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Details
Posted: 14-Sep-23
Location: Santa Cruz, California
Type: Full-time
Salary: Open
Categories:
Information Technology
Internal Number: 4594014
Network Telecom Services Manager
Location: Santa Cruz
Job ID: 58998
JOB POSTING
NOTIFICATIONS
The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California's COVID-19 vaccine program.
HOW TO APPLY
For full consideration, applicants should attach their resume and cover letter when applying for a job opening. For guidance related to the application process or if you are experiencing difficulties when applying, please review the Applicant Resources on our Talent Acquisition website.
INITIAL REVIEW DATE (IRD)
Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. Materials submitted after the IRD will ONLY be forwarded at the request of the hiring unit. To ensure your application is routed for consideration, submit your materials before 11:59 p.m. on the IRD. Talent Acquisition cannot accept application materials outside of the jobs portal, and is unable to update submitted applications on an applicant's behalf, or forward communications to the hiring units. For more information about the IRD and the applicant review process, view this link.
The IRD for this job is: 09-26-2023
ABOUT UC SANTA CRUZ
UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.
DEPARTMENT OVERVIEW
Information Technology Services (ITS) is the campus's centralized resource to support and amplify research, instruction, learning, and digital experiences at UC Santa Cruz. We are a group of over 200 diverse, enthusiastic people who produce extraordinary results.
Our guiding principles are integrity, client focus, teamwork, knowledge, and fulfillment. We are looking for people who are deeply curious, hard-working, resourceful, kind, and committed to inclusion.
ITS strives to continually improve service quality, experience, and value for our students, faculty and staff. We are deeply committed to nurturing and strengthening an organization that values equity, work-life balance, and supportive culture. Prioritizing career paths is important to us and we devote resources to skill and professional development for our staff.
We hope you are inspired by what we do and are excited to contribute to our mission. We are looking for candidates who do great work from different backgrounds and practices, and who will support our aspirations to shape an increasingly diverse, equitable, and inclusive organization. We encourage you to apply even if you do not believe you meet every qualification for the position but possess transferable skills and experiences.
University of California offers competitive benefits including Medical, Dental & Vision Care Insurance Plans, University of California (UC) retirement, Paid Family Leave, and Paid Holidays plus accrued vacation and sick leave. Visit the UC benefits page for more information at UC Compensation and Benefits.
Information Technology positions are responsible for the security of UC Institutional Information and IT Resources. The incumbent is required to follow all applicable information security policies, procedures, and standards to maintain minimum standards of information security for data, systems and applications. Supervisors are responsible for making sure their staff have appropriate security skills and qualifications, and complete all appropriate and required security training.
JOB SUMMARY
Network Telecom Services Manager is a highly skilled and knowledgeable professional who will oversee our telecommunications and data services team responsible for the installation, troubleshooting, and repair of voice and data services on our campus. The successful candidate will ensure compliance with established campus design and engineering standards, cabling and electronics standards, as well as state and federal codes.
Working with a group of peer managers on a daily basis, Network Telecom Services Manager must have the ability to prioritize and allocate resources to incident response. daily operations and project work.
APPOINTMENT INFORMATION
Budgeted Salary: $112,000 - $123,900/year. Salary commensurate with skills, qualifications and experience.
Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.
Benefits Level Eligibility: Full benefits
Schedule Information:
- Full-time, Fixed
- Percentage of Time: 100%, 40 Hours per Week
- Days of the Week: Mon-Fri
- Shift Includes: Day
Employee Classification: Career appointment
Job End Date: None
Work Location: UC Santa Cruz Main Campus
Union Representation: Non-Represented
Job Code Classification: 000527 (COMM AND NETWORK TCHL SUPV 2)
Travel: Never or Rarely
JOB DUTIES
30% - Resource Allocation and Logistics
- Oversees the Field Operations technicians for the installation, troubleshooting, and repair of voice and data services to campus including Small Wiring Projects, Capital Projects, and Add, Move, and Change orders to ensure compliance with established campus design, engineering standards including Cabling and Electronics Standards and State and Federal codes.
- Collaborates on the design, installation, and maintenance of Campus security cameras.
- Installs and maintains Campus Cyber and POE door locking systems.
- Manages, monitors, and provides quality assurance for service order implementation and completion to meet or exceed service level standards and project/service request schedules within accepted technical requirements.
- Consults with the Service Desk on service requests and develops implementation schedules and staff assignments to assure smooth delivery of service and client satisfaction.
- Ensures that voice and data cable interconnect and building floor plan information is properly documented, updated, and maintained and that the information is provided to the documentation groups for entry into the appropriate database.
