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Manager Social Work - Case Management
Antelope Valley Hospital
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Manager Social Work - Case Management

Antelope Valley Hospital

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Details
Posted:
July 9, 2020
Location:
Lancaster, California
Type:
Full Time - Experienced
Sector:
Hospital, Public and Private
Preferred Education:
Masters

Job Objective:

 

Under the direction of the Director of Patient Care Coordination, or designee, the Manager Social Work is responsible for assisting Case Managers with direction and guidance pertaining to social work issues, as well as evaluating, assisting and developing an Integrated Case Management Patient Centered Plan of Care. The Manager Social Work is expected to function as a member of the interdisciplinary team regularly participating in the Acute Episode Life Cycle of Care across the care continuum.

Essential Duties and Responsibilities:

 

  1. Social Work Case Management: Effectively plans, organizes and evaluates work duties of self and unit staff to promote quality social work, case management and patient care activities.
  1. Assist with the development of department goals ongoing, annually with the Director of Case Management in alignment with the hospital’s philosophy, goals, and objectives.
  2. Collaborates with internal as well as external providers to draft, implement and manage care directives in the Plan of Care.
  3. Responsible for assisting in the planning, scheduling and maintaining of Case Managers and Social Workers work schedules in a manner that incorporates continuity of care, staff competency and patient acuity.
  4. Develop, draft, and complete bio-psycho-social assessments.
  5. Create, organize, document, evaluate and implement treatment Patient Centered Plans of Care. Regularly evaluates patient care delivery of Social Workers from data compiled from written documentation, observation, and comparison to established standards.
  6. Participates in multidisciplinary rounds and ancillary rounds to provide a safe, clean and secure environment for patients, staff and visitors.
  7. Initiates, oversee, delivery culturally sensitive clinical interventions and short term counseling as determined by the interdisciplinary team or referral.
  8. Regular oversight/participation in the coordination of care planning of Social Workers in Discharge Planning and Post-Acute Care Planning in accordance Evidence Based Practices and Standards of Care for Social Worker.
  9. Participates in Transitions of Care. Promotes communication interdepartmental.
  10. Researches, communicates and recommends alternative cost effective health care services to the health care team. Participates in the Utilization Review of patient with complex bio-psycho-social needs.
  11. Directs and provides Crisis Intervention for acute patient as needed.
  12. Supports Social Workers in obtaining and providing community resources for patient and their families.
  13. Serves as a patient and hospital advocate regarding all clinical, social, financial and ethical healthcare matter.
  14. Performs/Oversight of Social Workers in the reporting of suspected child, domestic, adult and elder abuse or neglect.
  15. Assist with consultations for discharge planning.
  16. Performs/assist with the coordination of adoptions in accordance with hospital policy.
  17. Coordinates family conferences.
  18. Provides training/education to social workers as well as hospital staff, as requested. 
  1. B. Builds and leads a high performing Team: Motivates, inspires and develops employees to accomplish goals and objectives.
  • Interviews and selects staff for designated unit.
  • Contributes to staff meeting at least monthly to discuss department and hospital goals, progress toward goals, and other significant information concerning the unit and organization in collaboration with the department director.
  • Maintains staff meeting at least bi-monthly to discuss department and hospital goals, progress toward goals, and other significant information concerning the unit and organization in collaboration with the department director.
  • Provides an environment that promotes employee satisfaction and retention.
  • Empowers staff to participate in changing process and incorporate changes into daily practices. Recognizes employee contributions.
  • Monitors employee performance and provides ongoing feedback. Initiates corrective action when indicated. Completes employee performance appraisals according to Human Resources guidelines.
  • Empowers staff to take ownership of patient care environment.
  • Avoids preventable turnover. Initiates plan for change as appropriate. Ensures completion and processing of all personnel forms.
  • Participates in recruitment events.

 

  1. Organizational Teamwork and Collaboration: Collaboratively works with peers and others to set and achieve interdepartmental / organizational goals and to resolve barriers to interdepartmental / organizational performance.
  1. Works with peers and co-workers to resolve conflict and duplication of effort and waste.
  2. Communicates to clinical and ancillary staff information essential for continuity of patient care.
  • Attends required meetings or delegates responsibility when indicated in event of absence.
  1. Works effectively with hospital leadership, Service Chiefs and other members of the medical staff.
  2. Evaluates the educational needs of employees and provides for inservices/training monthly and as applicable
  3. Ensures an appropriate orientation plan for newly hired unit personnel. Approves continuing education programs attended by the staff.
  4. Communicates hospital policies and procedures to social services staff and promotes inter-departmental harmony.
  5. Communicates all pertinent information regarding resources and services to the CM director.
  6. Promotes and maintains effective inter and intra departmental communication.
  7. Promotes communication with attending physicians and house staff to meet specific needs of the patient.
  8. Consults with and keeps the CM Director informed of activities, needs and problems on the social work department.
  9. Interprets, supports and implements organizational decisions, policies and procedures.
  1. LCSW Clinical Supervision Responsibilities
  2. Provides clinical supervision to Associate Clinical Social Workers registered with the California Board of Behavioral Sciences in an individual or group setting as needed.
  3. Completion of California Board of Behavioral Sciences required 15-hour clinical supervisor training within 2 years from the date of receiving initial LCSW.

Non-Essential Duties:

  • Copying
  • Faxing.

Knowledge, Skills and Abilities:

Knowledge

  • Knowledge with mathematical concepts and the application of fractions, percentages, ratios and proportions to practical situations.
  • Knowledge and ability to practice as defined by the California Board of Behavioral Sciences adhere to standards as designed by the CBBS to practice as a Social Worker in the State of California in coordination with hospital policies and procedures.
  • Ability and knowledge to meet specific needs to all age group.
  • Demonstrates knowledge of legal and regulatory aspects of care, knowledge of legal documents pertinent to unit/area of care (accountability).
  • Demonstrates knowledge and competency on hospital information system.
  • Demonstrates knowledge of Patient Rights.

Skills

  • Skilled in transferring concepts into practical application.
  • Skilled in reading, analyzing and interpreting common scientific and technical journals and understanding regulatory requirements.
  • Skilled in the social work processes and possess effective decision making when establishing plan of care.
  • Time management skills in providing excellent patient care.
  • Skilled in the safe and effective usage of all equipment necessary to provide patient care.
  • Skilled in current social work practices and procedures and the development of a plan of care that support positive outcomes.
  • Skills in budget preparation and control.
  • Skills in personnel management through coordination and cooperation.
  • Excellent problem-solving, time management and organizational skills.
  • Skills to prepare complete, clear reports and recommendations after appropriate analyses of relevant and reliable information.
  • Excellent oral and written communication skill.

Abilities

  • Ability to define problems by collecting data, establishing facts and drawing valid conclusions.
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Ability to give and support the highest level of customer satisfaction at all times by providing a high degree of interaction with patient's and family members utilizing compassion and fostering effective communication.
  • Ability to display a willingness to work as a team player.
  • Ability to communicate effectively while maintaining good working relationships with coworkers, managers and all other hospital staff.
  • Ability to follow direction and accept and utilize constructive criticism.
  • Ability to prioritize and maintain organization of work flow.
  • Ability to function effectively under pressure, stress, emotion and physical conditions while meeting time parameters.

 

AVH Values: All AVH employees will effectively demonstrate these values:

  • Patients Come First – We listen actively and communicate with our patients and families, placing safety as a top priority.
  • Accountability & Ownership – We fully complete tasks, are transparent, effectively communicate, and recognize that what we do reflects on us.
  • Teamwork – We build trusting relationships, promote a sense of community, and are respectful of everyone. Success is about the whole team.
  • Integrity & Honesty – We tell the truth at all times, speak up when something is wrong, and do the right thing when no one is looking.
  • Excellence – We take pride in our work, are goal-oriented, and on a never-ending quest for top tier quality.
  • Initiative & Innovation – Our can-do attitudes, creativity, and resourcefulness empower us to improve the patient’s experience, solve our own problems, make timely decisions, and look for opportunities to add value.
  • Tenderness & Compassion – We have genuine empathy, show kindness, and encourage and advocate for each other.

Management Competencies: All AVH management (Supervisor, Manager, Assistant Director, and Director) will effectively demonstrate these behaviors:

Conflict Management

Problem Solving

Timely Decision Making

Process Management

Fairness to Direct Reports

Hiring & Staffing

Developing Direct Reports

 

Education and Experience:

Education

  • MSW required
  • Experience
  • At least 5 years’ acute care social work experience required.
  • Progressive leadership experience which may include experience as a team lead required.
  • Experience in case management, utilization management and/or discharge planning in acute care setting strongly preferred. Required Licensure and/or Certifications:
    • Current California LCSW license required.
    • BCLS required.
  • Unit specific specialty certification required within twelve months of hire.AVH Conduct/Compliance Expectations:
  • Ability to adhere with AVH Absenteeism and Tardiness Policy
  • Ability to adhere with AVH Leaves of Absence Policy
  • Ability to adhere with AVH Paid Time Off (PTO) Policy
  • Ability to adhere with AVH Recording of Hours Worked Policy
  • Ability to adhere to the department dress code
  • Ability to organize work and establish priorities
  • Ability to expand on own initiative in performance of duties
  • Skill and ability to follow the telephone etiquette/standards
  • Conforms to AVH Standards of Excellence
  • Ability to function effectively under pressure and meet time parameters
  • Ability to communicate effectively while maintaining good working relationships with co-workers, managers and other hospital staff
  • Ability to adhere to the normal standards of courtesy and conduct as defined under the rules of hospitality at AVH
  • Ability to maintain the confidentiality of patient, hospital and department information
  • Ability to adhere to safety rules and regulations
  • Safely and effectively uses all equipment necessary to carry out duties
  • Ability to interpret and function under hospital and department policies and procedures
  • Conforms with required and appropriate Joint Commission requirements
  • Conforms with and supports hospital quality assurance and improvement guidelines
  • Ability to participate effectively in department and hospital staff education
  • Display a willingness to work as a team player
  • Ability to give and support the highest level of patient/customer satisfaction at all times
  • Supports and adheres to the values and mission statement established by the AVH Board of Directors
  • Ability to demonstrate knowledge and understanding of the Compliance & Integrity Program and its established policies.
  • Ability to follow the Code of Conduct

Key Physical Requirements and Working Conditions:

  • Primarily works in a climate-controlled area
  • Standing and/or walking 75% of time on duty
  • Tolerate repetitive arm and hand movements

Looking for an opportunity to work in healthcare the way you always dreamed you could? At Antelope Valley Hospital, our employees are at the heart of what we do best – delivering high quality, patient-centered healthcare.

Antelope Valley Hospital, a 420 bed acute care facility, located just 60 miles north of Los Angeles, the Antelope Valley is one of Southern California’s fastest growing communities. We are a Level II Trauma Center and Joint Commission Primary Stroke Center Accredited. Serving the community for over 50 years, our non-profit hospital has grown to be the preeminent healthcare facility for our district’s nearly 1.2 million residents. 

An Equal Opportunity Employer.

Education and Experience:

Education

  • MSW required
  • Experience
  • At least 5 years’ acute care social work experience required.
  • Progressive leadership experience which may include experience as a team lead required.
  • Experience in case management, utilization management and/or discharge planning in acute care setting strongly preferred. Required Licensure and/or Certifications:

          Current California LCSW license required.

    • BCLS required.
  • Unit specific specialty certification required within twelve months of hire.

Internal Number: 510883
About Antelope Valley Hospital
About Us Antelope Valley Hospital, the only full-service, acute-care hospital in the Antelope Valley, has been delivering exceptional care to the community for nearly 65 years. It offers the region’s only trauma center, pediatric unit, NICU, inpatient mental health care, labor and delivery, Accredited Chest Pain Center/STEMI Receiving Center, Advanced Primary Stroke Center and Comprehensive Community Cancer Center. Hospital Highlights As the local healthcare leader, Antelope Valley Hospital: Provides care to more than 218,000 patients each year. Receives over 130,000 Emergency Department visits annually. Is the only Trauma Center within 50 miles. Has 650 physicians on staff, representing 66 different specialties. Serves as a major economic engine in the community with a workforce of 2,300 employees. Relies on the time and talent of more than 450 volunteers. Nearly 5,000 babies a year. Offers the area’s only Pediatrics Unit and Neonatal Intensive Care Unit (NICU). Recently opened the Institute for Heart & Vascular Care, which offers advanced cardiovascular care in one location. Is an Accredited Chest Pain Center, Advanced Primary Stroke Center and STEMI Receiving Cent...er with the expertise and equipment required to treat severe strokes and heart attacks. Is recognized as a National Comprehensive Community Cancer Center providing cancer care in conjunction with its community partners.
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