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VENUE OPERATIONS COORDINATOR - Cal Performances (007374) 39293
University of California Berkeley
Application
Details
Posted: 16-Jul-22
Location: Berkeley, California
Type: Full-time
Salary: Open
Internal Number: 3256462

VENUE OPERATIONS COORDINATOR - Cal Performances (007374) 39293
At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.
We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.
Departmental Overview
Cal Performances is the performing arts presenting, commissioning, and producing organization based at the University of California, Berkeley. The mission of Cal Performances is to produce and present performances of the highest artistic quality, enhanced by programs that explore compelling intersections of education and the performing arts. The organization delivers a diverse artistic and educational mission to the University and surrounding communities, as well as internationally through its digital platforms, maintaining a budget size of roughly $18M and roughly 60 full-time staff, 90 student employees, and 200 volunteers -- all serving approximately 250,000 audience members plus another 200,000 through other promoters every year in our five main venues.
The Venue Operations Coordinator reports to the Venue Operations Manager of Cal Performances and is responsible for supporting the overall administration of our venue(s) operations and building security for Cal Performances. The incumbent supervises the stage door staff and is responsible for ensuring that artists, staff, students, and patrons receive excellent customer service and sufficient building security during all hours of operation.
Application Review Date
The First Review Date for this job is: July 29, 2022.
Responsibilities
*denotes an essential job function
Supervise Stage Door Operations and Staff*
Manage all aspects of the stage door operations including building access, safety, security, and front office administration.
Hire, train, supervise, and schedule stage door staff. Ensure a high level of customer service is provided to visitors and staff.
Function as a central resource for staff and visitors, keeping abreast of organizational issues to provide accurate information, instructions, and directions as appropriate.
Coordinate all aspects of the stage door administration, including handling incoming calls; receiving and distributing mail, faxes, deliveries; stocking office supplies and ensuring photocopy machines are functioning properly. Serve as the Federal Express & UPS contact for the organization, and coordinate daily requests for pick-up. Assist with departmental bulk mailings, as time permits.
Participate in the development and implementation of organization-wide programs that ensure guests of Cal Performances from diverse backgrounds are treated equitably, and have a demonstrably strong experience of inclusion and belonging.
Building Safety & Security*
Coordinate and oversee building access for staff, students, visitors, and service personnel. Open rooms, provide keys to authorized persons, assign rooms, conduct inspection rounds of building to check for security, fire, and accident hazards; check access points, and report building security problems to appropriate University Officials as required. Ensure that all procedures are in place for the building to be open to the public and closed at the conclusion of events. Identify who is responsible for locking and securing buildings at the end of the night.
Work with Venue Operations Manager to continuously improve the emergency response plan and safe egress plan.
Act as backup Building Coordinator for campus emergency/disaster preparedness and, when designated, serve as the communication liaison between campus service agencies and building occupants.
Works with UC Police, EH&S, Facilities Services, and other Campus and outside entities to facilitate safety and security concerns for facilities.
Functions as the secondary 'Department Access Key Controller' and is responsible for maintaining accurate records of all access control activities; ensuring appropriate authority in issuing, ordering, and recovering keys.
Handle Lost and Found items by helping track lost items and arranging return of items to owners.
Maintain first aid and emergency preparedness supplies and scheduling of periodic first aid training and required compliance record keeping.
Facility/Property Maintenance*
Distribute and collect all handset radios and technical supplies (projectors, owl camera, etc) and any problems.
Check out departmental vehicles to authorized persons. Report departmental fleet vehicle problems as required. Coordinates maintenance and repair of fleet vehicles and equipment.
Participate in submitting and monitoring all maintenance, custodial, grounds, and other service requests to Facilities Services as well as outside vendors.
Maintain shared areas in buildings to ensure that they are professional in appearance and kept neat, clean, and well organized.
Maintain detailed records of maintenance and repairs.
Administrative Support*
Arrange for parking as required. Handle parking requests and serve as a liaison with Parking & Transportation Services.
Contribute to written standard procedure and other operational documentation.
Provide support for purchasing of goods and services needed in the Venue Operations Department.
Provide occasional back-up support as Cal Performances' on-site representative at the Greek Theatre.
Perform general administrative duties as assigned.
Required Qualifications
Facilities management experience preferred.
Experience working in a public event or performing arts venue.
Excellent interpersonal, analytical and investigative skills to gather information needed to clarify inquiries and requests. Professional skills to handle sensitive and difficult situations with diplomacy.
Excellent communication skills to successfully interact with a diverse constituency.
Experience successfully exercising independent judgment in solving and constructively troubleshooting problems.
Ability to maintain confidentiality and discretion.
Demonstrated supervisory and leadership skills to effectively recruit, select, train, motivate, and evaluate personnel.
Strong customer service skills and techniques to successfully build and maintain positive customer relations and provide quality service.
Ability to build and maintain positive working relationships with other campus departments and resources.
High degree of organizational and time management skills with the ability to independently follow through to successful completion of projects within a deadline.
Ability to multi-task and distribute efforts appropriately among tasks, manage competing deadlines, handle frequent interruptions and maintain a high level of productivity. Accuracy and careful attention to detail are required.
Demonstrated record of punctuality and attendance required.
Excellent computer skills and facility with MS Office and Google suite of software. Ability to easily learn new software programs as required.
Ability to work occasional overtime, unconventional hours, and/or during nights and weekends, as needed.
Ability to successfully pass background investigation required.
The ability to lift and/or move up to 50 pounds on an occasional basis.
Preferred Qualifications
Experience using ArtsVision (arts management database) or similar event and space management software preferred.
Appreciation for the performing arts and experience, appreciation, or familiarity with creative personality types, artists and art forms.
Salary & Benefits
For information on the comprehensive benefits package offered by the University visit:
https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
How to Apply
Please submit your cover letter and resume as a single attachment when applying. Please upload the document in the Resume section, then skip the (optional) Cover Letter upload section.
Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:
https://www.eeoc.gov/sites/
For the complete University of California nondiscrimination and affirmative action policy see:
http://policy.ucop.edu/doc/4000376/NondiscrimAffirmAct
To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucb/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=21&JobOpeningId=39293&PostingSeq=1
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About University of California Berkeley
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.
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