This position is for our new clinical space located in Rancho Bernardo with an anticipated opening date of October 15, 2018. Staff will be hired in mid-to-late September.
The Practice Administrator provides administrative oversight and operational control for a large multi-disciplinary clinic. Position is responsible for all clinical operations including patient flow, efficiency, cost containment, staffing analysis, and budget variance. The Director is responsible for improving financial performance, developing new service offerings, and continual process improvement.
Ambulatory Care Administration: Involves the administrative services and business operations for health care clinics or centers in accordance with federal, local, and internal standards, policies, and regulations. Typically includes operations, fiscal management, program planning, and/ or external marketing activities. Management levels may include oversight of clinical patient care.
Ambulatory Admin Mgr Level 2: Directs the operations and program planning for healthcare clinics; develops plans to optimize practices and resources, people, space, time, and equipment. Oversees through subordinate Manager(s) a large department or multiple smaller units, OR manages a highly specialized technical function/team. Has significant responsibility to achieve broadly stated goals through subordinate Managers. Determines objectives, directs programs, develops strategies and policies, manages human, financial, and physical resources, and functions with a high degree of autonomy. Proactively assesses risk to establish systems and procedures to protect organizational assets. Determines strategies for a program with organization-wide impact.
Designs and oversees a financial process that provides a comprehensive view of current and forecasted clinic performance, to include revenues, costs, industry trends, and reimbursements. Ensures an infrastructure for central coordination of the financial operating budgets. Reviews and approves fiscal planning proposals for new programs and budgets.
Directs the clinical and operational functions and staff. Recommends allocation of staff, space, equipment, and other resources to optimize the delivery of clinical services. Oversees implementation of quality improvement plans. Ensures compliance with internal policies and external regulations.
Reviews and approves proposals for facilities expansion, satellite development, construction, space planning, capital equipment requests, and staffing needs. Researches and prepare proposals for expansion, satellite development, construction and space planning.
Responsible for employee recruitment, performance evaluation, progressive discipline, and staff development. Works collaboratively with Labor Relations on bargaining unit issues and contract negotiations at the local level.
Analyzes functionality, quality, and efficiency of information systems from a best practices standpoint. Creates and utilizes analytics to track and assess clinic performance. Proposes modifications or new systems as needed.
Develops and implements patient service standards and metrics, based on best practices. Develops managers to create a workplace culture with a focus on service excellence and employee empowerment for creativity, efficiency, engagement, quality of care, ingenuity, safety, and innovations in operations.
Develops processes and analytics to assure viability of existing programs and practice patterns, and optimize productivity, Reviews and approves proposals for operational performance improvement projects that impact marketability.
Assures internal policies and external regulations are followed across the clinic organization in regards to billing and coding practices and cash handling.
Other duties as assigned.
A Bachelor's Degree in business administration, health administration or a related area; or equivalent combination of experience and training.
Eight (8+) or more years of relevant experience.
Strong healthcare clinic management experience, with progressive expertise in practice management, scheduling, customer-service methods, incident reporting, regulatory compliance, accreditation requirements, information technology, and the policies, principles, best practices and standards involved with effective healthcare administration.
Advanced Degree in business administration, health administration or a related area.
Experience in large ambulatory clinic setting.
Must be able to work various hours and locations based on business needs.
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