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Berkeley, California
Posted: 18-Aug-23
Location: Claremont, California
Employment Type:
Organization Type:
Café / Jay's Retail Lead
Dining Services
Position Summary:
Under the general supervision of the Senior Director of Dining Services and Retail Assistant Manager, Jay’s Place Lead coordinates all functions of Jay’s Place retail operation to provide a properly provisioned, clean, safe, orderly, and staffed pizza retail operation. The Lead ensures that Jay’s Place facilities are always clean, orderly, and safe and that supplies and food products are safely and appropriately handled, prepared, and stored.
About Harvey Mudd College:
Located in the heart of Claremont, California, 35 miles east of Los Angeles, Harvey Mudd College is a highly selective undergraduate liberal arts college offering degrees in science, technology, engineering, and mathematics. HMC enrolls about 900 students and is a member of The Claremont Colleges, which comprises five undergraduate colleges and two graduate institutions. According to students, professors, and alumni, what makes Harvey Mudd distinctive is its collaborative, cross-disciplinary nature. The working environment is built on collaborative relationships between and among all members of the campus community and a deep commitment to the College’s mission to educate students “so that they may assume leadership in their fields with a clear understanding of the impact of their work on society.”
Benefits:
At Harvey Mudd College, we value you and the contributions you make to our success. We offer a comprehensive and flexible benefits package.
- Medical Benefits
- Dental Benefits
- Vision Benefits
- Retirement Plan (12% employer contribution- no employee contribution needed)
- Dependent Collegiate Scholarship Program (50% of tuition and mandatory fees at any college that your student is accepted. For eligible employees, subject to policy requirements.)
- 10 Paid Holidays for 2023
- Paid Sick, Vacation & Personal days
- College provided uniforms and work tools (Knife Set, Working Shoes, etc.)
- Free Meals during your shift
- Free employee parking available
- Fun express discounts (substantial savings on admissions to amusement and water parks, museums, movie passes, dinner theaters and a host of family friendly activities)
- Flexibility available throughout the year for summer months, and/or some major holidays off
- Harvey Mudd follows local state and federal COVID safety precautions. We also provide personal protective equipment when needed
Salary:
The anticipated starting salary is $23.75 -$25.70/hour. Salary will be commensurate with qualifications, experience.
- 40 hours/week
Duties and Responsibilities:
- In a lead role, coordinate Jay’s Place's day-to-day operations, including food production. Provide input on appropriate staff scheduling.
- Assist Retail Assistant Manager in instructing staff in all aspects of duties. Guide employees in the absence of other management staff.
- Monitor productivity to ensure timely completion of work.
- Ensure a safe work area by training, retraining, lead employees, as needed, regarding safety guidelines in all aspects of work.
- Immediately report safety, quality, staffing, or customer concerns to management staff.
- Provide direction to employees and assist with problem resolution. Promote teamwork.
- Interact and actively communicate with customers to ensure quality service and customer satisfaction.
- Train staff in duties, safety, and policy.
- Follow and communicate policies set forth by Harvey Mudd College and Dining Services.
- Assist the Retail Assistant Manager in improving productivity and quality customer service.
- Using MS Word or MS Excel, create and ensure thorough coverage and accuracy of signs, nutritional analysis, and food labels for food prepared and served in Jay’s Place.
- May occasionally perform the Front of House or Kitchen/Production Lead duties, as assigned at Hoch Dining Commons and the Café. May guide some catering operations.
- Place and receive orders for specialty retail food items and supplies for Jay’s Place. Maintain and update food and supply inventory and pricing. Take physical inventory and maintain records.
- Observe the condition of equipment and facilities. Submit equipment and facilities maintenance requests, as they arise, to Retail Assistant Manager or Dining Services Coordinator.
- Participate in training sessions provided by the College or Dining Services management staff.
- May monitor cash receipts and verify cash bank- drop the deposit in the safe and inform Retail Assistant Manager or Dining Services Coordinator of any variance.
- With the direction of the Retail Assistant Manager, must maintain Mobile App updated with product availability. Update the Mobile app by turning off and on service when needed.
- Comply with College policies as they now exist and as the College or department may adopt from time to time, including providing timely notice of absence and requesting time off.
- Willing and able to work overtime in emergencies and mandatory during special events such as Family Weekend, Alumni Week, Orientation Week, and Commencement Week.
- Perform other related duties as assigned.
Expectations of Dining Services Lead Staff:
Consistency in all the following is expected:
- Provide the highest quality of service to customers.
- Follow all HACCP guidelines. Use safety equipment, including cutting gloves, as required and appropriate. Encourage safe work habits in those you lead.
- Participate as a member of the Dining Services team by being willing to report and resolve problems directly with your manager and others involved.
- Take direction without resistance or resentment.
