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Summary of Essential Job Duties:
The Supervisor works under the general direction of the department manager in assigned department/service line and is accountable for supervising the clerical/administrative staff and day-to-day office operations.
The position sets work schedules, approves time-off requests and ensures coverage so that the service line's responsibilities to its employees, physicians and patients are met.
The position interviews and recommends hires, conducts or oversees orientation, training and compliance; conducts performance appraisals and recommends merit increases; coaches, counsels and initiates corrective action as required.
Acts as a resource to staff, resolves personnel and payroll and administrative operational issues; administers human resources and payroll functions for the department; seeks guidance as necessary from Human Resources, Payroll, and service line leadership. Collaborates with physicians and clinical staff to ensure procedures and processes promote operational efficiency and patient satisfaction.
Primary Duties and Responsibilities may include, but are not limited to:
Supervise clerical and administrative support staff. Interviews and recommends the hire of new staff. Trains staff and conducts in-services; evaluates performance, recommends merit increases, counsels and effectively administers constructive corrective discipline; recommends termination when appropriate. Maintains accurate and complete documentation in employee's personnel file.
Effectively supervise area of responsibility and oversee administrative activities and processes. Assign and review work to ensure quality, regulatory and fiscal compliance with appropriate regulations and department policies and procedures. Is a resource to support staff and is visible and available to assist staff and resolve problems.
Establish and monitor work schedules. Approve time-off and ensure coverage during breaks, lunches and absences.
Effectively monitor work flow and work volume and re-allocate to meet regular and special scheduling requirements.
Ensure quality, productivity and service levels are met. Re-assigns staff during peak volumes.
Administers and coordinates human resources and payroll functions for the department. Intervenes and resolves personnel and payroll issues, interfacing with Human Resources and Payroll as necessary. May manage the SDAN system for the department.
Continually assess office operations and processes. Look for and collaborate with clinical staff on process improvement opportunities; and review and revise administrative procedures to ensure efficient and effective service delivery.
Interpret and enforce organizational policies and government and agency regulations pertaining to area of responsibility. Ensures staff training and compliance requirements have been met and staff knows and observes regulatory requirements.
Hold regular staff meetings, communicate information, new policies, practices and procedures, follows up on questions/concerns raised at staff meetings.
Communicates effectively and engages in positive inter/intra departmental interaction with peers, physicians, staff and patients.
Actively participate in meetings and committees; may participate in provider and patient satisfaction, review QI indicators and respond and resolve patient complaints. May participate in monitoring and controlling operating expenses and budgets within assigned area of responsibility.
Providing healthcare for more than 100 years, Cedars-Sinai has evolved into one of the most dynamic and highly renowned medical centers in the world. Along with caring for patients, Cedars-Sinai is a hub for biomedical research and a training center for future physicians and other healthcare professionals. This attracts exceptional talent to Cedars-Sinai, including world-renowned physician-scientists who seek a place where they can both conduct research and see patients--the ideal formula for discovery and its translation into cures. Our patients benefit from access to doctors at the top of their fields, and our researchers have an ideal community in which to study the impact of healthcare challenges, and reflect that knowledge in their research. The greater Los Angeles area in which Cedars-Sinai resides possesses unparalleled cultural and ethnic diversity which offers outstanding opportunities for translational and clinical research... and a dynamic environment for medical education.Although community based, Cedars-Sinai is a major teaching hospital affiliated with the David Geffen School of Medicine at the University of California, Los Angeles (UCLA). Cedars-Sinai has highly competitive graduate medical education programs in more than 50 specialty and subspecialty areas, a graduate program in biomedical sciences and translational medicine, a clinical scholars program directed towards junior physicians with aspirations to become clinical scientists, and post graduate training opportunities.There are more than 250 full-time faculty members at Cedars-Sinai. The voluntary medical staff, comprised of more than 2,200 specialty board-certified or board-qualified physicians, represent all of the specialties and subspecialties and collaborate with full-time medical staff in the teaching responsibilities of the graduate medical education programs.