- Manages Network Infrastructures fleet of 15 plus vehicles.
30% - Staff Supervision
- Selects, coaches, and evaluates personnel on the team to ensure the efficient operation of the system(s). Initiates performance management and disciplinary action, if necessary.
- Ensures professional development with team or individual performance plans/goals.
- Provides direction to employees following established location policies and management guidance.
- Recommends salary actions, reclassifications, and job description updates.
- Supports staff in self-development and career-related training opportunities.
- Develops and implements technical and safety training programs and materials for technicians.
15% - Equipment and Infrastructure Inventory and Maintenance
- Evaluates and performs quality control on the installation of new and upgraded equipment and infrastructure.
- Responsible for the development and timely execution of preventive maintenance programs and for responsive replacement of failed equipment or equipment replacement as a part of normal equipment refresh cycles.
- Ensures the proper maintenance of all hand tools and specialized equipment, including testing instruments.
- Develops budgets for repair activities and materials stocking, quantities to have on hand, reorder points, etc., and ensures that vehicle stock is maintained and that materials and equipment used on service requests or projects are billed for.
15% - Other Duties
- May have responsibilities for negotiating contracts with vendors including administering the use of outside labor contractors to meet surges in the workload. Includes writing bid specifications, scheduling, monitoring, and inspecting contractors' work, ensuring adherence to campus specifications and quality control standards, and ensuring that contract terms and conditions are met.
- Participates in developing and monitoring operational and budget processes, staff FTE, finance, human resources, and space planning.
- Uses and applies principles and operating policies to provide solutions to more complex telecommunications and data network issues including the development and implementation of procedures for technical installation, troubleshooting, and repair and testing of communications equipment and services.
- Provides assistance in the development of the PCR360 systems to manage work orders, scheduling, workflow, and plant/active electronics inventory.
- Supports the department's goal of providing positive, innovative, and effective customer service through the performance of job functions. Works cooperatively with other Core Technology units to achieve and maintain a strong customer service environment. Develops and implements ongoing methods of monitoring customer satisfaction.
10% - Communication Processes
- Communicates weekly status of communications projects and trends in workload to senior management and the Engineering and Construction Group.
- Establishes appropriate metrics and workload standards and collects data to characterize work trends and benchmark unit activities.
- Monitors reports and takes actions as required to meet campus service level agreements and to quantify individual technician performance based upon number of tickets, times to close, and ticket complexity using both IT Request System And PCR360 Telemanagement system.
- Provides information to keep resource loading current (the way by which capacity and demand for technician services are monitored for capital projects and operational load).
- Participates in the development of long-range plans for communications systems.
REQUIRED QUALIFICATIONS
- Bachelor's degree in related area and/or equivalent experience and/or training.
- Demonstrated knowledge in installation and troubleshooting both copper and fiber optic cabling working with fusion splicers, network certifiers and OTDR.
- Advanced knowledge of the practices and techniques of the voice and data field and the ability to determine a course of action based on guidelines.
- Thorough knowledge and experience working with network management systems.
- Technical knowledge and skills associated with voice and data network systems.
- Demonstrated skill in managing technical staff.
- Excellent oral communication skills.
- Excellent written communication skills.
- Ability to gather, organize, and prioritize work assignments, with limited guidance.
- Ability to communicate complex information in a clear and concise manner.
PREFERRED QUALIFICATIONS
- In-depth, advanced understanding of various network hardware platforms, network related protocols and software.
- Advanced knowledge of professional communications and network systems in the completion of diverse assignments.
- Knowledge of Microsoft Office Word, Excel and Project software.
- Knowledge of CAD or cable management system tools.
- BICSI, Leviton, Fluke, Cisco or other industry inc Project Management wide certifications.
SPECIAL CONDITIONS OF EMPLOYMENT
- Selected candidate will be required to pass a pre-employment criminal history background check.
- Must possess a valid license to drive in the state of California.
- The selected candidate will be required to work all scheduled hours on-site.
- Ability to respond to emergencies after hours as necessary.
- Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
- Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.
SAFETY STATEMENT
All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.
EEO/AA
The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
APPLICANTS ARE REQUIRED TO USE THE UCSC ON-LINE PROCESS
View full job description and access on-line application:
https://careerspub.universityofcalifornia.edu/psp/ucsc/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=11&JobOpeningId=58998&PostingSeq=1
To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
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About University of California Santa Cruz
UC Santa Cruz is a public university like no other in California, combining the intimacy of a small, liberal arts college with the depth and rigor of a major research university.
More Jobs from This Employer
https://careers.cbia.org/jobs/19143951/network-telecom-services-manager
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