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Associate Director, Mail and Package Operations

Stanford University

Details

Posted: 07-Sep-23

Location: Stanford, California

Type: Full-time

Salary: Open

Internal Number: 100556

Land Buildings and Real Estate

Land, Buildings & Real Estate (LBRE) is the operational core of Stanford University's physical campus. LBRE constructs and maintains the Stanford campus, where advancements across the academic spectrum are made possible. Our work is founded upon the collective value of dedication, innovation, expertise, teamwork, and continuous improvement. We are committed to serving the university's academic mission, as well as preserving and enhancing Stanford's 8,180 acres, and pride ourselves on supporting the teaching and research of the university as "Caretakers of a Legacy."

The Department of Mail and Package Services

The Associate Director of Mail and Package Operations is responsible for the day-to-day operations of the university's mail and package program. This includes overseeing the processing, delivery, and tracking of mail and packages for students, faculty, and staff. The Associate Director also works with campus partners to ensure that mail and package services are aligned with the university's mission and strategic goals.

Core Duties:

Responsible for strategic leadership of the University mail and package program including the distribution warehouse, locker distribution strategy, and mail centers.
Assists with developing campuswide protocol for student mail distribution and retail strategy.
Performs complex ongoing analysis of package volume vs. available space, optimize distribution of packages so that they can be received in a timely manner. Based on the analysis of year over year package volume and associated locations, expand additional lockers to support the ongoing university need.
Work directly with major carriers, including Amazon, to optimize the supply chain, including timing of bulk delivery to campus for redistribution to students same day.
Responsible for campus wide locker strategy, including internal and external (i.e., Amazon lockers).
Responsible for strategic leadership of future shipping of packages off campus, which will serves as a centralized mailing center for the campus. This includes interfacing, strategizing and compliance with USPS, FedEx, and UPS leadership.
Maintains strong relationships with carriers to ensure competitive pricing and efficient channels of communication.
Responsible for accompanying technology strategy for providing shipping services to the campus community
Develops, monitors and reconciles departmental budget. Reviews budgets monthly, quarterly and annually to ensure that operations are within budget and in compliance with policy, while promoting innovation and managing performance of the team. Determines adjustments to budget, forecasts, and expenditures as needed. Analyzes the budget to continually update and assess aggressive, innovative and entrepreneurial business development plans for shipping and locker distribution expansion. Includes review and establishment of unit objectives, redefining pricing strategies, establishing marketing opportunities, and analyzing target customer populations.
Leverages budget and operational data in alignment with strategic objectives to draft business development plans which forecast staffing, financial and operational needs for new or modified programs.
Oversees the team managing the mailroom activities including receiving, sorting, distributing, collecting and processing of incoming and outgoing mail and packages.
Serves as primary coordinator of daily operations. Serves as an escalation point of contact for operational issues, client services, employee concerns, and vendor concerns.
Assist in hiring as needed. On a quarterly basis, identifies hiring needs, recommends recruitment activities and timing, and coordinates student job postings and other recruitment related efforts. Screens applications, interviews candidates and makes selection decisions for hire. Coordinates shift schedules and adjusts assigned hours as needed according to business need.
Responsible for training and overseeing the mailroom staff.
Provide work direction to assigned staff and/or student employees as appropriate under direction of division leadership. Ensure team members complete assignments using established guidelines, procedures, and policies.
Demonstrates and coaches others to provide excellent customer service and anticipate customer needs, both internally and externally
Balalces workloads of delivery and mail room employees as needed to achieve delivery goals
Manages all software, data and analytics to optimize operations and anticipate and solve problems
Oversee all distribution of packages and mail across the universities
Manage all logistics and distribution of mail and packages delivery across campus
Create and oversee workflow from warehouse to delivery destinations
Manage all contractors involved in mail and package delivery

Minimum Education and Experience Required

Bachelor's degree and five years of relevant experience in administrative and financial management, or combination of education and relevant experience.

Knowledge, Skills, and Abilities:

Demonstrated leadership skills and ability to influence and motivate others
Excellent written and oral communication skills.
Excellent interpersonal and communications skills with ability to cultivate professional and business partnerships
Demonstrated ability to work collaboratively with internal communications groups across campus.
Demonstrated the ability to work well with Stanford colleagues and clients and with external organizations.
Demonstrated management skills and the ability to build and sustain a best-in-class communications team.
Demonstrated ability to synthesize complex materials and communicate information in a manner easily understood.
Experience with project management and the ability to manage multiple projects simultaneously.
Demonstrated ability to perform detailed work with high level of accuracy and attention to detail.
Excellent interpersonal and communications skills with the ability to cultivate professional and business partnerships

The expected pay range for this position is $117,000.00 to $185,000.00 per annum/hour.

Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location, and external market pay for comparable jobs.

At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford's extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

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About Stanford University

Why work at Stanford?Stanford University has changed the world, over and over again.We are one of Silicon Valley's largest employers - and also one of the most unique. Our mission is to educate future leaders and promote interdisciplinary, world-class research and teaching. This passion makes Stanford an intensely creative, rewarding, and challenging place to work. At the same time, our traditions of respect and collaboration sustain a humane, supportive environment in which to pursue your life and your career.At Stanford you'll work with bright, diverse, dedicated people. You'll find encouragement to learn and grow. You'll enjoy excellent benefits and an outstanding environment. How will it change you?

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