Electrical/Electronics and Mechanical Engineering:
Fire Alarm Systems
The Service Technician II is responsible for providing customer satisfaction by using creativity and ingenuity to investigate and resolve customer issues. He/She will determine the proper solutions to provide timely resolution to service requests, satisfying customer needs by making appropriate recommendations and repairs while on site. The Service Technician II plays a key role in customer development by establishing trust and a rapport for building positive relationships with our customers.
Responsibilities include troubleshooting, performing routine maintenance, setting up monitoring accounts, completing small project installations (upgrading or replacing equipment), system programming, and pre-sales job walks.
Understands technical problems effectively through the proper analysis, evaluation and diagnostic of system issues and determines proper solutions to produce timely resolution.
Services existing and/or new customers by analyzing work orders, planning a daily travel schedule, performing troubleshooting and determining a course of action timely.
Ensures that Service Ticket accurately represents work performed, reviews resolution with customer and obtains sign-off of work performed, uploading to service ticket before leaving the customer site.
Possess knowledge of security, nurse call, and fire life safety systems, including but not limited to EST3, Lenel, and Ascom
Maintain good housekeeping while on the project site by keeping the work area clean and organized
Adhere to all workplace safety expectations, regulations and standards
Punctuality and regular attendance
Physical Demands & Work Environment:
Ability to drive for 2+ hours in a work shift/day, daily
Ability to walk, bend, stoop, hear, and speak, daily
Ability to work in indoor and outdoor environments, under all temperature variations
Ascend/Descend and work at heights above 6ft and extreme heights, occasionally
Position self to work in confined spaces, occasionally
Pushing/Pulling using upper extremities, daily
Stand or Sit for long periods (4+ hours), daily
May operate company vehicle occasionally
Work environment may be construction sites, commercial buildings, high rise/mid-rise buildings, and/or hospitals with patient contact.
TRL Systems is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status.
TRL’s employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, physical or mental disability, sexual orientation, gender identity, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes.
Position Requirements: 1-2 years technical support, 2-5 years construction/low voltage installation, high school diploma (or equivalent), valid California Driver License and proof of auto insurance. Must be able to work weekends, nights, split shifts, and rotating shifts (if needed). We also conduct pre-employment drug screening in accordance with Federal Contractor regulations and background checks in accordance with State and local regulations.