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Details
Posted: 03-Jul-22
Location: Santa Cruz, California
Salary: Open
Internal Number: 3198768
Event/Construction Sales Associate
Location: Santa Cruz
Job ID: 38359
JOB POSTING
NOTIFICATIONS
UC Vaccination Policy: With limited exceptions, COVID-19 vaccinations are required for Covered Individuals under the Policy. Covered Individuals include all employees, students, or trainees who physically access a University facility or program in connection with their employment, appointment, or education/training.
Covered Individuals do NOT include employees who work 100% remotely with NO expectation that they will physically access any University location or program at ANY time. If 100% remote work ends, the employee is subject to policy.
INITIAL REVIEW DATE (IRD)
UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit.
The IRD for this job is: 07-25-2022
ABOUT UC SANTA CRUZ
UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.
DEPARTMENT OVERVIEW
Transportation and Parking Services (TAPS) supports the University's mission by providing access to UC Santa Cruz, acting as fiscal stewards, and managing the sustainable planning, design, and operation of safe and equitable bicycle/pedestrian programs, transit services, parking, and other transportation-related needs. TAPS is dedicated to being innovative, sustainable, and customer-focused providers of access to UC Santa Cruz.
More information can be found here: taps.ucsc.edu
JOB SUMMARY
Under direction of the TAPS Sales Manager, incumbent analyzes, plans, coordinates and provides administrative and staffing support for the TAPS Event Parking Services, Construction Parking, and the Sales Office. Major duties include responding to requests for services, analysis of both special events or construction projects, providing event parking services on-site, and developing plans to accommodate those events with a broad spectrum of services (e.g., parking, permits, traffic direction, wayfinding assistance, etc.). Also develops mitigation measures for event-related traffic impacts on the campus community and back-up support for other Sales Office services.
APPOINTMENT INFORMATION
Salary Information: $24.64 - $28.90 / Hourly. Salary commensurate with skills, qualifications and experience.
No. of Positions: 1
Benefits Level Eligibility: Full benefits
Schedule Information:
- Full-time, Fixed
- Percentage of Time: 100%, 40 Hours per Week
- Days of the Week: Mon-Fri
- Shift Includes: Day
Employee Classification: This is a Career appointment
Job End Date: None
Work Location: UC Santa Cruz Main Campus
Union Representation: CX - Clerical & Allied Services
Job Code Classification: 004722 (BLANK AST 3)
Travel: Never or Rarely
JOB DUTIES
25% - Event and Construction Coordination
- Respond to event-related inquiries by reviewing a variety of data points including nature, profile and size of event; date and time of event; attendance demographic, anticipated transit routes; types and percentages of vehicles expected; pedestrian routes and wayfinding concerns; and construction impacts.
- Based on review, draft event logistics: includes parking, visitor convenience, staffing, safety measures, visitor entry and exit routes, transit services, Parking Enforcement and/or Police support, parking/assistance for mobility impaired guests, services and/or provisions for affected campus units or inter-departmental operations, signage and wayfinding, traffic direction and/or attendant permit sales, and communications and outreach.
- Process requests, allocate resources, determine optimal space, perform site visits, provide cost estimates, track space/lot usage and communicate impacts for contractor and construction-related parking.
- Coordinate parking lot usage and other logistical considerations for special projects (e.g., road closures, construction, vendor deliveries, etc.).
- Investigate unlisted events, and contact those event sponsors to determine their parking needs.
- Consult with the Event Field Operations Coordinator and/or the Event Field Operations Lead to refine event logistics.
25% - Specialty Parking Planning and Development
- Recommend improvements for the TAPS Event Parking Program to the Sales Manager.
- Participate in the development of operational plans for large-scale campus events that mitigate traffic, provide adequate parking, and safely move visitors while minimizing the impact on the campus community.
- Develop proposed work flows to improve TAPS Event and Construction Parking communications and operations.
- Develop/update campus event planning operational procedures for review and approval.
- Perform site visits on a regular basis to ensure that VIP Reservations, Construction Staging, and Event Parking does not impede ADA access, Reserved parking, fire/emergency pathways, or pedestrian walkways.
- Correspond with the University Police and the University Fire Marshal for any potential egress issues.
10% - Campus Wide Event Coordination
- Attend event and construction coordination meetings.
- Identify parking, permit, safety, and signage needs for large-scale events through site visits.
- Develop maps, permits, signage and communication for campus wide events for review and approval.
- Advise and inform committees regarding changes, conflicts, pedestrian needs and shuttle requirements.
- Research to order services and supplies for campus wide events, traffic control, and other services as needed.
10% - Business and Fiscal Responsibilities
- Manage cash in accordance with the provisions of UC Business and Finance Bulletin.
- Assist with the end of day reconciliation and the preparation of deposits for the Sales Office.
- Log, track and distribute permit inventory; order new permits as needed.
- Prepare invoices and departmental recharges.
- Communicate billing changes and updates to clients, departments and vendors.
- Initiate fiscal data collection, audit reports and analyses.
- Track and supplement fiscal data to assist the Business Office with annual fiscal close.
10% - Communication Outreach
- Provide information and recommendations to the campus community on event programming and construction options.
- Communicate with clients to clarify needs, recommend or determine services, suggest options, identify safety concerns and provide cost estimates.
- Disseminate information to affiliate units as well as outside agencies and serve as liaison between contractors and event planners.
- Obtain billing information and payment from Event Parking clients.
