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Medical Assistant 2, Primary Care (9252C) 36913
University of California Berkeley
Application
Details
Posted: 25-Jun-22
Location: Berkeley, California
Type: Full-time
Salary: Open
Internal Number: 3176677

Medical Assistant 2, Primary Care (9252C) 36913
At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.
We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.
Departmental Overview
UC Berkeley's University Health Services (UHS) is a comprehensive college health service providing fully accredited, primary medical care, counseling and psychological services, and innovative health promotion programs for students, faculty, and staff. UHS provides on-campus medical care and coordinates supplemental needs for off-campus care through a network of community specialists and hospitals. UHS manages the student health insurance and workers' compensation insurance programs.
Approximately 65,000 visits occur annually including Primary Care, Urgent Care, Occupational Health and Specialty Clinics. Services are designed to minimize the impact of illness, emotional distress and injury on studies and work. The Social Services (SOS) unit offers short-term counseling, groups, case management and nutrition services to the campus student population. Counseling staff consists of social workers who provide compassionate specialty counseling on a range of specific and highly sensitive topics. Coupled with health promotion and public health programs, UHS reaches all segments of the Berkeley campus community. Learn more about UHS by visiting uhs.berkeley.edu.
Application Review Date
The First Review Date for this job is: 06/17/2022.
Responsibilities
Clinic Reception:
- Greets patients, verifies eligibility, accurately completes registration of patients and verifies that compliance forms are complete.
- Schedules/reschedules patient appointments, using a computerized appointment system to maximize clinic efficiency. For Specialty Clinic: Schedules appointments for the specialty physicians.
- Able to set priorities in balancing clinical operations/clinician support with administrative duties.
- Directs or escorts patients as necessary.
- Assures that patients leaving the area have appropriate instructions, forms and referral information.
- Reviews incoming faxes and distributes them to appropriate clinical personnel to handle.
- May assist with running and clearing weekly unresolved appointments.
- Assists with submitting tickets to IT for kiosk or computer issues.
Intake, Patient Care and Check Out:
- Documents chief complaint, and all patient interactions according to established guidelines.
- Takes vital signs and rooms patient as per unit guidelines.
- Documents findings and reports abnormal findings to RN or clinician.
- May be responsible for additional vitals in special patient populations (ED).
- Instructs patient in specimen collection and performs specific testing as defined by assigned unit., i.e. check visual acuity using Snellen chart and urine dipstick, etc.
- May assist with examinations and procedures, using sterile techniques as indicated.
- Fits, applies and instructs patients in proper use of ace wraps, splints, slings, crutches.
- Assists with more complex fitting issues.
- Performs procedures according to department guidelines.
- Such as EKG's, ear washes, nebulizer treatments.
- Reviews after visit summary and assures client receives appropriate paperwork before they leave.
- Answers telephones, fields questions, takes clear and accurate messages and refers to appropriate personnel as required to meet patient needs.
- Assists Clinicians and nurses with routine or urgent referrals.
- Coordinates with outside provider and our insurance office to make sure outside appointments are schedule and insurance authorizations are completed.
- Assures that patients leaving the area have appropriate instructions, forms and referral information.
- Responsible for checking, forwarding and responding to multiple provider task summaries and generic inboxes.
- This level may have additional inboxes to check due to clinical/programmatic responsibilities (IE: ED, referral tracking, CPS referrals to PC).
- Handles the advice line, answering more complex questions and referring as necessary. Does not include triage, assessment or advice.
- Instructs patient in specimen collection and performs specific testing as defined by assigned unit., i.e. check visual acuity using Snellen chart and urine dipstick, etc
- COVID and Step testing
- Vaccinations for flu and COVID with the appropriate level of supervision.
Clinic Maintenance and Supplies:
- Demonstrates ability to use equipment correctly and safely.
- Notices and reports any problems with equipment.
- Performs maintenance on equipment as required.
- Keeps inventory of supplies and restocks in assigned area, as needed, including patient education material.
- May be responsible for ordering clinic supplies.
- Unpacks and shelves goods received: must be able to lift supplies.
- Cleans and stocks rooms in assigned area as per protocol.
- Processes contaminated articles, prepares packs for sterilization and sterilizes equipment as needed and per infection control guidelines.
Complex or Advanced support:
- Emerging organizational and prioritization skills to allow timely completion of tasks with frequent interruptions or competing demands.
- Serves as an active participant in relevant and assigned UHS committee.
- May assist with daily MA schedule changes due to staffing needs.
- May assist with training of entry level assistants/students.
- Serves as a resource for MA I and trainees.
