The Access Services department at Stanford Libraries seeks an experienced staff supervisor, and a creative, energetic, flexible, engaged and organized individual for the Media Center & Course Reserves Operations Manager role at the Cecil H. Green Library, Stanford's largest library.
TheLibraries values are rooted in a commitment of mutual respect and the idea that every member of the staff has something to contribute, and that learning is constant. We seek a team member who is ready to share their skills and perspectives and collaborate with colleagues across the organization.
About Stanford Libraries:
Stanford Libraries is a network of over 15 libraries with over 400 employees. We are committed to fueling the teaching, learning and research across Stanford by acquiring, stewarding, and making available a robust collection, currently in excess of 12 million items. Everyone in the organization plays a vital role in fulfilling that objective. Our dedication to discoverability and information management also has us engaged in dynamic global partnerships. We are constantly building and strengthening our organization, and we recognize striving for excellence is a marathon and not a sprint. We are constantly trying to strike the right pace and admit there are times when we find ourselves at a fast jog. While we hope to always find candidates who fit within our organization, what we truly seek is someone who will add to our culture, our profession as well as the greater academic arena. We are invested in the success of our teams and the individuals who represent Stanford Libraries.
About This Position:
The Operations Manager (Library Specialist 4) performs a wide range of complex and/or interrelated duties involving a high level of decision making within one or more functional areas of a library and applies knowledge of the overall system and works mostly independently with a high degree of initiative. The Operations Manager will supervise employees and manage a unit or after-hours operations by overseeing daily operations and updating and maintaining facilities and equipment.
Under the general direction of the Acting Senior Assistant Head of Access Services, the Media Center and Course Reserves Operations Manager oversees public service, workflow, procedure and team development for a team of 5 staff members. The Manager also contributes to the overall department customer service program centered around inventory control, user privileges and building opening/closing.
For the Media Center in Green Library, the Operations Manager ensures user access to a variety of audio-visual and microform collections and ancillary equipment (DVD, video games, microfilm, microfiche) by shaping and maintaining a team with strong technology and customer service skills. Working across departments, such as with the Film & Media Librarian of the Public Services Department, and in close communication with other appropriate subject specialists, the Operations Manager oversees agreed-upon workflows that ultimately yield media acquisition and access in support of University research and instruction.
With leadership over the Course Reserves program (instructor-initiated requests for library materials to be procured/digitized/reserved for course instruction), the Operations Manager oversees workflow and procedures to ensure requests are processed quickly and effectively. This includes significant collaboration across library units for oversight of a request and processing queue that involves other branches and teams (acquisitions, digitization) and constant refinement of protocols.
Both Course Reserves and Media Center management are evolving at Stanford. The Manager helps drive service improvements through building expertise in broad library operational topics, current awareness of trends in academic libraries, and commitment to team development.
Current schedule: Monday to Friday 8:30 to 5:30pm
Operational hours for Green Library may change in the year ahead to include evening hours which may impact the schedule for this role.
Public Interaction, including job duties such as:
Apply public service skills and sound judgement across communication channels to serve and develop department services
Serve as service desk and unit operations supervisor as needed to ensure department objectives are met
Interact with a wide constituency, including management, department colleagues, branch colleagues, technical staff, non-library units such as the Campus ID Card Office and Campus Public Safety, and colleagues and patrons from other institutions
Solve complex user information searches, such as in-depth interlibrary service request routing.
