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Utility Billing & Reporting Analyst

University of California Santa Cruz

Details

Posted:

March 17, 2021

Location:

Santa Cruz, California

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Salary:

Open

Type:

Full-time

Utility Billing & Reporting Analyst

Location: Santa Cruz
Job ID: 16365

Initial Review Date (IRD)
UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be
routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at
the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit.

Initial Review Date (IRD): 04-05-2021

Dept Marketing Statement
Under supervision of the Energy Manager, the Utility Billing and Reporting Analyst provides support to the Energy Department and the campus in the areas of Utility Operations, Utility Billing Systems, Federal/State/UC Reporting, Energy Efficiency and Customer Services. This position provides oversight of the monthly meter reading process, from data acquisition to error detection and data quality processing. The Utility Billing and Reporting Analyst will be responsible for the calculation of utility related recharge rates, and the generation of a monthly campus utility recharge file for import into the PPDO maintenance management system. This position will be the primary staff in the maintenance and administration of the campus utility billing systems. This position will be the primary analyst in the collection, generation, verification, and reporting of utility data that is required for Federal Governmental agencies, State of California agencies, and UC Systemwide departments. The Utility Billing and Reporting Analyst will also be the lead staff in the generation of billing and utility usage for the Energy Department. A key aspect in this customer service role is communication and clear/concise resolution of issues, with an emphasis on positive customer experience.

Physical Planning, Development & Operations manages and oversees all University activities and services related to physical and environmental planning, design and construction, engineering, physical plant maintenance and operations, capital planning and space management, and the associated business services necessary to support these functions. The University's main campus is spread across more than 2,000 acres and includes over 500 buildings comprising more than 8 million square feet. The department includes operating budgets of over $48 million, manages a capital project portfolio of approximately $500 million, and employs nearly 300 full time staff to carry forth the duties necessary for the campus' development and operation.

The Energy Management division of PPDO Physical Plant Services aims to help UCSC operate as efficiently as possible. The main functions served by the department include internal utility management, energy efficiency projects, and reporting on campus energy use.

Pay, Benefits, & Work Schedule
Salary Range Information: $55,000-65,000/Annually
No. of Positions: 1
Benefits Level Eligibility: This position is eligible for full benefits.
Schedule Information: Full-time, Fixed
Percentage of Time: 100%
Average Hours Per Week: 40
Days of the Week: Mon-Fri
Shift Includes: Days
Employee Classification: This is a Career Appointment
Job End Date: None
Work Location: UC Santa Cruz Main Campus, Barn G
Union Representation: Non-represented

Job Duties
25%: Utility Operations:

Provide oversight of the monthly meter reading process, from data acquisition to error detection and data quality processing. Responsible for the timely collection of monthly meter reads by the Energy Department student staff. Coordinate these efforts by the student staff, and will lead the process to gather this data, evaluate for errors, make corrections, and ultimately process this data for integration into the utility accounting/billing software.
Collection, processing and evaluation of the multiple utility invoices that the campus receives, performing bill verification and importing these invoices into workbooks and the billing software.
Responsible for the calculation of campus monthly utility recharge rates, and the generation of a monthly campus utility recharge file. This critical and time dependent task must be performed in strict adherence to campus monthly recharge deadlines.

25%: Utility Billing Systems:

Primary duties will include the maintenance and administration of the campus utility billing systems. Duties related to this system will include:
- Verification of accurate and complete metering/invoice importing.
- Bill verification.
- Updates to organizational structures and process documentation.
- Troubleshooting of data integrity issues.
- Coordination with Energy and Business office staff.
This position will be responsible for:
- Maintenance of metering documentation for billing, reporting, and maintenance.
- Integration of this data into related energy and billing systems.
- Coordination with campus staff to update utility billing information related to new and existing accounts.
Maintenance of the campus utility billing workbooks.

