Responsible for Northern California (NCAL) regional oversight (direct and indirect) of support services operations including: environmental services, material management, plant operations and maintenance, nutritional services (food services), linen, emergency management, transportation, operator services, environmental health and safety and security services.
Northern California is comprised of 21 hospitals, 800,000 hospital days, 237 medical office buildings, 30,463,000 square feet, 20 million outpatient clinical visits, 1 skilled nursing facility, and 176 regional buildings.
Medical Center Support Services Administrators have a dotted line reporting relationship to this position. Drives region-wide initiatives on various facility and support services issues. Ensures facility support and maintenance functions meet established benchmarks and are coordinated at a regional level with National Facilities Services and Clinical Technology.
Ensures alignment with the NCAL operational strategy. Serves as the Chief Energy Officer for the NCAL Region and the Health Plan Lead Executive for Environmental Stewardship. Partners with National Facility Services to ensure necessary support for Regional Building Operations.
Ensures cost-effective and efficient delivery of support services throughout the NCAL Region to promote member satisfaction.
Ensures facility assets are adequately maintained in each medical center by overseeing capital (PM&R) and operational budgets are met.
Works with Regional Financial Services and local SSAs to ensure all capital assets are tracked and managed locally.
Serves as the Regional point of escalation for facilities related issues and natural disasters.
Ensures plant maintenance and large-scale capital projects in all medical centers adhere to organizational standards, stay on the set timeline while meeting established budgets.
Develops Regional structures, tracking programs and processes that provide a standard approach at the local level maintaining compliance, monitoring and reporting of risk related events and or equipment.
Partner with NFS in the development and review of standards, and other tools used in capital projects so that they are aligned with the organizational standards, delivered on a timely basis, and meet the established budgets and operational requirements.
Collaborates with medical center SSAs to promote the sharing and implementation of best practices.
Establishes quality controls for facilities information systems (computerized maintenance management, facility condition assessments, utility billing program, etc.).
Works closely with Regional and local departments to implement organization wide initiatives (e.g., Security Master Plan, Facility Condition Assessments, Workplace Safety, Revenue Enhancement, Business Continuity, Supply Savings).
Collaborates with SSAs to ensure successful management of facility building-lease services and construction/expansion projects.
Works with the SSAs to ensure that all procurement activity adheres to organizational policies, procedures and financial standards.
Leads the development of local and regional policies and provide input on national policies as needed.
Creates the response and coordinate follow up to hazard alerts, product recalls related to facilities equipment and systems.
Creates and tracks long and short-term goals for SSAs to ensure alignment with the strategic themes of the organization.
Prepares Regional reports on facility maintenance and performance (performance metrics, incident reporting, budget variance trends and explanations).
Works in partnership with our Labor Partners to create a positive work environment by assuring that our managers and staff are working within the parameters of the KP National Labor Management Partnership Agreement.
Accountable for overall development, coordination and execution of a sustainable energy program.
Manages and directs energy program resources, capital, and operating budgets. Overall budgets for the services provided is in excess of $800 Million for Northern California.
Responsible for validating, tracking and reporting reductions, savings and other metrics.
Aligns allocation of utility company and government incentive payments to support the program.
Conducts audits as appropriate, identifies and resolves issues.
Dotted line responsibility for Regional Director, Clinical Technology (NFS).
Dotted line responsibility for Director, Regional Building Operations (NFS).
Bachelor’s degree in Business Administration, Public Administration or related field. (Master’s degree highly preferred.)
Extensive (usually 10+ years) experience leading the delivery of ancillary services in a multi-faceted hospital/health care system.
Expert knowledge of federal and state laws and regulations especially those relating to facilities/engineering, environmental services, hazardous waste management and safety, emergency preparedness.
Proficient in team building, conflict resolution, group dynamics, and project and budget management.
Demonstrated experience developing operational standards, policies and practices which contribute to organizational efficiencies and effectiveness.
Must be able to successfully collaborate with Medical Group and Labor Partners to mutually achieve operational successes in a Labor/Management Partnership environment.
Demonstrated excellent communication skills (written, verbal, active listening) with a strong ability to influence.
Must be able to work in a Labor/Management Partnership environment.
Employer will assist with relocation costs.
Internal Number: 815808
About Kaiser Permanente
Kaiser Permanente (KP) is one of the country’s largest not-for-profit health care system with over $72 billion in annual revenue. Founded in 1945, the company has grown from a 12-bed hospital to serve nearly 12.2 million members in eight states and the District of Columbia. KP is nationally and internationally recognized for providing innovative, high-quality, evidence-based health care and coverage through its integrated system.
More than 216,000 employees and 22,000 Permanente Medical Group physicians serve the health care needs of members and communities in eight Kaiser Permanente Regions covering Northern California, Southern California, Colorado, Georgia, Hawaii, Mid-Atlantic States (Maryland, Virginia, and the District of Columbia), Oregon and Washington.
Kaiser Permanente Health Plan members receive their care primarily through 39 Kaiser Permanente-owned and operated hospitals, 684 medical clinics, pharmacies and other facilities. Some care is provided through contracted networks of community hospitals, physicians and other providers.
Our eight Regions are comprised of separate, but closely cooperating organizations:
• Kaiser Foundation Health Plans (KFHP): A ...non-profit, public-benefit corporation that contracts with individuals and groups to provide HMO and other health benefit plans. KFHP contracts with Kaiser Foundation Hospitals and the Permanente Medical Groups to provide services.
• Kaiser Foundation Hospitals (KFH): A non-profit, public-benefit corporation that owns and operates hospitals in California, Oregon and Hawaii; owns outpatient facilities in all states where they do business; provides or arranges hospital services; and sponsors charitable, educational and research activities.
• Permanente Medical Groups (PMG): Exclusive Partnerships or professional corporations of physicians, with one in each Kaiser Permanente Region. The PMG is responsible for providing and arranging all medical care and services in each of our Regions.
Kaiser Permanente has a long-standing and strong commitment to its employees and to organized labor. The Labor Management Partnership (LMP) involves KP’s collaboration with 30 unions representing over 124,000 KP employees. The LMP is the largest labor management collaboration in the U.S. and involves a commitment to collaboration in the pursuit of quality care, employment security and organizational performance.
Leveraging its integrated care delivery system, tools and technology, Kaiser Permanente is taking preventive, proactive, and chronic care to a new level, resulting in better care, better health and more convenient access at an affordable cost.