Under the general direction of the Head, Access & Operations, manages all Interlibrary Loan (ILL) and Document Delivery Service (DDS) activities for the Langson and Science Libraries with a coordinating responsibility for the Grunigen Medical Center Library's interlibrary loan functions. Provides proactive leadership of the ILL Team. Responsible for assuring the consistent and timely lending, borrowing, and delivery of all types of material. Leads staff in continuous analysis and improvement of ILL and DDS processes. Resolves complex problems referred by other staff members. Compiles and analyzes statistics on a regular basis. Oversees the provision of excellent in-person and electronic ILL customer service.
Works closely with UCI Libraries' Acquisitions and Collection Strategies departments to secure materials for patrons in innovative ways. Serves as a member of the Access Services Unit Heads and Circulation Heads teams. Actively participates and represents UCI in the UC-wide Interlibrary Loan Common Knowledge Group. Stays abreast of the latest developments and best practices in Resource Sharing.
Minimum of 3 years of experience in hiring, training, supervising, scheduling, and evaluating staff in a unionized environment.
College degree and 5 or more years of experience working in a research or academic library.
Demonstrated experience in developing, writing, and implementing operational procedures and workflows.
Skill to motivate staff in a quickly changing environment.
Proven ability to interact diplomatically with library users and provide excellent customer service.
Proven organizational skills to meet deadlines and demonstrated flexibility and skill to satisfy priorities by directing workflow of staff performing multiple functions.
Ability to work effectively with frequent interruptions and distractions.
Superior ability to communicate clearly, both orally and in writing, with supervisors, staff, library colleagues, and patrons.
Demonstrated skill to analyze problems.
Demonstrated ability to analyze and resolve discrepancies in bibliographic records.
Ability to work creatively, collaboratively, and effectively and to promote teamwork, diversity, equality, and inclusiveness within UCI Libraries and the campus.
Working knowledge of office productivity software (e.g. Microsoft Office).
Strong knowledge of interlibrary loan systems (e.g. Alma, Tipasa, VDX, OCLC Worldshare).
Commitment to working in a team-based environment.
Ability to maintain confidentiality when dealing with sensitive issues.
Skill to make short and long term plans for operations programs and projects.
Skill to motivate staff and develop a common appreciation of how assigned work fits into the department and library mission.
Skill to prepare and monitor budgetary documents.
Ability to handle emergency situations in a professional manner following the Library's emergency and security procedures.
Ability to apply and adhere to library policies and explain them to patrons.
Knowledge of copyright law.
Substantial knowledge of Inter-library Loan best practices.
Final candidate subject to background check. As a federal contractor, UC Irvine is required to use E-Verify to confirm the work status of individuals assigned to perform substantial work under certain federal contracts/subcontracts.
The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy .
Below are general guidelines on the position's physical, mental, and environmental working conditions. In accordance with applicable state and federal law, UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Human Resources at (949) 824-0500.
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI's unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities.