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Business Technical Support Analyst 3

University of California Davis

Details

Posted:

May 22, 2020

Location:

Sacramento, California

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Salary:

Open

Category:

Information Technology

Business Technical Support Analyst 3

Department Description

The mission of Information and Technology is to create and support an information technology environment that enhances the ability of the UC Davis community to teach, do research and provide public service. In support of the University's mission, IT will deliver an infrastructure of technological services appropriate to the requirements of the campus community.

Job Summary
Final Filing Date : 6/25/2020
Salary Range : $2,296.00-$3,692.80
Salary Frequency : Bi-Weekly
Appointment Type : Career
Percentage of Time : 100%
Shift Hour : 40 Hours
Location : Alhambra Cannery
City : Sacramento, CA
Union Representation : Yes
Benefits Eligible :Yes

We offer exceptional employment benefits including medical, dental, and vision plans, generous paid vacations and holidays, excellent retirement savings and investment plans, continuing education, and reduced fee and scholarship programs.

THIS IS NOT AN H1- B OPPORTUNITY
Qualified candidates may be interviewed at any time.

Responsibilities
Business Technical Support Analyst 3 will primarily support the UCDH Sacramento Campus client environment. The Business Technical Support Analyst 3will apply skills as a seasoned, experienced business/technical support professional with a full understanding of industry practices and unit/department policies and procedures, computing policies and business needs to provide technical solutions to a wide range of issues. They will demonstrate effective judgment in selecting methods and techniques for delivering solutions. The incumbent will evaluate and test new technologies, including performing simple to moderate cost/benefit analyses.

Required Qualifications

Must have advanced experience supporting Windows and Macintosh clients and associated peripherals in an enterprise environment.
Must have advanced experience supporting hardware, software, and desktop applications as it relates to desktops, laptops, mobile devices, print devices, multi-function devices, scanners, etc.
Extensive experience installing, maintaining, and troubleshooting different versions of client application software.
Extensive experience in use and knowledge of networking protocols such as DHCP, TCP/IP, etc.
Must have experience in remote support of clients through the use of enterprise-level remote access tools.
Must have experience in the support of high security, two-factor authentication solutions.
Experience creating expert-level technical documentation to document processes and workflows.
Experience with enterprise-level mobile device management (MDM) software.
Must have demonstrable experience in project management processes.
Experience constructing and executing test plans for hardware and software, ensuring network integrity and security.
Extensive experience conducting hardware and software tests, analyzing test results and producing reports of conclusions and recommendations.
Extensive experience in the support of enterprise-level Anti-virus, Malware/Spam remediation software, and OS-level firewall technologies.
Extensive experience supporting Active Directory services, processes, and components in a multi-server, heterogeneous environment.
Strong analytical and problem-solving skills.
Must read, write and speak English fluently and communicate in a professional, non-technical fashion when needed.
Experience with client encryption and virus protection products.

Preferred Qualifications

Experience supporting Windows 10, Office 365 and Adobe products in an enterprise environment.
Independently organize, determine work priorities and work efficiently in a hectic environment with many interruptions.
Manage multiple projects concurrently, work effectively and manage several projects in various stages of completion.
Plan, design, write, edit, maintain, use and teach technical guidelines and/or knowledgebase articles.
Experience with enterprise client management applications such as Workspace 1 or Altiris.
Experience with client inventory and patch management systems
Work independently while encouraging collaboration with departmental subject matter experts, other IT staff and vendors.
IT Health Care experience and knowledge of HIPAA regulations and Healthcare-specific policies and procedures.
Quickly research and comprehend existing computer procedures, processes, and specifications.

Special Requirements

Must be able to work extra or alternate hours (nights and weekends) with advanced notice.
Must be able to participate in a 24-hour on-call rotation.
Must possess valid California Driver's License.
Must be able to lift 30lbs with assistance.
Must be able to speak, hear, and see well enough to perform essential functions of the job requirement.
This position may be subject to a criminal background investigation, drug screen, Live Scan fingerprinting, medical evaluation clearance, and functional capacity assessment.

EEO
The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.

To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucdmed/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=5&JobOpeningId=7887&PostingSeq=1

The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.

Internal Number: 1918233

About University of California Davis

UC Davis is the home of the Aggies — go-getters, change makers and problem solvers who make their mark at one of the top public universities in the United States. Since we first opened in 1908, we’ve been known for standout academics, sustainability and Aggie Pride as well as valuing the Northern California lifestyle. These themes are woven into our 100-plus-year history and our reputation for solving problems related to food, health, the environment and society.Our 5,300-acre campus is in the city of Davis, a vibrant college town of about 68,000 located in Yolo County. The state capital is 20 minutes away, and world-class destinations such as the San Francisco Bay Area, Lake Tahoe and the Napa Valley are within a two-hour drive.

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Business Technical Support Analyst 3

University of California Davis

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