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Location: Santa Cruz, California
Internal Number: 4178140
Location: Santa Cruz
Job ID: 53235
UC Vaccination Policy: With limited exceptions, COVID-19 vaccinations are required for Covered Individuals under the Policy. Covered Individuals include all employees, students, or trainees who physically access a University facility or program in connection with their employment, appointment, or education/training.
Covered Individuals do NOT include employees who work 100% remotely with NO expectation that they will physically access any University location or program at ANY time. If 100% remote work ends, the employee is subject to policy.
INITIAL REVIEW DATE (IRD)
UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit.
The IRD for this job is: 05-31-2023
ABOUT UC SANTA CRUZ
UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.
Transportation and Parking Services (TAPS) supports the University's mission by providing access to UC Santa Cruz, acting as fiscal stewards, and managing the sustainable planning, design, and operation of safe and equitable bicycle/pedestrian programs, transit services, parking, and other transportation-related needs.
TAPS is dedicated to being innovative, sustainable, and customer-focused providers of access to UC Santa Cruz.
More information can be found at https://taps.ucsc.edu/about/index.html
Under the general supervision of the Transportation and Parking Services (TAPS) Sales Office Supervisor, the candidate provides customer service and fiscal and records management in the TAPS Sales Office and Kiosk. Major duties include advising and selling parking permits and processing program enrollments, and providing parking and transportation information to campus visitors and a campus population of approximately 24,000 affiliates. The parking permit program consists of approximately 198 different permit variations for over 60 parking lots located around campus. Eligibility must be verified for each transaction by accessing campus records and consulting with specific departments. Explains complex policies and procedures, and provides information on parking accessibility, transportation programs, or campus events to affiliates and visitors through both written and verbal means. Service is also provided to campus departments including permit sales and permit reservations. The candidate also provides customer service and processing for parking citations.
Budgeted Salary: $26.12/hour. Salary commensurate with skills, qualifications and experience.
Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.
Benefits Level Eligibility: Full benefits
- Full-time, Fixed
- Percentage of Time: 100%, 40 Hours per Week
- Days of the Week: Mon-Fri
- Shift Includes: Day
Employee Classification: Career appointment
Job End Date: None
Work Location: UC Santa Cruz Main Campus
Union Representation: CX Union
Job Code Classification: 004722 (BLANK AST 3)
Travel: Never or Rarely
70% - Customer Service
- Issue over 198 unique permit types, each with its own restrictions for approximately 24,000 visitors, vendors, employees, and students and departments.
- Verify eligibility for parking permits, bus passes, bike share memberships, and other program materials through interpreting personnel records, student account information, college housing lists, department records, appeals process, disability recommendations, and Student Health Center, CARE, and Title IX recommendations. Assess confidential medical needs and determine accessibility access for customers not serviced by campus units.
- Determine the rate of a permit by calculating a pro-rated fee, a daily, weekly, monthly, or annual fee, and bi-weekly and monthly distributions before issuing a parking permit.
- Collect or process fees for permits or products including cash, credit card, payroll deduction, student account billing, and department recharges. Track and verify all payroll and student billings are received.
- Provide accurate detailed instructions taking into consideration over 63 individual parking lots and their unique parking requirements, including the current status of construction impacts, accessible parking spaces, reserved spaces, ParkMobile availability, and unique time requirements.
- Provide over 150 University Departments service with multiple permit recharge requests and a daily Kiosk reservation system, while monitoring resulting impacts on specific parking lots as well as the impact on Kiosk operations.
- Provide specialized recharge and reservation services to Physical Plant and Construction department with unique permit requirements and payment processes.
- Respond in detail and provide a thorough explanation of complex policy and procedures to phone calls and written inquiries from the public, students, faculty, staff, and University departments regarding parking issues including recharges, student move-in/out procedures, commencement activities, admission tours, visitor questions, specialized parking needs for vendors, accessible parking needs and concerns, disability-related recommendations, and general impacts on parking availability.
- Assist and advise individuals in designing transportation alternative programs. Process carpool applications for up to four affiliates, and check for each participant's eligibility including vehicle registration, housing requirements, household affiliation, and employment status. Process Vanpool Program cash, check or charge payments, determine eligibility, and issue program parking permits and bus passes.
- Communicate directly with the vanpool coordinator regarding the participant's need for complementary permits or purchasing of permits.
- Determine eligibility for distribution of over 400 C lot permits, consult student information records, and college housing records, and track the date of received application. Establish priority of distribution per available lots and assign them to students. Communicate with each student for missing records, lot choices, waitlist options, and final permit allocation. Update records, and track actual sales of permits and the online application with sold-out lots.
