Caltech is a world-renowned science and engineering institute that marshals some of the world's brightest minds and most innovative tools to address fundamental scientific questions. We thrive on finding and cultivating talented people who are passionate about what they do. Join us and be a part of the diverse Caltech community.
The purpose of Advancement and Alumni Relations (AAR) is to foster a thriving and engaged community of support for Caltech. By connecting the people who share and support Caltech's mission and values, we will ensure the Institute receives the necessary resources to achieve Caltech's aspirations and sustain its excellence in teaching, research, and scholarship in perpetuity. DIR team members embrace and uphold the values of diversity, integrity, respect, focus, and pride.
The Assistant Director of Training is a full-time professional position reporting to the Executive Director of Advancement Information Services. The position's primary responsibility is to provide leadership and training supporting the development of business, systems and resource education to individuals working within AAR. Additionally, the Assistant Director must maintain the knowledge of current tools, technology and methodologies, and serve as a source of knowledge regarding the configuration and continuing the work on enhancements in AAR's Advance database and other technology tools deployed in the furtherance of AAR's mission.
This individual develops and conducts group and custom trainings, while tracking and supervising the education of staff. The Assistant Director also monitors the usefulness of systems resources, providing resource feedback for effective improvements. This individual confidently represents the Advancement Information Services team as integrated support to AAR staff. This role is critical to supporting Caltech's expanded fundraising goals by increasing employee effectiveness.
The Assistant Director must cultivate and maintain effective working relationships with a variety of stakeholders, including end-users, project managers, business analysts and developers, and senior staff members. The nature of the position involves actively participating in multiple work-groups at one time, and disseminating information across all levels of the organization.
Designs, develops, and delivers curriculum and training programs to effectively address the training needs of AAR, with significant focus on enhancing the utilization of current database systems resources.
Develop workflow processes and documentation across Advancement and Alumni Relations.
Under the guidance of the Executive Director of Advancement Information Services, identifies future needs of users and stakeholders and helps prioritize and address them; and evaluates new potential solutions.
Provide analysis and project management expertise for Advancement and Alumni Relations reporting driven from AAR's alumni relations database, AdvanceCaltech.
Manage strategic projects as assigned by the Executive Director of Advancement Information Services. Develop and apply knowledge of workflow and operating practices to data related projects.
Serves as the primary online content specialist for AAR's SharePoint intranet system The Nucleus.
Work with other Advancement Information Services staff on data hygiene projects in the alumni/development database and create and document new and revised processes.
Assist the Executive Director of Advancement Information Services in interpreting needs and assessing technology and training solutions for the AAR team.
Schedules and delivers curriculum in large groups, small groups, or customized one-on-one facilitation as needed, in a constructive fashion.
Serves as an advancement services representative and subject expert to strengthen development staff knowledge and promote and support the various functions of the advancement services team.
Ensure the highest level of data integrity through the design, documentation of, and implementation of data entry policies and procedures, and auditing processes.
Serves as a key member of the Advancement Information Services team documenting business rules and processes for all of AAR with the goal of using our systems in a simple, clear and consistent way.
Provides timely, solution-oriented responses to requests for improving database configuration and utilization.
Develops, tests and refines training approaches and materials in advance of any new training scheduled or implemented.
Solicits, tracks and improves training and support services to effectively address participants, their managers and feedback from AAR leadership.
Maintains records of training activities, including attendance by staff. Shares this information with leadership on a quarterly basis to identify opportunities for educational enhancement.
Coaches staff regularly, particularly fundraisers, to achieve better understanding of technical application, policies and procedures.
Makes suggestions to procedures or user interface based on observations and feedback from training sessions.
Keeps current on activities of Caltech development staff to understand database use and effective data management needs.
Other duties as assigned.
Bachelor's degree or equivalent combination of education and experience.
Highly effective interpersonal skills and ability to interact positively with a broad range of expertise and seniority, and elicit cooperation without direct authority.
Proven ability to translate a non-technical requests into a technical solution and explain results with a non-technical description.
Knowledge and/or experience with a variety of roles within a higher education development program.
2+ years' experience in advanced database utilization; proficiency and understanding of data complexity within a Development operation.
1+ years experience building and delivering training in multiple formats to diverse audiences.
One or more years of experience using instructional tools, including Microsoft Office and various computer training applications.
Ability to deal with confidential matters with tact and sensitivity.
Demonstrate the ability to practice and adhere to organizational values.
Degree(s) in the areas of Education, Psychology, Organizational Development, English/Writing, Business Administration, Non-Profit Administration, or closely related field
One or more years of experience in professional instruction within a higher education development program
One or more years of experience in change management, conflict resolution, facilitation, and team building
Certification and/or one or more years of experience in adult training methods, change management, or professional instruction
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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The California Institute of Technology (Caltech) is a world-renowned science and engineering research and education institution, where extraordinary faculty and students seek answers to complex questions, discover new knowledge, lead innovation, and transform our future.