Under the supervision of the Enforcement Services Supervisor, the Motorist Services Coordinator works primarily outdoors and assists the campus community and visitors with navigating a complex parking system consisting of approximately 20,000 parking stalls, 64 surface lots, and five parking structures. The incumbent provides consistent enforcement of parking facilities in assigned campus zones and maintaining up-to-day knowledge of permit types, parking privileges, enforcement practices, and campus layout. Additional responsibilities include to assist in the development and implementation of the campus service patrol program, emergency and vehicle collision response and commercial vehicle enforcement program. Assist in the advancement of the motorist assistance program to expand with additional services to a wider range of non-traditional gasoline vehicles, such as electric, hydrogen, hybrid vehicles and vehicles other than automobiles. Assist in coordinating staff deployment efforts to reducing ADA placard misuses.
Two years or more of parking enforcement experience, or equivalent combination of education, training, and experience.
Ability to coordinate the organization and implementation of services and programs.
Ability to communicate and motivate employees.
Ability to follow through on assignments and work independently, receiving only general direction.
Ability to adapt to rapid and frequent changes in operational procedures and working environment.
Ability to prioritize and coordinate work.
Ability to establish and maintain good working relationships in a diverse and team-based department.
Knowledge of security and emergency management and response principals, including local and state laws, regulations, and procedures
Ability to understand and enforce the California Vehicle Code as it relates to parking and bicycle enforcement.
Capable of interacting with a diverse population in a high-volume, customer-focused work environment and making quick decisions in a field setting.
Knowledge of effective conflict resolution skills with the ability to maintain equanimity in the face of resistance, indifference, and hostility.
Ability to communicate effectively with all members of the community, demonstrate sound judgment, tact and integrity, act with courtesy, resourcefulness, and initiative.
Computer literacy including ability to utilize Parking's, wireless handheld devices and software, license plate recognition camera and software, and a variety of computer applications.
Ability to analyze vehicle and vehicle collisions configurations to safety and efficiently load and unload vehicles from a tow truck transport.
Ability to accurately fill out impound forms, write accurate and objective reports.
Safely lift heavy equipment and objects for the purposes of vehicle transport, up to 75 pounds.
Knowledge of UC/UCI policies and procedures.
Experience in operating a tow truck, California Tow Truck Association certification.
Knowledge of UCI campus layout (buildings, roadways, and parking lots)
Knowledge of the California Vehicle Code.
Some knowledge in regards to impounding/releasing vehicles.
Knowledge of adjudication/citation appeals process.
Basic knowledge of a hand-held, two-way radio system.
Basic knowledge parking citation issuance.
Knowledge of traffic signs, traffic barricading, and associated equipment.
Knowledge of laws and regulations pertaining to traffic control and scene security and protection.
Familiarity with the department's on-line systems such as EPICS, Electronic Educational Environment (EEE), Antpark, and When to Work.
Final candidate subject to background check. As a federal contractor, UC Irvine is required to use E-Verify to confirm the work status of individuals assigned to perform substantial work under certain federal contracts/subcontracts.
The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy .
Below are general guidelines on the position's physical, mental, and environmental working conditions. In accordance with applicable state and federal law, UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Human Resources at (949) 824-0500.
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI's unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities.