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TDM Program Manager

Stanford University

Details

Posted: 18-Nov-23

Location: Stanford, California

Type: Full-time

Salary: Open

Internal Number: 101445

Welcome to Land, Buildings & Real Estate

Land, Buildings & Real Estate (LBRE) is the operational core of Stanford University's physical campus. LBRE constructs and maintains the Stanford campus, where advancements across the academic spectrum are made possible. Our work is founded upon the collective value of dedication, innovation, expertise, teamwork, and continuous improvement. We are committed to serving the university's academic mission, as well as preserving and enhancing Stanford's 8,180 acres, and pride ourselves on supporting the teaching and research of the university as "Caretakers of a Legacy." Stanford Transportation manages Stanford's award-winning Transportation Demand Management program, which includes Stanford's free Marguerite shuttle program, transit and car-free options, bicycle program, and parking operations.

We have an exciting job opportunity for a TDM Program Manager at our Stanford Redwood City Campus location.

What you will do in this role:
The TDM Program Manager leads the development, implementation, and administration of Stanford's Transportation Demand Management (TDM) program, one of the nation's leading University TDM programs, and functions related to the program. This role regularly collaborates with University stakeholders as well as public agencies, operators, and vendors who provide services related to the TDM program.

TDM Policy and Program Administration (50%)

- Oversee policy and administration of Stanford Transportation's TDM programs, including its transit pass programs, vanpool program, sustainable commute planning, and other awareness and incentive programs.
- Evaluate programs, functions, policies, and procedures based on data, trends, benchmarking, and research. Identify issues and develop alternative solutions, which may include changes to programs, policies and procedures.
- Recommend improvements to existing TDM programs and customer service, and recommend potential program expansions to achieve Stanford Transportation's mission, vision, and values as well as the University's regulatory requirements across Stanford lands.
- Collaborate closely with Stanford Transportation's Communications team and others to ensure a high level of confidence in online and printed materials. Contribute to the development of outreach strategies that may include relationship development, communications, and compliance.

Program Management (30%)

- Manage and develop the TDM Programs team, including the Sustainable Commute Programs Lead and two Sustainable Transportation Administrative Associates. Assess training needs and advocate for the team's continued growth.
- Manage contracts, budgets, procurement processes, vendor and client relationships, and build and maintain robust partnerships with internal and external stakeholders directly impacted by and/or involved in our program offerings.
- Develop and oversee budgets; manage finances including monitoring, analyzing, forecasting, and reporting.
- Represent the program and functions within the university by committing resources and providing information and/or training. Represent the program and functions at the university level to external stakeholders and constituencies.
- This position reports to the Director of Policy & TDM and is an involved member of the Stanford Transportation Operations management team.

Customer Service & Events Management (20%)

- Ensure the highest levels of TDM program customer service, including inquiries, problem resolution, and sustainable commute planning services. Analyze TDM program participation and customer feedback and make recommendations for improvements. Act as an escalation
  point for customer inquiries.
- Oversee the TDM Team's participation in new employee orientations and
  campus events to further build awareness and engagement around the
  use of sustainable modes of transportation.

The successful candidate will embrace the following:
LBRE Core Values of Leadership, Exploration, Gratitude, Accountability, Community and You, and Diversity, Equity, and Inclusion in their management style and help to build an organization where these qualities serve as the foundation for successful and rewarding careers for all employees.

LBRE views a strong culture of diversity, equity, and inclusion as one where everyone can thrive. It is a culture of trust and respect, where staff can be their authentic selves, feel safe and work in a place that they feel they belong. We strive to create a community that draws upon a wide pool of talent to unify excellence while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

To be successful in this role you must bring:

- Bachelor's degree and five years of relevant experience, or combination of education and relevant experience.
- Strong interpersonal and management skills and cross-functional collaboration.
- Demonstrated experience working independently and as part of a team.
- Ability to direct the work of others.
- Strong relevant subject matter knowledge. Knowledge of the regional transportation network, agencies, and policies and prior experience in transportation planning or marketing are preferred.
- Excellent written and oral communication skills.
- Demonstrated ability to establish priorities, manage shifting priorities, and handle numerous time-sensitive projects with multiple deadlines.
- Demonstrated solid planning and organizational skills.
- Ability to accomplish goals working through formal and informal channels, with diplomacy and tactfulness.
- Demonstrated creativity, problem solving, critical analysis, initiative, judgment, and decision-making skills.
- Demonstrated ability to develop and meet budget goals.

Certifications and Licenses:

- TDM-CP preferred.

Physical Requirements*:

- Constantly perform desk-based computer tasks.
- Frequently stand/walk, sitting, grasp lightly/fine manipulation.
- Occasionally use a telephone.
- Rarely lift/carry/push/pull objects that weigh 11-20 pounds.

* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

Pay Range:
The expected pay range for this position is $69,000 to $130,000 per annum. Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.

Work Standards

Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.

Why Stanford is for You

Imagine a world without search engines or social platforms. Consider lives saved through firstever organ transplants and research into curing illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

- Freedom to grow. We offer career development programs, tuition reimbursement, or audit a
  course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
- A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
- A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
- Discovery and fun. Stroll through historic sculptures, trails, and museums.
- Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more!

Stanford is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

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About Stanford University

Why work at Stanford?Stanford University has changed the world, over and over again.We are one of Silicon Valley's largest employers - and also one of the most unique. Our mission is to educate future leaders and promote interdisciplinary, world-class research and teaching. This passion makes Stanford an intensely creative, rewarding, and challenging place to work. At the same time, our traditions of respect and collaboration sustain a humane, supportive environment in which to pursue your life and your career.At Stanford you'll work with bright, diverse, dedicated people. You'll find encouragement to learn and grow. You'll enjoy excellent benefits and an outstanding environment. How will it change you?

Connections working at Stanford University

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