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Referral Coordinator - University Health Services (4722C) 37789
University of California Berkeley
Details
Posted: 25-Jun-22
Location: Berkeley, California
Type: Full-time
Salary: Open
Internal Number: 3176254
Referral Coordinator - University Health Services (4722C) 37789
At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.
We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.
Departmental Overview
UC Berkeley's University Health Services (UHS) is a comprehensive college health service providing fully accredited, primary medical care, counseling and psychological services, and innovative health promotion programs for students, faculty, and staff. UHS provides on-campus medical care and coordinates supplemental needs for off-campus care through a network of community specialists and hospitals. UHS manages the student health insurance and workers' compensation insurance programs.
Approximately 65,000 visits occur annually including Primary Care, Urgent Care, Occupational Health and Specialty Clinics. Services are designed to minimize the impact of illness, emotional distress and injury on studies and work. The Social Services (SOS) unit offers short-term counseling, groups, case management and nutrition services to the campus student population. Counseling staff consists of social workers who provide compassionate specialty counseling on a range of specific and highly sensitive topics. Coupled with health promotion and public health programs, UHS reaches all segments of the Berkeley campus community. Learn more about UHS by visiting uhs.berkeley.edu.
Application Review Date
The First Review Date for this job is: 6/30/2022
Responsibilities
Referral Coordination:
- Primary liaison between clinical staff, specialty practices, insurance representatives and patients
- Collaborate with departments within UHS and coordinate a patient-centered referral process
- Maintain up-to-date contact lists for facilities, specialists and referral coordinators in the community
- FAX relevant referral documentation to specialists and confirm receipt
- Assist and advocate for patients who have appointment scheduling issues
- Ensure patients are scheduled in a timely manner for appointments in UHS or in external community organizations, as guided by clinician referral order urgency
- Ensure clinical consult notes/diagnostic reports are received from outside specialists in a timely manner, or as needed and requested by the ordering providers, includes accessing records from provider portals such as SutterLink, NorCal Imaging, and others as needed.
- Assist RN Care Manager to set up complex patient care follow up
- Ensure continuity of care and referrals close-the-loop through tracking and monitoring referral requests, authorizations, appointment reports, and patient follow up
- Maintain referral tracking system in the EHR
- Work with leadership to monitor referral utilization via biannual report out
- Assist with medical prior authorizations, scheduling, tracking and follow up
- Specific support of intercollegiate athletics sports medicine
- Coordinate efforts with athletic trainers and insurance representatives
- Assist with pre-certification and prior authorizations, scheduling, tracking and follow up
Administrative duties:
- Partner with Health Records to update scanned documents and external records in the patients' electronic charts
- Participate in meetings and committees including the Referral Workgroup
- Build relationships and provider networks with specialty practices in the community
- Enter (lab test results, diagnostic studies, letters, medical records, etc.,) into electronic medical records within HIPAA standards.
- Assist with responding to electronic communications (including email and secure messages) from patients, clinicians, claim adjusters
- Run reports, as needed, from the electronic medical record
- Support with scheduling appointments, and printing documents as needed
- Reports, intervenes appropriately and documents unsafe conditions and/or adverse patient conditions.
- Completes incident reports as per UHS protocol.
Other Duties as needed:
- Work on special projects as assigned by the Nurse manager
- Additional duties as assigned
Required Qualifications
- Extensive administrative and clerical experience in a fast-paced health care related setting.
- Experience using a computerized appointment system and multiple phone line systems
- Working knowledge of Microsoft Suite, and Google applications.
- Excellent customer service skills
- Excellent verbal and written communication skills
- Ability to understand and follow written protocols for patient care
- Must have basic understanding of medical terminology, human anatomy, and standard medical procedures
- Must have a general understanding of diagnosis codes and procedure codes
- Must understand and comply with HIPAA, and all regulations regarding the confidentiality of employee medical records
- Must be literate with computer applications for practice management, medical records and patient tracking.
- Must be able to work in a collaborative manner
- Must be flexible and willing to adapt work assignments in accordance with clinic needs
- Demonstrates responsibility and accountability for own practice.
- Able to work independently and anticipate patient and clinic needs
- Respect the rights of others.
- Ability to think critically and problem solve
- Understand and uses resources appropriately and effectively
- Requests and accepts constructive criticism
- Share knowledge in a constructive manner
- Seeks to improve skills and knowledge and meet job related goals via local, regional and community resources.
- Demonstrates punctuality to work and required meetings. Maintains attendance and follows call-in policy as per UHS guidelines
Education:
- High school diploma or GED or equivalent training and / or experience.
Preferred Qualifications
- Prior experience in a health care clinic
- Specialized knowledge of insurance authorization, methods to track referrals
- Prior experience with Electronic Health Records and accessing records via provider portals
- More than 2 years experience in an administrative outpatient medical or medical insurance setting
Salary & Benefits
Hiring Range: $25.65 - $30.79. Salary is commensurate with experience. For information on the comprehensive benefits package offered by the University visit:
https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
How to Apply
Please submit your cover letter and resume as a single attachment when applying. Please upload the document in the Resume section, then skip the (optional) Cover Letter upload section.
Other Information
Your employment is dependent on obtaining and maintaining a credentialing clearance (if applicable), background clearance and medical clearance according to University Health Service policies.
This position is governed by the terms and conditions in the agreement for the Clerical & Allied Services Unit (CX) between the University of California and Teamsters Local 2010. The current bargaining agreement manual can be found at: http://ucnet.universityofcalifornia.edu/labor/bargaining-units/cx/index.html
Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
Mandated Reporter
This position has been identified as a Mandated Reporter required to report the observed or suspected abuse or neglect of children, dependent adults, or elders to designated law enforcement or social service agencies. We reserve the right to make employment contingent upon completion of signed statements acknowledging the responsibilities of a Mandated Reporter.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:
https://www.eeoc.gov/sites/
For the complete University of California nondiscrimination and affirmative action policy see:
http://policy.ucop.edu/doc/4000376/NondiscrimAffirmAct
To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucb/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=21&JobOpeningId=37789&PostingSeq=1
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About University of California Berkeley
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.
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