Administrative Supervisor Parking Sales and Enforcement

Location:
Job ID: 73162

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INITIAL REVIEW DATE (IRD)

Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. Materials submitted after the IRD will ONLY be forwarded at the request of the hiring unit. To ensure your application is routed for consideration, submit your materials before 11:59 p.m. on the IRD. Talent Acquisition cannot accept application materials outside of the jobs portal, and is unable to update submitted applications on an applicant's behalf, or forward communications to the hiring units. For more information about the IRD and the applicant review process, view this link.

The IRD for this job is: 10-07-2024



ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

DEPARTMENT OVERVIEW

Transportation and Parking Services (TAPS) supports the University mission of academics, research and public service by providing and managing access to UC Santa Cruz and overseeing the planning, design and operation of the facilities and programs associated with parking, transit services, and bicycle / pedestrian circulation.

More information can be found at: https://taps@ucsc.edu

JOB SUMMARY

The Administrative Supervisor of Parking Sales and Enforcement will oversee the daily operations of the Parking Sales Office, which manages 430 permit types for all faculty, staff, students, visitors, and construction parking and provides administrative review of all parking citation appeals for the campus.The incumbent will advise affiliates and visitors on complex policies and procedures, parking accessibility, transportation alternative programs, and campus events through both written and verbal means. This position will provide backup supervision and support for Parking Enforcement operations as needed.

APPOINTMENT INFORMATION

Budgeted Salary: $83,000/annually. Salary commensurate with skills, qualifications and experience.
Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.

Benefits Level Eligibility: Full benefits

Schedule Information:

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Mon-Fri, Weekends
• Shift Includes: Day, Weekends

Employee Classification: Career appointment

Job End Date: None

Work Location: UC Santa Cruz Main Campus

Union Representation: Non-Represented

Job Code Classification: ADMIN SUPV 1 (007374)

Travel: Never or Rarely

JOB DUTIES

35% - Parking Sales and Administrative Operations

• Oversees and monitors virtual sales for daily and annual permits.
• Oversees and implements the undergraduate permit appeal process.
• Oversees all aspects of the parking citation appeal process.
• Tracks and verifies all payroll and student billings are received.
• Provides and creates audit trails for transactions as they apply to permit sales, permit and/or program changes, modifications, or cancellations.
• Assists in the audit of monthly, quarterly, and annual reports regarding employee and student account transaction balances and provides accurate documentation for account reconciliation.
• Performs records disposition as identified in UC Records Retention policies.
• Verifies billing accounts are current when selling and auditing to minimize loss. Assists in the audit of Retiree accounts to verify employment status and eligibility.
• Works with the Parking Enforcement Manager to schedule the maintenance or replacement of citation handheld units, two-way radio systems, fire extinguishers, departmental vehicles, and other essential equipment.
• Collaborates with department stakeholders to direct the enforcement of parking regulations and the issuance of parking violation citations.

25% - Customer Service Management

• Ensures consistent and diplomatic customer service by all Sales Office staff via email, phone, and in-person interactions.
• Provides training and coaching for Sales Office staff to ensure affiliates receive high-quality customer service.
• Handles escalated complaints and public relations for parking enforcement.

30% - Supervision and Training

• Ensures compliance with applicable departmental and University policies and procedures, including California Vehicle Code, UCSC Traffic & Parking Code, and rules and regulations that are relevant to position duties and tasks.
• Coordinates and oversees the work of staff in the Parking Sales Office to ensure staffing levels are appropriate to handle customer needs and business operation levels are met.
• Recommends hiring of new employees, transfers, promotions, salary actions, terminations, performance management, and budget allocations. Selects, develops, and evaluates personnel to ensure effective and efficient operation.
• Implements appropriate safety training and Injury and Illness Prevention Program (IIPP) measures in collaboration with the Associate Director and other subject matter experts. Ensures a safe working environment.
• Provides backup supervision to the Parking Enforcement team as needed.

10% - Other Duties

• Participates in event parking planning and execution, including traffic management duties as needed, for large campus events.
• Will operate a University-owned vehicle to complete job tasks.

REQUIRED QUALIFICATIONS

• Bachelor's degree in related area/or equivalent experience/training
• Broad working knowledge of parking policies and procedures in parking enforcement, sales, events, public administration, transportation or a combination of these skills and experience.
• Demonstrated subject matter knowledge of parking enforcement and sales office procedures to train and guide employees.
• Demonstrated skills in employee supervision and human resources administration.
• Interpersonal and customer service skills to collaborate, coordinate, and integrate with others throughout the organization. Maintains cooperative working relationships with professional and administrative staff, peers, multidisciplinary team members, management and other campus units. Ability to interact with a diverse population in a high volume, customer focused work environment.
• Leadership skills to motivate and inspire staff.
• Excellent organizational skills to structure unit operations and lead staff in an efficient and effective manner.
• Demonstrated skills in developing, implementing and assessing programs.
• Effective conflict resolution skills with the ability to maintain equanimity in the face of resistance
• Solid verbal communication skills to explain program policies and processes to actively listen, to persuade, to advise, and to counsel.
• Ability to apply principles to ensure operations meet UCSC policies and procedures as well as state and federal regulations.
• Ability to effectively manage multiple priorities and execute plans to meet deadlines
• Ability to interpret and explain complex policies and regulations to faculty, staff and students.
  

PREFERRED QUALIFICATIONS

• Familiarity with the UCSC campus and campus parking and knowledge of the parking online systems, such as Parkmobile.
• Knowledge of UC/UCSC policies and procedures.
• Familiarity with California and Federal MUTCD (Manual on Uniform Traffic Control Devices) standards.
• Public sector experience in the parking and transportation industry and knowledge of related Federal, State, and local codes and regulations.

SPECIAL CONDITIONS OF EMPLOYMENT

• Selected candidate will be required to pass a pre-employment criminal history background check.
• Must possess a valid license to drive in the state of California and be able to participate in the Department of Motor Vehicles (DMV) pull notice program.
• The selected candidate will be required to work primarily on campus, with periods of remote work possible based on operational needs. If a hybrid work schedule is confirmed, the selected candidate must be able to work successfully from a home/remote office and be able to fulfill the requirements of the UCSC telecommuting agreement.
• Ability to work occasional evenings and weekends as directed.
• Ability to work on-call.
• Ability to respond to emergencies after hours as necessary.
• Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
• Ability to maintain appearance and conduct suitable for working in a professional setting.
• The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California vaccine program.
• Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.

SAFETY STATEMENT

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

NOTICE OF AVAILABILITY
In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (the Clery Act), the Annual Security and Fire Safety Report (ASFSR) is available at: https://drive.google.com/file/d/1hUBiz3WS3zErEGOhSOu7KZZPzGkTwr_2/view?usp=sharing. This report is published by October 1st of each year and includes current institutional policies and procedures concerning campus safety and security; fire safety and evacuation policies; sexual misconduct and relationship violence reporting and response protocols; and crime and fire statistics for the three previous calendar years. A paper copy of the ASFSR is available upon request by contacting the UCSC Police Department at 114 Carriage House Rd., Santa Cruz, CA 95064, or by calling 831-459-2231 Ext. 1.

EEO/AA

The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.

For the University of California's Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination


APPLICANTS ARE REQUIRED TO USE THE UCSC ON-LINE PROCESS
View full job description and access on-line application:
https://careerspub.universityofcalifornia.edu/psc/ucsc/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&JobOpeningId=73162&PostingSeq=1&SiteId=11〈uageCd=ENG&FOCUS=Applicant

To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.







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