20%: Federal / State / UC System Reporting:

Primary analyst in the collection, generation, verification, and reporting of utility accounting data that is required for Federal Governmental agencies, State of California agencies, and UC Systemwide departments.
This reporting includes, but is not limited to:
- Greenhouse Gas Reporting: Collection and reporting of utility accounting data related to travel, fleet, and other CO2 emitting sources. This report requires the Utility Billing and Reporting Analyst to coordinate with staff in Fleet, Sustainability, Procurement, and other related departments on campus in a timely, communicative, and accurate fashion.
- UCOP Energy and GHG reporting: At various times throughout the fiscal year, this position will be responsible for generating timely and accurate reports for various UCOP departments. These reports will be related to energy and utility data collected by the Energy department, and include reports to systemwide sustainability groups (Climate Change Working Group, Water Systems Working Group, Global Climate Leadership Council) as well as outside entities (STARS reporting, AASHE reporting, LEED project reporting, etc).
- Federal and State Reporting: Responsible for the timely and accurate reporting of annual campus utility accounting data to the Energy Information Administration, California Energy Commission, and Pacific Gas and Electric.
Any additional reporting that is required by the campus to these or other regulated entities, will also be tasks handled by the Utility Billing and Reporting Analyst.

20%: Customer Support:

Primary staff person in charge of the generation of billing and utility usage for the Energy Department. These reporting duties will be both adhoc and regular reporting to campus entities, including but not limited to: College Housing and Educational Services, PPDO Physical Plant Business Office, Sustainability Office, OPERS. Will be responsible for adhoc and regular utility reporting to outside entities, including, but not limited to: Pacific Gas and Electric, Department of General Services Natural Gas Services Program, and UC Office of the President.
A key aspect in this customer service role is communication and clear/concise resolution of issues, with an emphasis on positive customer experience. The position will work closely with UCSC PPDO Physical Plant Business Office staff, as well other campus financial staff (Faculty Housing, CHES, OPERS) to quickly address and resolve billing and utility usage issues

10%:

Trains, mentors and coordinates student interns in meter reading, and accounting/billing tasks related to monthly utility recharge process.
Other duties as assigned.

Required Qualifications

Education: Bachelor's degree in related area or equivalent related experience / training.
General knowledge of utility billing, metering systems, and/or environmental economics. Understanding of utility billing and rate structures, and how they impact utility costs and energy efficiency metrics.
General knowledge of business and process analysis functions (invoices, bill verification, approvals, recharges, authorizations, etc). General knowledge of GAAP (Generally Accepted Accounting Principals) and internal controls.
Experience gathering, organizing, and presenting large sets of data in an effective manner. Ability to analyze and interpret written material and quantitative data to draw conclusions and make recommendations based on that data.
Ability to work independently with minimal guidance and as part of a team, with the ability to foster teamwork by maintaining a cooperative atmosphere and effective working relationships with a diverse population from various cultural backgrounds.
Able to complete assignments with attention to detail and a high degree of accuracy.
Strong interpersonal skills including tact, diplomacy, and flexibility to work effectively with administration, faculty, staff, students, and the general public.
Demonstrated proficiency reviewing reports, bills, data exports, and the ability to manipulate this data with accuracy and proficiency.
Demonstrated ability to write clear and concise reports. Able to make presentations and provide information to a diverse group.
Ability to implement a customer service approach, with a commitment to high ethical standards.
Ability to communicate effectively and work harmoniously with a diverse group of individuals at all levels of the organization directly or indirectly involved with task and work assignments.
Ability to assess and review utility/bllling accounting related products to develop recommendations for departmental needs.
Ability to accommodate changing priorities and complete tasks despite intermittent interruptions.
Ability to take initiative, organize, and perform work in various situations where numerous and diverse demands are involved.
Experience with energy metering devices and techniques for gathering/acquiring energy data.
Ability to establish and maintain effective working relationships with within their department and other individuals within the University as necessary to successfully conduct assigned tasks and work.
Ability to operationalize and incorporate the concepts of sustainability into daily work efforts.
At least 1 years experience working in utility/billing/energy/business or related field.

APPLICANTS ARE REQUIRED TO USE THE UCSC ON-LINE PROCESS
View full job description and access on-line application:
https://careerspub.universityofcalifornia.edu/psp/ucsc/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=11&JobOpeningId=16365&PostingSeq=1

To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.

Internal Number: 2187764

About University of California Santa Cruz

UC Santa Cruz is a public university like no other in California, combining the intimacy of a small, liberal arts college with the depth and rigor of a major research university.

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Utility Billing & Reporting Analyst

University of California Santa Cruz

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