- May assist in updating training tools.
- EAP and Health Clearance Coordination: Prepares the necessary documents for EAP and health clearances.
- Responsible for ordering appropriate labs and obtaining appropriate vitals depending on requirement of specific forms. Lab orders are based on standing orders.
- May assist with referral tracking for CAPS, ED Clinic and transgender committees.
- May assist with reports for no shows, unresolved appts and assistance with making sure students have filled out necessary compliance forms.
- Other duties as assigned.
Professional Standards:
- Respects and guard's confidentiality of patients and other staff members.
- Respects rights of others.
- Demonstrates courteous and service-oriented behavior while establishing effective working relationships with other members of the health care team, patients and families.
- Anticipates interpersonal conflict and intervenes to promote resolution of conflict; deals with conflict on a one-to-one basis.
- Requests and accepts constructive criticism.
- Shares knowledge in a constructive manner.
- Attends staff meetings and keeps abreast of current issues when not able to attend.
- Actively participates in discussion of problem identification and resolution.
- Demonstrates punctuality to work and required meetings.
- Maintains good attendance and follows call-in policy as per UHS and unit guidelines.
- Demonstrates responsibility and accountability for own practice.
- Promotes collegial relationships among staff.
- Demonstrates flexibility; accepts assignment willingly or discusses concerns with supervisor/team leader.
- Coordinates and collaborates with other members of the team to meet unit/UHS goals.
- Demonstrates knowledge of and applies safety principles as identified by UHS.
- Seeks to improve skills and knowledge and meet job related goals, via local, regional and community resources.
- Reports, intervenes appropriately and documents unsafe conditions and/or adverse patient conditions.
- Completes incident reports/take note as per UHS protocol.
Required Qualifications
- Must have full competencies checked off to be able to receive assignments for: check in, check out, back office, medical reception, procedure clinic, appointment office and advice.
- Excellent customer service skills.
- Demonstrates solid knowledge of the diverse patient groups served at UHS and the scope of services our patient groups are entitled to based on eligibility.
- Excellent verbal and written communication skills.
- Highly collaborative (team) employee, excellent customer service skills.
- Ability to understand and follow written protocols for patient care.
- Demonstrates advanced utilization of medical terminology.
- Must understand and comply with HIPAA, and all regulations regarding the confidentiality of medical records.
- Well-developed people skills and the ability to remain calm under pressure; demonstrated sensitivity to ethnic, culture and lifestyle diversity.
- Must be literate with EHR systems and patient tracking.
- Demonstrates skills at prioritizing work and problem solving; ability to organize, coordinate and complete projects effectively and within Deadlines.
- Must be able to work in a collaborative manner.
- Graduation from high school (or GED) and appropriate experience, or an equivalent combination of education and experience.
- Skills, knowledge and abilities essential to the successful performance of the duties assigned to the position.
Licenses or Certifications required:
- Current BLS/CPR certification.
- Current Medical Assistant Diploma.
- Current CA phlebotomy certification (CPT1) (if performing phlebotomy).
Salary & Benefits
This is a 100% full-time (40 hrs a week) non-exempt career position, which is paid bi-weekly and eligible for full UC Benefits. Hourly pay for this role is commensurate with experience within the range of $25.94 (Step 1) - $29.80 (Step 8).
For information on the comprehensive benefits package offered by the University visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.htm
How to Apply
Please submit your cover letter and resume as a single attachment when applying. Please upload the document in the Resume section, then skip the (optional) Cover Letter upload section.
Other Information
This position is governed by the terms and conditions in the agreement for the Patient Care Technical Unit (EX) between the University of California and the American Federation of State, County and Municipal Employees (AFSCME). The current bargaining agreement manual can be found at: http://ucnet.universityofcalifornia.edu/labor/bargaining-units/ex/index.html
Your employment is dependent on obtaining and maintaining a credentialing clearance (if applicable), background clearance, and medical clearance according to University Health Service policies.
Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
Physical Exam
Employment is contingent upon passing a physical exam.
Mandated Reporter
This position has been identified as a Mandated Reporter required to report the observed or suspected abuse or neglect of children, dependent adults, or elders to designated law enforcement or social service agencies. We reserve the right to make employment contingent upon completion of signed statements acknowledging the responsibilities of a Mandated Reporter.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:
https://www.eeoc.gov/sites/
For the complete University of California nondiscrimination and affirmative action policy see:
http://policy.ucop.edu/doc/4000376/NondiscrimAffirmAct
To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucb/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=21&JobOpeningId=36913&PostingSeq=1
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About University of California Berkeley
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.
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