Instruct users in the use of the library catalog, databases, and other information resources and services
Work occasional alternate shifts to provide service coverage as needed
Supervision, including job duties such as:
Recruit, hire, train, coach, supervise and evaluate staff
Monitor staff schedules and workflow to ensure adequate desk coverage, productivity levels are maintained, and department goals are achieved
Delegate work, plan and track projects; oversee problems through to resolution
Consult and collaborate with other library units on special projects or troubleshooting patron problems
Review and approve timecards; provide premium pay documentation as needed to Human Resources
Consult with supervisor and Human Resources on employee relations' matters when appropriate
Actively participate in library staff development opportunities and share information with direct reports; encourage and monitor staff development
Actively foster teamwork, collaboration and unity across units and departments
Administrative, including job duties such as:
Oversee unit documentation and suggest and implement improvements to policies and procedures based on user and staff/user feedback, experience, and statistics
Ensure public-facing web pages related to operational policies are current and suggest changes to web team
Participate in evaluating and implementing new tools for streamlining department workflow and services
Create and analyze statistical reports to identify service trends or monitor unit activities
Work closely with Acquisitions, Film Librarian and colleagues in the Digital Libraries department on vetting new purchase, streaming, digitization, and public viewing rights requests
Work with the Preservation team and digitization teams on media preservation and reformatting projects and the Metadata department on barcoding and collection transfer projects
Collection review may include assessing use or duplication across formats and making decisions to transfer collections to storage
Promote collection or services through class tours, training/demos for students or classes
Facilities and Financial, including job duties such as:
Manage daily operations of a library unit to include circulation, course reserves, privileges interlibrary services, stacks, and ancillary projects
Verify departmental purchasing card transactions
Verify that allocated budgets for temporary, hourly, and student staff are met
Verify invoices and purchases and oversee billing tasks
Participate in the development, implementation and interpretation of policies concerning circulation, interlibrary services, privileges, reserves and stacks
Direct building opening, closing and walk-through activities to ensure problems are addressed, and followed-up by facilities, public safety or library administration as appropriate
Computing Support, including job duties such as:
Use on a daily basis common computer programs such as word processing, spreadsheets, Web browsers, and email
Use library applications required to complete tasks such as the ILS, ILLiad and other resource sharing software, Lenel for card production, and visitor registration software; administer applications as appropriate
Ensure department team members effectively assist users with library technology, perform basic troubleshooting for photocopiers, printers, microfiche readers, etc.
Supervise the unit's Expert Partner or perform the duties of Expert Partner, providing first-level technical support for the unit
Ensure department equipment and technology needs are met
Project Focused Work, including job duties such as:
Serve on library committees or groups as required or needed
Initiate and track projects involving collection maintenance, inventory control or department service improvements
Minimum Education and Experience Required
Bachelor's degree plus three or more years of experience in an academic library, or equivalent combination of education and relevant experience.
Knowledge, Skills and Abilities
Experience working in an academic or large public library system
Demonstrated supervisory experience in complex environments
Proven experience in day-to-day oversight of a highly variable workplace
Exhibit strong analytical skills
Proven ability to apply sound judgment and seek constructive solutions to problems
Knowledge of copyright best practices as needed for work in interlibrary services, course reserves and digitization requests
Skilled in dealing with financial systems and managing budgets for materials and personnel
Background in managing projects with help from individuals and as part of a team
Ability to take initiative, plan and prioritize work, and meet deadlines
High degree of comfort and the use of computers in a networked environment for word processing, spreadsheets, database management, financial systems, and communication
Demonstrated ability to learn and synthesis new information quickly
Possess strong communication skills in English
Ability to push a cart weighing up to 650 lbs that requires an initial push force up to 70 lbs
Ability to work in an environment that is dusty and or moldy
Ability to lift books that are up to 10 pounds
Ability to kneel and reach
Must be able to stand for many hours
Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, https://adminguide.stanford.edu/
Why Stanford is for You:
Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:
Freedom to grow. We offer career development programs, tuition reimbursement, and course auditing. Join a TedTalk, watch a film screening, or listen to a renowned author or global leader speak.
A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
A healthier you. Choose from hundreds of health or fitness classes at our world-class exercise facilities. We provide excellent health care benefits.
Discovery and fun. Stroll through historic sculptures, trails, and museums.
Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more.
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Stanford welcomes applications from all who would bring additional dimensions to the University's research, teaching and clinical missions.
Location: University Libraries, Stanford, California, United States Schedule: Classification Level:
Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
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Located between San Francisco and San Jose in the heart of Silicon Valley, Stanford University is recognized as one of the world's leading research and teaching institutions. Leland and Jane Stanford founded the University to "promote the public welfare by exercising an influence on behalf of humanity and civilization." Stanford opened its doors in 1891, and more than a century later, it remains dedicated to finding solutions to the great challenges of the day and to preparing students for leadership in a complex world. The University's thriving diverse community is comprised of nearly 7000 undergraduate students, 12000 graduate students, 2000 faculty members, 1900 postdoctoral scholars, and over 11,000 academic and administrative staff in seven schools including several interdisciplinary research centers and institutes. The campus spreads over 8000 contiguous acres and nearly all undergraduates live on campus. Stanford offers bachelor's and master's degrees in addition to doctoral degrees (PhD, MD, DMA and JD) plus a number of professional and continuing education programs and certifications. More at http://facts.stanford.edu and http://www.stanford.edu. Stanford is an equal empl...oyment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Stanford also welcomes applications from others who would bring additional dimensions to the University’s research, teaching and clinical missions.