The role of a Distance Education Operations Specialist is to provide distance education training and technical support for control room and post-production operations for the Viterbi School of Engineering. Provides training and support of instructional technologies for both portable and in studio classroom delivery of synchronous and asynchronous e-Learning Systems and services. Edits programs as assigned. Contributes to the establishment and maintenance of software and documentation libraries. Assists with evaluating and maintaining standards of quality in delivery of e-Learning Systems and services. Works to support the primary objectives of the Graduate and Professional Programâs offerings including the support of on campus, online, and blended courses.
Ensures the smooth operation of live and recorded courses by distance education instructors. Provides instructor, interactivity, and capture support for classroom activities and related peripherals; including computers, electronic boards, webcast encoder applications, cameras and interactive technologies. Assists with evaluating and maintaining standards of quality in delivery of e-Learning Systems and services.
Interfaces with instructors and other staff to provide instructional support, capture and delivery through audio-visual systems, and interactive conferencing set-up (e.g., web, phone, and video conferencing portable capture systems). Supports all instructional activities related to facilities and portable equipment usage.
Provides post production support and editing of video and audio recordings of courses and professional program offerings.
Interviews and recommends new student worker hires. Trains, schedules, and assigns work to staff and/or student workers as required. Provides feedback and guidance as needed.
Participates in the development of documentation, user policies and procedures, and/or security procedures.
Plans and conducts hands-on training sessions on such topics as hardware and software applications including related policies and procedures for faculty, staff and students. Schedules faculty, staff and/or student training sessions.
Collaborates with other units to improve access to and maximize use of computing resources.
Establishes and maintains software and documentation libraries and inventories.Â Maintains and updates list of software and hardware needs for all courses.
Implements and may coordinate updates and changes to the class recording schedule as needed.
Performs routine operations equipment maintenance and troubleshooting.
Stays informed of new technologies and hardware to improve quality of distance education operations. May make recommendations as appropriate.
Performs other related duties as assigned or requested.Â The university reserves the right to add or change duties at any time.
About DEN and the office of Graduate and Professional Programs
The office of Graduate and Professional Program at the USC Viterbi School of Engineering is a large academic services unit supporting numerous graduate level programs and offerings for credit and continuing education. This office works with nine large engineering departments to provide student services, instructional services, technical support, and student recruitment. The office of Graduate and Professional Programs additionally offers courses online to remote students via the Distance Education Network (DEN@Viterbi) which supports over 40 Masterâs Programs and several Professional Program offerings. There are over 4,000 on campus and 900 online students participating in Masterâs Programs every year through this office. Additionally, DEN@Viterbi provides direct support for capturing and collaboration services including video conference intensive iPodia and PHD seminars. http://gapp.usc.edu
It is an exciting time at USC. We are world-renowned for our innovative education, academic excellence and path-breaking research, set in a vibrant region exploding with potential. As part of a university that is on an upward trajectory, excellent development and advancement opportunities are possible. Additionally, USC Viterbi is in the top 10 in US News and World Reportâs ranking of online engineering programs. Ultimately, you will support the universityâs expansive, humanity-centered mission: âThe development of human beings and society as a whole through the cultivation and enrichment of the human mind and spirit.âÂ
Preferred Field of Expertise:
Direct experience with instructional design and course development. Demonstrates experience with instructional tools for online and blended course delivery. Demonstrates interpersonal, critical thinking, and communication skills. Demonstrates proficiency in course management systems, Microsoft Office, and various instructional and assessment tools. Experience with design, construction, and maintenance of distance learning systems including television broadcast, teleconferencing, inter/intranet applications, and video production.
Required Application Materials:
- Cover Letter
Applications will not be considered complete if these documents are missing.
Minimum Education:High School or equivalentSpecialized/technical trainingMinimum Experience:2 yearsMinimum Field of Expertise:Experience with capturing and delivering e-Learning Systems (via web and other electronic formats) and providing interactive conferencing set-up and support (web, phone, and audio/visual conferencing). Operations level experience with e-Learning Systems and services. Knowledge of support of instructional operations and technologies inside studio classrooms, such as computers, electronic boards, and other interactive conferencing technologies. Knowledge of computing environments and specific support for e-Learning hardware and software. Knowledge of computing environments and specific support for e-Learning hardware and software. Knowledge of Microsoft Windows Media technology and Real Networks streaming services. TCIP/IP based networking and computer support and troubleshooting experience. Knowledge of networks and digitizing process. Knowledge of video and editing systems and processes.
USC’s Viterbi School of Engineering has been one of the economic engines in Southern California and a vital hub in the California economy. The technical innovations and ideas generated by the Viterbi faculty and research community have resulted in countless innovations, many becoming the foundations for new companies, products and services. The thousands of students graduating each year bring new ideas and vitality to companies in California and beyond. With an annual research budget exceeding $205M each year, more than 46 research centers and institutes, more than 180 faculty members, 7,800 students and over 60,000 impassioned alumni world-wide, the Viterbi School is addressing some of the world’s great challenges.