensive experience troubleshooting and configuring wired and wireless communication equipment and related computer equipment, including application and operating systems software.SPECIAL REQUIREMENTS- THIS POSITION MAY BE SUBJECT TO A CRIMINAL BACKGROUND INVESTIGATION, DRUG SCREEN, LIVE SCAN FINGERPRINTING, MEDICAL EVALUATION CLEARANCE, AND FUNCTIONAL CAPACITY ASSESSMENT.- Ability to work scheduled or unscheduled overtime, rotating shifts, on-call and be available during off duty periods by telephone. - THIS IS NOT AN H1B OPPORTUNITY.
Internal Number: 051686
About University of California Davis Medical Center
At the end of 2015, we launched a comprehensive and inclusive process to tap into the broad, diverse knowledge of our entire UC Davis Health community to stimulate new and unique ideas for our next strategic plan.Throughout 2016, hundreds of members of our UC Davis Health family, as well as external friends and partners, took part in conversations and provided valuable input into charting a long-term course for our future that will continue the momentum underway to solidify our position as a top-tier health care organization.With your valuable input and talents, I am excited to launch our six new strategic plan goals. Over the next few years, together we will:Lead Person-Centered Care in the best way, at the best time, in the best place, and with the best teamReimagine Education by cultivating diverse, transdisciplinary, life-long learners who will lead transformation in health care to advance well-being and equity for allAccelerate Innovative Research to improve lives and reduce the burden of disease through the discovery, implementation and dissemination of new knowledgeImprove Population Health through the use of big data and precision healthTransform Our Culture by engaging eve...ryone with compassion and inclusion, by inspiring innovative ideas, and by empowering each otherPromote Sustainability through shared goals, balanced priorities and investments in our workforce and in our communityAt a time when our industry is experiencing some of the most formidable changes ever, these are bold aspirations that will anchor us and provide us with clarity of purpose and a path forward. I am fully confident that we will achieve great success knowing we have a solid plan and areas of focus to guide us.I thank everyone who participated in the planning process for their great input and their dedication to our future success.