Career Center
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San Francisco, California
San Francisco, California
San Francisco, California
San Francisco, California
San Francisco, California
San Francisco, California
San Francisco, California
San Francisco, California
San Francisco, California
San Francisco, California
San Francisco, California
San Francisco, California
San Francisco, California
Posted: 18-Mar-24
Location: San Francisco, California
Type: Full-time
Salary: Open
Internal Number: 77290BR
Please note: Through end of June; with potential for extension. Includes optional medical benefits, holiday pay and sick leave accrual.
Department: Pediatric Brain Center
Responsibilities:
New Patient Scheduling and Processing:
- Review and work referral workqueues, documenting activities within the referral record on a daily basis.
- Act as the primary contact for referring physicians and new patients.
- Maintain electronic logs for external referrals and create referral records for accurate tracking.
- Assign new patients to providers, considering scheduling issues.
- Schedule and register patients by telephone or in person, ensuring adherence to established accuracy and performance standards.
- Collect and verify insurance and referral/authorization information for the first appointment.
- Coordinate pre-appointment tests or appointments and explain first appointment procedures to patients.
- Manage patient expectations and create a positive first impression for patients and referring physicians.
Revenue Cycle:
- Perform cash collection and depositing functions, complying with established policies and procedures.
- Clearly communicate UCSF Dental Center administrative and financial policies to patients.
- Obtain and document insurance authorizations for established patient visits, referrals, and procedures.
- Submit and follow up on insurance pre-authorizations, communicating outcomes with providers.
- Demonstrate competency working with CPT codes and ICD-9 and ICD-10 for scheduling and securing authorization.
- Confirm availability and accuracy of medical information within APeX, ensuring compliance with hospital policies.
Moderate Complex Revenue Cycle:
- Monitor provider(s) open charts and encounters, working with providers to complete encounter documentation.
- Work on securing information for accurate billing submissions or responding to denials.
- Reconcile missing charge reports for all arrived services and act as the primary liaison for inquiries related to patient complaints, authorization denials, appeal letters, etc.
- Secure authorization for procedures, specialty visits, and ancillary testing.
Check-in/Front Desk:
- Greet and welcome patients, determine co-pay obligations, and collect payments.
- Prioritize timely registration of patients, maintaining practice flow.
- Communicate with patients in a confidential professional manner, observing and intervening in the waiting area.
- Monitor and maintain the reception area, ensuring tidiness and availability of reading materials.
Cadence Template Builder:
- Create Cadence schedule templates for providers.
- Understand how template construction affects access and ensure user-friendly templates.
Administrative and Patient Care Coordination Responsibilities:
- Schedule established patient appointments using Apex and coordinate appointments with multiple providers.
- Discuss practice policies and procedures with patients and referring physicians.
- Answer questions about provider schedules and act as a resource to other UCSF Dental Center practices and ancillary service administrative staff.
- Provide administrative support to providers in coordinating patient care.
Moderate Complex Administrative and Patient Care Coordination Responsibilities:
- Provide patient consultations and communicate information about recommended treatment and appliance options.
- Coordinate treatment plans with providers and patients, discussing cost of service, insurance coverage, out-of-pocket costs, and payment options.
- Demonstrate advanced customer service skills in working with patients who may exhibit challenging behaviors.
- Use APeX for various Patient Care Coordinator functions and contribute to patient care and service matters.
Phone Bank:
- Respond to telephone calls from patients seeking medical care at UCSF Dental Center.
- Schedule patient appointments in accordance with practice policy and document call information in the EPIC CRM.
- Convert CRM messages to telephone encounters according to practice guidelines.
- Respond to patient's online Web appointment requests.
- Utilize Phone Bank protocols to determine when to involve a clinician on a call due to urgent or emergent symptomatology.
General Performance:
- Pull and prepare charts prior to patient appointments and file patient-related information.
- Scan and import patient records and documents in APeX system.
- Uphold UCSF Dental Center policy regarding the maintenance and confidentiality of medical records.
- Participate in team building, attend training classes, and cover for other co-workers as needed.
Moderate Complex General Performance:
- Maintain provider calendars and assist with the delivery and maintenance of high-quality patient care.
- Act as the coordinator for all patient needs, including forms, and ensure continuity of care.
- Provide 1:1 and team training for new hires and initiatives.
- Demonstrate an ability to adjust priorities for the smooth operation of the practice.
Environmental Responsibilities:
- Report any malfunctioning of equipment.
- Comply with recommendations made by ergonomic specialists.
- Comply with infection control policies and guidelines.
Moderate Complex Environmental Responsibilities:
- Serve as a practice deputy for life/safety activities, helping lead drills.
Customer Service Outreach:
- Respond to patients in a courteous and professional manner, following EVERYDAY PRIDE principles.
- Handle patient complaints with support from the Practice Supervisor/Administrative Director.
- Support performance improvement initiatives and evaluate relevant information for inquiries and complaints.
General Notes:
- Demonstrate a strong team player mentality, a dedicated work ethic, and a willingness to adapt to new tasks.
- Notify providers of patient delays and service issues.
- Communicate provider delays with the front office team and make regular announcements to the waiting room when delays exceed 30 minutes.
- Offer suggestions for change or improvement in clinic/practice operations.
- Lead by example in professional appearance, demeanor, and body language.
- Seek opportunities to improve patient convenience and utilize service recovery amenities.
- Notify providers of patient delays and service issues.
For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
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