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Clinical Training Specialist, II

MemorialCare Health System

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Details

Posted: 02-Aug-22

Location: Fountain Valley, California

Salary: Open

Internal Number: MEM006453

Purpose Statement / Position Summary

A Clinical Training Specialist II facilitates the organization’s successful utilization of clinical technology. In collaboration with Physician Society, Best Practice teams and leadership throughout MemorialCare Health System, a CTS ensures IT efficiencies and functionalities are understood both with physicians in our hospitals and Ambulatory settings as well as staff in Ambulatory settings. This role supports our strategic Physicians as Partners initiative and is well respected throughout health care systems nationally.

Essential Functions and Responsibilities of the Job

1. Lead physician one-to one IT training effort in hospitals and to physicians and staff in Ambulatory setting
2. Communicate effectively in a timely, proactive and professional manner
3. Collaborate with multiple teams/vendors enterprise wide to ensure proper design of physician/staff workflows
4. Ongoing learning and increased knowledge of Epic EHR and other clinical systems
5. Mentor other teams on “at the elbow” support, customer service and outreach etiquette
6. Be at work and be on time
7. Follow company policies, procedures and directives
8. Interact in a positive and constructive manner
9. Prioritize and multitask

Essential Job Outcomes

1. Provide support to Physicians in hospitals and all staff (MD, clinical back office, front office, billers) in Ambulatory settings via in-person assistance, phone calls, emails and remote desktop
2. Attend various enterprise meetings to represent Physician and AEMR users of technology
3. Collaborate with enterprise leadership/vendors on clinical IT projects
4. Communicate in a timely, professional and poised manner with clear follow up on outstanding issues
5. Mentor and guide other teams on support etiquette and real life workflows/functionalities of clinical IT systems
6. Advise physicians and staff of best practice and lean workflows
7. Act as liaison between clinical system users and build teams in an effort to resolve issues and add enhancements to clinical systems
8. Assist with minor build/testing of clinical IT systems & technology
9. Assist with understanding and compliance of Regulatory requirements (Meaningful Use, PQRS, etc)
10. Other duties as assigned

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