At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.
We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.
Application Review Date
The First Review Date for this job is: February 11, 2020
This job will remain open until filled
The Financial Aid and Scholarships Office (FASO) directly awards or coordinates the awarding of $600 million from over 700 funding sources to approximately 25,000 undergraduate and graduate students. This position manages one or a combination of federal and/or state aid programs administered by FASO. Involves analyzing students' level of need and eligibility for financial aid to allocate financial aid awards and advise students on obtaining aid. Interprets financial aid regulations, analyzes student data, and implements procedures to ensure regulatory compliance and timely delivery of financial aid.
This position has programmatic responsibility for the Work Study Program and a combination of other federal and/or state aid programs and any associated responsibilities. Regularly resolves individual, complex analytical situations. Works with a high degree of autonomy, serving as the departmental resource for FASO on specific policies related to the work study program, and demonstrating judgement in making use of the many resources available (COD publications and staff, SAIT staff, PeopleSoft program documentation, FSA Handbook, Electronic Announcements and Dear Colleague Letters, etc.) to perform job requirements and resolve issues.
Provides analyses for complex budget, financial, academic, data, systems and resource projects working directly with all levels of managers.
Serves as functional expert on software systems as they relate to Work Study Program and other assigned program(s) processing. This can include: constructing functional workflow diagrams, understanding system functions and capabilities, providing and writing business requirements, collaborating with the design, testing, implementation and maintenance of systems and applications supporting the successful administration and management of the assigned programs.
Monitors and analyzes changes in external regulations, legislation, and UC policies for impact on the Campus.
Remains current with regulatory changes and packaging policy. Interprets regulations, and develops or recommends procedures to ensure compliance and accurate aid delivery. Verifies controls, evaluates quality assurance of new and existing processes on the Work-Study Program or assigned programs.
Writes and maintains program procedures and processing schedule to support business continuity initiatives. Provides back-up coverage as needed for other unit staff members.
Conducts post-implementation analysis to determine the need for further enhancements, finer distinctions and/or additional process/policy components.
Conducts quality assurance functions to verify that Work Study and financial aid is processed in accordance with federal eligibility requirements, state statutes, and University policy and takes corrective action. Performs fit/gap analysis in order to recommend system and/or procedural changes to improve award accuracy and program integrity.
Researches and summarizes best practices in field
Works in collaboration with Business System Analyst/IT to maintain the integrity of the assigned student aid programs by documenting testing procedures for the supporting systems and applications that adhere to industry standards, evaluating processes and best practices, implementing controls and quality assurance standards, etc.
Proposes, leads and/or participates on policy and planning committees and working groups
Designs and conducts group training/updates as needed on Work Study program processing details. Composes clear, concise, data supported communications for systems,
Monitors and takes action on open issues, provide regular issue status reports to Work-Study team and collaborative focused groups.
Prepares directives, regulations and other instructions for issuance to departments. Coordinates implementation with departments that cross organizational lines as needed. Serves as a resource to internal/external partners. Works with internal and external organizations to develop program policies and coordinate procedures.
Researches and analyzes processes, procedures, policies and organizational structures in order to develop and/or implement changes and to provide consultative services regarding general management to department administrators.
Coordinates efforts with a variety of external and internal contacts; researches organizational structures, policies and procedures and summarizes best practices in field.
Communicates effectively and collegially with internal (FASO) and external business partners. Maintains Program content on departmental website and program communications. Responds in a timely manner to program related inquiries from Staff, students and on/off-campus employers.
Advanced knowledge of policies, regulations, and practices for awarding financial aid. 3-5 years of experience working directly with federal Title IV student aid regulations, including specialized knowledge of the Federal Work-Study Programor other major federal or state funding program.
Knowledge of common computer application programs. Analytical/problem-solving skills.
Strong communication and interpersonal skills to communicate effectively with all levels of staff; both verbally and in writing.
Strong skills in analyzing and synthesizing large amounts of data for preparing sound and relevant proposals.
Ability to multi-task with demanding timeframes.
Ability to use discretion and maintain all confidentiality.
Advanced knowledge of, or ability to learn to use quickly, information management systems related to registration, financial aid, and student accounts.
Advanced knowledge of federal database applications, including Common Origination and Disbursement (COD), National Student Loan data System (NSLDS), EDConnect, or CSAC WebGrants.
Experience using complex databases including testing software for same; ability to review systems issues and write clear communications for systems staff; ability to define specifications for database programming.
Ability to interpret complex policies and develop procedures to ensure compliance with regulations.
Advanced knowledge of, and successful experience with financial aid advising and counseling techniques.
Advanced problem identification, critical thinking, problem-solving skills, judgment and decision-making ability.
Ability to assess and refine current processes and implement improvements.
Project management skills. Demonstrated by the implementation of new process/procedure.
Organizational skills and ability to prioritize work and meet deadlines. Demonstrated ability to manage a heavy work load, which may at times require additional work hours or very selective work prioritization.
Customer service orientation.
Interpersonal skills. Includes active listening, diplomacy, negotiation, social perceptiveness and the ability to recognize and diffuse charged interactions with customers and colleagues, and to develop effective working relationships with all colleagues. Ability to relate to diverse student and parent populations.
Bachelors degree in related area and/or equivalent experience/training
Salary & Benefits
This is an exempt, monthly paid position. Annual salary is commensurate with experience within the range of $75,000.00 - $88,400.00.
For information on the comprehensive benefits package offered by the University visit:
Please submit your cover letter and resume as a single attachment when applying.
This is a full-time, career position.
Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.