- Provide Parking Enforcement information during citation investigations. Maintain and provide to Parking Enforcement a current list of all Lost, Stolen, or canceled permits.
- Communicate with Parking Enforcement regarding reported issues with parking lots, meter and pay station operational concerns, or temporary modifications to lot restrictions or temporary permits issued.
15% - Cash Collection/Fiscal Management & Records
- Review Sales Office cash, check, credit cards, payroll, and student billing and compare with registered transactions. Follow all University rules and regulations regarding cash management, credit card transactions, and operations.
- Provide and create audit trails for transactions as they apply to permit sales, permit and/or program changes, modifications, or cancellations.
- Assist in the audit of monthly, quarterly, and annual reports regarding employee and student account transaction balances and provide accurate documentation for account reconciliation. Verify billing accounts are current when selling parking permits to minimize loss. Assist in the audit of retiree accounts to verify employment status and eligibility for retiree permits.
- Perform records disposition as identified in UC Records Retention policies.
- Work with the Sales Manager to recommend and implement procedures in the following areas: parking citation complaints, requests for special parking consideration, parking violation document processing, and the collection of fines.
- Liaise with parking violations processing agency, Hearing Examiner, and courts regarding administrative reviews, adjudication process, and citation problems.
- Use judgment to evaluate, and determine the legitimacy of requests, and escalate special exceptions to parking regulations to the Sales Manager or other unit leadership.
- General administrative functions such as data entry and assisting with the processing of parking citations and parking boot information.
15% - Computer Application and Maintenance
- Create and maintain permit records and reports using Excel, Filemaker Pro, and Word. Maintain records and reports for sales office operations including Kiosk reservation system, authorized requesters, construction permit vendors, and orders, On-line Credit Card orders, daily and quarterly permit sales, inventory, permit renewal records, and bicycle license records.
- Enter Payroll deductions into Payroll Personnel System (PPM) for individuals' annual permits and programs and review return permits to verify all fees, possible loss of revenue, and pending resolutions. Input Parking receivables using Academic Information Systems (AIS).
- Assist IT in troubleshooting computer problems, determining appropriate software and data collection needs, and bi-weekly online credit card rate updates.
- Assist in maintaining current and accurate information as reflected on the TAPS website, including new permit rates, procedures and policies.
- Experience in cash handling and record keeping skills and the ability to perform with a high degree of accuracy, in compliance with all campus policies and procedures
- Experience with cash handling to review permit sales cash and credit card sales discrepancies and resolve other problems
- Proficiency with multiple computer software to produce word processing, spreadsheet and data display, database capture, design and illustration.
- Excellent organizational and time management skills with the ability to prioritize a changing workload and complete a number of competing assignments under the pressure of multiple deadlines with frequent interruptions.
- Excellent interpersonal skills with ability to establish and maintain cooperative working relationships and interact in a professional, friendly, courteous manner with the campus community, other department staff, members of the public, and persons of various backgrounds and personalities.
- Excellent verbal communication skills necessary to communicate with persons of various backgrounds, personalities, and affiliations.
- Excellent written communication skills necessary to produce professional correspondence, wayfinding materials, data reports and to communicate with persons of various backgrounds, personalities, and affiliations.
- Effectual in decision-making, problem-solving, generating and exchanging ideas, resolving disputes, and negotiating solutions.
- Demonstrated ability to work with minimal supervision and follow through on assignments with minimal direction.
- Ability to anticipate outcomes in an environment of multiple and changing influences.
- Ability to present a positive service-oriented image while demonstrating diplomacy and tact.
SPECIAL CONDITIONS OF EMPLOYMENT
- Selected candidate will be required to pass a pre-employment criminal history background check.
- Ability to work long periods of time at a computer with or without accommodation.
- Will be required to work all scheduled hours on-site.
- Ability to work a variable schedule.
- Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
- Clery Act : This position has been identified as a Campus Security Authority (CSA); required to report crimes, incidents, and disciplinary referral statistics as required by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (20 USC 1092(f)).
- The University of California has implemented a COVID-19 Vaccination Policy covering all employees. To be compliant with the policy, covered employees must submit proof of vaccination or have an approved exception or deferral, eight (8) weeks from date of hire.
- Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.
All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.
HOW TO APPLY
Attach your resume and cover letter when applying for this job opening. Do not attach any documents to 'My Activities'. Visit our How to Apply tutorial for detailed instructions on our applicant process.
The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
APPLICANTS ARE REQUIRED TO USE THE UCSC ON-LINE PROCESS
View full job description and access on-line application:
To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
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