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Chief Experience Officer
University of California Santa Cruz
Chief Experience Officer
University of California Santa Cruz
 Chief Experience Officer Location: Scotts Valley Job ID: 9900 Initial Review Date (IRD) The Initial Review Date (IRD) for this job is: 09-15-2020 UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit. Dept Marketing Statement Information Technology Services (ITS) is the campus innovation nexus that supports and amplifies the value of research, teaching, learning, and digital experiences at UC Santa Cruz. We are a group of diverse, enthusiastic people who produce extraordinary results that foster a campus climate where employees feel a sense of belonging. Our guiding principles are integrity, client focus, teamwork, knowledge, and fulfillment. We are looking for people who are deeply curious, hard-working, ambitious, kind, and deeply committed to inclusive excellence. We aspire to operate in an Agile and Lean fashion. Our goal is to continually improve our service quality, experience, and value to our constituents. We care deeply about creating a diverse, high performing organization through recruiting while developing highly talented, well-rounded, staff. We invest in career paths and career development, devoting a significant amount of resources to skill and professional development for our staff. ITS promotes two areas for skill growth: 1. Developing generalizing specialists by focusing on technical depth and breadth 2. Growing service and product expertise Position Summary The Chief Experience Officer (CXO) is responsible for the design of all digital and technology touchpoints and interactions with technology services at UC Santa Cruz (UCSC). This role is a member of the Campus' technology leadership team and collaborates with other campus technology leaders to create and execute the strategic information and technology plans for UCSC. Reporting to the Vice Chancellor of Information Technology Services (VCIT), the CXO is responsible for managing the digital experience for all products and services delivered and supported by the division of Information Technology Services (ITS). The role is responsible for the constituent experience within the ITS division and the university's internally facing campus technology services. The responsibility includes but is not limited to, alumni and corporate partner experiences, customer experience, and user experiences with ITS. The role is responsible for constituent engagement and the marketing and communications in support of ITS delivered services and initiatives. The CXO will manage a team that develops a deep understanding of UC Santa Cruz' constituents. This position will lead the campus in the design of world class digital and technology experiences. The position also ensures that we tell the story of the digital and technology experiences we create and support. The position will develop collaborative relationships with stakeholders across ITS and UC Santa Cruz to ensure consistent experiences across products and services. Through direct reports, the role is responsible for creating and executing ITS experience and engagement strategy, leveraging experiential events, outreach, training opportunities, marketing, communications and the overall service experience with UCSC. The CXO should have experience managing a team with the following skill sets:
This position will develop a vision for ITS experience that includes service, interaction, User Experience (UX), User Interface (UI) and Voice UI design. The position ensures alignment between marketing, communications and customer experience across UCSC. This position develops design guidelines/policies and authorizes their implementation. Provides advice, guidance, and assistance to the senior leadership at the campus and within the division on the topic of experience design. The position is responsible for strategic planning for the User Experience unit and developing highly skilled teams capable of developing and supporting a diverse set of technology solutions and services. This position represents the campus in focal and systemwide meetings and discussions. Recognized as an influential leader, providing leadership in the effective application of user research, analysis and design at the campus level. Makes final decisions for the unit and ensures achievement of objectives. Pay, Benefits, & Work Schedule Salary Information: $150,000 - $170,000/annually. Salary commensurate with skills, qualifications and experience. No. of Positions: 1 Benefits Level Eligibility: This position is eligible for Full benefits Schedule Information: Full-time, Fixed Percentage of Time: 100% Average Hours Per Week: 40 Days of the Week: Mon-Fri Shift Includes: Day Employee Classification: This is a Career appointment Job End Date: None Work Location: UC Santa Cruz Scotts Valley Campus Union Representation: None Job Duties 20%- Marketing
20%- Professional Development Ensures development of highly skilled staff capable of:
20%- Customer Experience Design
20%- Team Building
10%- ITS Leadership Team Member
10%- Senior Management Advising Advises senior management on controversial situations, customer negotiations, and influencing and persuading other senior level managers. 0%- ITS Security Statement Information Technology positions are responsible for the security of systems and restricted or confidential information. The incumbent is required to follow all applicable UC policies and departmental procedures in providing security of the systems or applications. Supervisors are responsible for making sure their staff completes all appropriate and required security training. Required Qualifications
APPLICANTS ARE REQUIRED TO USE THE UCSC ON-LINE PROCESS View full job description and access on-line application: https://careerspub.universityofcalifornia.edu/psp/ucsc/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=11&JobOpeningId=9900&PostingSeq=1 To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer. The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees. Copyright 2017 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-2484985fbc0e924488cbcb80d7b436f4
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Internal Number: 1981907
About University of California Santa Cruz
UC Santa Cruz is a public university like no other in California, combining the intimacy of a small, liberal arts college with the depth and rigor of a major research university.
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