- Be flexible and open to new ideas and ways of working.
- Take initiative in performing your work tasks and be willing to assist others as needed.
- Work effectively with others. Be respectful. Do not deliberately ignore others.
- Be courteous to coworkers, customers, visitors, managers, and others. Strive to communicate clearly and professionally in written and verbal forms.
- Do not threaten harm, raise your voice or yell to make a point.
- Do not gossip or use profanity, words, or actions that demean or “put down” another person.
- Clock in and clock out only for yourself, never for another person.
- After clocking in on time and as scheduled, report:
- Directly to your assignment
- Good personal hygiene
- Remain on the premises while “on the clock.”
- Take breaks as authorized (within the times a manager sets or posted on the schedule).
- After clocking out at the end of your shift, promptly leave the premises.
- Correctly and safely use and maintain College equipment.
- Follow through on your work commitments to staff, managers, and the College.
- Follow and uphold College policies as they now exist and as the College or department may adopt from time to time, including providing timely notice of absence and requesting time off.
- Project a professional image in dress, demeanor, language, and office environment.
- Lead by example: encourage exceptional performance from others by providing exceptional, helpful, and courteous performance of your duties as lead.
- Be transparent, firm, and fair in expectations for performance. Express appreciation for a job well done.
- Strive for constructive communication when providing performance feedback to staff. Listen carefully, try to understand the staff member’s point of view, and work with Retail Assistant Manager to find the best solution.
- Maintain confidentiality regarding professional matters.
- Exhibit team spirit in working with other staff; communicate openly and in a helpful manner to ensure coordination and cooperation. Contribute to work-related group activities and suggest new programs as needed.
- Make constituent needs a high priority; superior customer service is the goal.
- Performs other duties as assigned.
Required Knowledge, Skills, and Abilities:
- Must be able to understand and follow oral and written instructions in English.
- Must be able to communicate basic ideas in written English.
- Must be able to perform simple arithmetic functions relating to cash handling and food preparation.
- General knowledge of MS Word and MS Excel to facilitate the production of signs and labels.
- Must be able to establish and maintain cooperative working relationships.
- Must be able to work well without continuous supervision.
- Must wear uniform and safety equipment as required.
- Requires physical fitness, knowledge of safe working practices, food safety, production methods, procedures, supplies, and equipment.
- Requires a valid California driver's license and possession and maintenance of a driving record, as recorded by the DMV, acceptable to the College’s insurance carrier.
- Good personal hygiene is required.
- Must be willing and able to work overtime in emergencies, Coming in Am Shift, Mid Shift, and PM Shift when needed.
Required Qualifications:
Education:
Any combination of education and training provides the required knowledge, skills, and ability for the position.
Experience:
One year of paid employment experience in the preparation of food and or lead position.
Licenses/Certifications:
Current certification in SERV Safe or other food safety certification recognized by the Los Angeles Department of Health; or must obtain certification within three weeks of start date.
Physical Requirements:
Must be able to stand, walk, bend, climb, push, pull, stoop, twist, stretch, squat, reach, and lift up to 30 pounds from the floor to waist level without assistance, climb ladders up to six feet with help and up to three feet unassisted, and be able to work on feet for prolonged periods.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Must satisfactorily complete a post-offer functional capacity physical test.
Other:
Employees in this position usually work with a team but may occasionally work alone. Most work is done indoors but some activities occur outdoors. Not all facilities are air-conditioned.
Hours:
6:00pm-2:30am Tuesday-Thursday and 6:30pm-3:00am Friday-Saturday
Hours may vary due to the needs of the department or College. This position works for approximately 34 weeks per year, which may vary or change at any time due to the needs of the College and department.
Grooming and Appearance:
The College always seeks to maintain a neat and professional image. A uniform is provided and required. Good personal hygiene is required.
Classification:
This is a non-exempt, full-time, benefits-eligible position.
Reporting:
This position reports to the Assistant Retail Manager in Dining Services.
Application Process:
Please visit www.hmc.edu/employment to view a complete job description for this position and obtain information on how to submit an application. Information about HMC’s competitive benefits package is available at www.hmc.edu/hrbenefits.
Deadline to apply:
Position will remain open until filled.
Additional Information:
This job description defines the essential job duties of the position. Harvey Mudd College expects that employees hired for this position can perform the essential functions of the job without imposing risk of substantial harm to the health or safety of themselves or others. It may also include marginal functions, generally defined within Title I of the Americans with Disabilities Act.
Regular employment at the College is for no specified period; conditions and status of employment (hours, pay, title, duties, etc.) are subject to change at any time. Employment is at-will and employees, and likewise the College, are free to end the employment relationship at any time, for any reason, with or without notice or cause, unless otherwise prohibited by law.