- Solicit client feedback and respond to complaints; based on trends, recommend customer service or efficiency improvements to the Sales Manager.
- Communicate event logistical changes to Sales Manager, the Field Parking Operations Manager, and/or the Events Field Operations Coordinator and operations staff.
- Provide Sales Manager and Marketing Manager with recommendations for web content updates and improvements.
10% - Sales Office Responsibilities
- Knowledge of permit eligibility and pricing.
- Process requests for temporary permits, departmental permits, and construction permits.
- Log, track, and issue permits through the Point of Sale (POS) system.
- Review Sales Office cash, check, credit cards, payroll and student billing with register transactions.
- Assist in the audit of monthly, quarterly and annual reports regarding employee and student accounts.
- Work with the Sale Manager to recommend and implement procedures in the following areas: parking citation complaints, requests for special parking consideration, parking violation document processing and the collection of fines.
- Liaison with parking violations processing agency, Hearing Examiner, and courts regarding administrative reviews, adjudication process and citation problems.
- Use judgment to evaluate, determine legitimacy of requests, and escalate special exceptions to parking regulations to the Sales Manager or other unit leadership.
- General administrative functions such as data entry and assisting with processing of parking citations and parking boot information.
- Assist with facilitating other Sales Office services as needed.
10% - Event Implementation
- Maintain Event Parking database information.
- Develop signage, maps, specialized parking passes and media.
- Create event operations service contracts.
- Program and place variable electronic message traffic signs as needed.
- Draft lot, variable electronic message, and auxiliary signage messaging for review and approval.
- Provide backup operational support (e.g., reserve parking lots and/or spaces, sell or issue permits, direct traffic; make, place and/or remove signage; schedule attendants in electronic scheduling system).
- Collect field data (e.g., ridership surveys, multimodal transportation surveys, as needed.
REQUIRED QUALIFICATIONS
- Demonstrated ability to work independently and follow through on assignments with minimal direction.
- Excellent organizational and time management skills with the ability to prioritize a changing workload and complete a number of competing assignments under the pressure of multiple deadlines with frequent interruptions.
- Ability to anticipate outcomes in an environment of multiple and changing influences.
- Effectual decision-making, problem-solving, generating and exchanging ideas, resolving disputes, and negotiating solutions.
- Experience in cash handling and record keeping skills and the ability to perform with a high degree of accuracy, in compliance with all campus policies and procedures.
- Experience with cash handling to review permit sales cash and credit card sales discrepancies and resolve other problems.
- Ability to present a positive service- oriented image while demonstrating diplomacy and tact.
- Excellent interpersonal skills with ability to establish and maintain cooperative working relationships and interact in a professional, friendly, courteous manner with the campus community, other department staff, members of the public, and persons of various backgrounds and personalities.
- Excellent written and graphic design communication skills necessary to produce professional correspondence, wayfinding materials, data reports and to communicate with persons of various backgrounds, personalities, and affiliations.
- Excellent verbal communication skills necessary to communicate with persons of various backgrounds, personalities, and affiliations.
- Proficiency with multiple computer software to produce word processing, spreadsheet and data display, database capture, design and illustration.
- Ability to work cooperatively and effectively with students, faculty, staff, and co-workers of diverse cultural backgrounds.
- Ability to comprehend, interpret, and relay procedural information with clarity and accuracy.
- Ability to adhere to time and attendance requirements and punctuality standards.
SPECIAL CONDITIONS OF EMPLOYMENT
- Selected candidate will be required to pass a pre-employment criminal history background check.
- Must possess a valid license to drive in the State of California, with a good driving record, and be able to participate in the Department of Motor Vehicles (DMV) pull notice program. Must submit driving record at the time of interview.
- Ability to perform duties outdoors through all seasons of weather on foot or in a vehicle.
- Ability to work a variable schedule including evenings and weekends.
- Ability to respond to emergencies after hours as necessary after-hours, evenings, weekends, or holidays.
- Selected candidate will be required to learn and maintain current knowledge of campus roadways, parking lots, and buildings and the locations of various departments within thirty (30) days of employment.
- Selected candidate will be required to complete PCI training within one month of hire.
- Selected candidate will be required to read and understand Business and Finance Bulletin BUS-49, Cashiering Responsibilities and Guidelines and pass the Basic Cash Handling Training Quiz.
- Selected candidate will be required to read and acknowledge the TAPS Clerical Handbook within one week of hire.
- Selected candidate will be required to complete compliance trainings as directed.
- Per the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, this position has been identified as a Campus Security Authority. The selected candidate will be required to report a crime or any incident that may be a crime.
- The University of California has implemented a COVID-19 Vaccination Policy covering all employees. To be compliant with the policy, covered employees must submit proof of vaccination or have an approved exception or deferral, eight (8) weeks from date of hire.
- Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.
SAFETY STATEMENT
All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.
HOW TO APPLY
Attach your resume and cover letter when applying for this job opening. Do not attach any documents to 'My Activities'. Visit our How to Apply tutorial for detailed instructions on our applicant process.
EEO/AA
The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
APPLICANTS ARE REQUIRED TO USE THE UCSC ON-LINE PROCESS
View full job description and access on-line application:
https://careerspub.universityofcalifornia.edu/psp/ucsc/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=11&JobOpeningId=38359&PostingSeq=1
To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
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About University of California Santa Cruz
UC Santa Cruz is a public university like no other in California, combining the intimacy of a small, liberal arts college with the depth and rigor of a major research university.
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